IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v37y2017i4p317-326.html
   My bibliography  Save this article

ITIL perspective on enterprise social media

Author

Listed:
  • Alimam, Mayla
  • Bertin, Emmanuel
  • Crespi, Noel

Abstract

Enterprise Social Media (ESM) services have been largely considered in the literature as a new innovation; and thus a number of academic and industrial interests have been overlooked. This paper provides a new perspective of ESM literature, one that supports the claim that this research field should be considered as sustainable and no longer emergent. Based on ITIL framework for service lifecycle management, a total of 45 articles, spanning from 2010 to 2016, were analyzed to evaluate the current state of ESM literature. While summarizing and tabulating the literature findings for easy reference, the proposed taxonomy highlights that the main focus of researchers is on the stages of strategy and transition. It also highlights the remaining issues at each lifecycle stage and suggests future research directions.

Suggested Citation

  • Alimam, Mayla & Bertin, Emmanuel & Crespi, Noel, 2017. "ITIL perspective on enterprise social media," International Journal of Information Management, Elsevier, vol. 37(4), pages 317-326.
  • Handle: RePEc:eee:ininma:v:37:y:2017:i:4:p:317-326
    DOI: 10.1016/j.ijinfomgt.2017.03.005
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401216305485
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.ijinfomgt.2017.03.005?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Anuragini Shirish & Imed Boughzala & Shirish C. Srivastava, 2016. "Adaptive use of social networking applications in contemporary organizations : examining the motivations of Gen Y cohorts," Grenoble Ecole de Management (Post-Print) hal-01370642, HAL.
    2. Ashok Kumar Wahi & Yajulu Medury & Rajnish Kumar Misra, 2015. "Big Data: Enabler or Challenge for Enterprise 2.0," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 6(2), pages 1-17, April.
    3. Mauricio Marrone & Lutz Kolbe, 2011. "Impact of IT Service Management Frameworks on the IT Organization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 3(1), pages 5-18, February.
    4. Anuragini Shirish & Imed Boughzala & Shirish C. Srivastava, 2016. "Adaptive use of social networking applications in contemporary organizations : examining the motivations of Gen Y cohorts," Post-Print hal-01370642, HAL.
    5. Silvana Trimi & Holta Galanxhi, 2014. "The impact of Enterprise 2.0 in organizations," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 405-424, September.
    6. Poba-Nzaou, Placide & Lemieux, Nathalie & Beaupré, Daniel & Uwizeyemungu, Sylvestre, 2016. "Critical challenges associated with the adoption of social media: A Delphi of a panel of Canadian human resources managers," Journal of Business Research, Elsevier, vol. 69(10), pages 4011-4019.
    7. Iden, Jon & Eikebrokk, Tom Roar, 2013. "Implementing IT Service Management: A systematic literature review," International Journal of Information Management, Elsevier, vol. 33(3), pages 512-523.
    8. Mäntymäki, Matti & Riemer, Kai, 2016. "Enterprise social networking: A knowledge management perspective," International Journal of Information Management, Elsevier, vol. 36(6), pages 1042-1052.
    9. Shirish, Anuragini & Boughzala, Imed & Srivastava, Shirish C., 2016. "Adaptive use of social networking applications in contemporary organizations: Examining the motivations of Gen Y cohorts," International Journal of Information Management, Elsevier, vol. 36(6), pages 1111-1123.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Azaizah, Nadeem & Reychav, Iris & Raban, Daphne R. & Simon, Tomer & McHaney, Roger, 2018. "Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization," International Journal of Information Management, Elsevier, vol. 43(C), pages 284-294.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Baillette, Paméla & Barlette, Yves & Leclercq-Vandelannoitte, Aurélie, 2018. "Bring your own device in organizations: Extending the reversed IT adoption logic to security paradoxes for CEOs and end users," International Journal of Information Management, Elsevier, vol. 43(C), pages 76-84.
    2. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 2020. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 22(6), pages 1357-1376, December.
    3. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 0. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    4. Sophie Hooge & Cédric Dalmasso & Frédéric Garcias, 2018. "Is Intrapreneurship Scalable? The Challenge Of Managing A Massive Internal Startup Call," Post-Print hal-01843048, HAL.
    5. Shiau, Wen-Lung & Dwivedi, Yogesh K. & Yang, Han Suan, 2017. "Co-citation and cluster analyses of extant literature on social networks," International Journal of Information Management, Elsevier, vol. 37(5), pages 390-399.
    6. Camba, Jorge D. & Contero, Manuel & Company, Pedro & Pérez, David, 2017. "On the integration of model-based feature information in Product Lifecycle Management systems," International Journal of Information Management, Elsevier, vol. 37(6), pages 611-621.
    7. Rúben Pereira & José Braga Vasconcelos & Álvaro Rocha & Isaías Scalabrin Bianchi, 2021. "Business process management heuristics in IT service management: a case study for incident management," Computational and Mathematical Organization Theory, Springer, vol. 27(3), pages 264-301, September.
    8. Thu-Hang Hoang & Nhi Pham Phuong Nguyen & Nhu-Y Ngoc Hoang & Mohammadreza Akbari & Huy Truong Quang & An Duong Thi Binh, 2023. "Application of social media in supply chain 4.0 practices: a bibliometric analysis and research trends," Operations Management Research, Springer, vol. 16(3), pages 1162-1184, September.
    9. Mäntymäki, Matti & Najmul Islam, A.K.M. & Turel, Ofir & Dhir, Amandeep, 2022. "Coping with pandemics using social network sites: A psychological detachment perspective to COVID-19 stressors," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    10. von Briel, Frederik, 2018. "The future of omnichannel retail: A four-stage Delphi study," Technological Forecasting and Social Change, Elsevier, vol. 132(C), pages 217-229.
    11. Pitafi, Abdul Hameed & Kanwal, Shamsa & Ali, Ahsan & Khan, Ali Nawaz & Waqas Ameen, Muhammad, 2018. "Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment," Technology in Society, Elsevier, vol. 55(C), pages 199-208.
    12. Volkmar, Gioia & Fischer, Peter M. & Reinecke, Sven, 2022. "Artificial Intelligence and Machine Learning: Exploring drivers, barriers, and future developments in marketing management," Journal of Business Research, Elsevier, vol. 149(C), pages 599-614.
    13. Florian Baer & Kurt Sandkuhl & Michael Leyer & Birger Lantow, 2021. "DESERV IT: A Method for Devolving Service Tasks in IT Services," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(4), pages 419-439, August.
    14. Azaizah, Nadeem & Reychav, Iris & Raban, Daphne R. & Simon, Tomer & McHaney, Roger, 2018. "Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization," International Journal of Information Management, Elsevier, vol. 43(C), pages 284-294.
    15. Claudio Bellia & Pietro Columba & Marzia Ingrassia, 2022. "The Brand–Land Identity of Etna Volcano Valley Wines: A Policy Delphi Study," Agriculture, MDPI, vol. 12(6), pages 1-32, June.
    16. Tiberius, Victor & Hirth, Stefanie, 2019. "Impacts of digitization on auditing: A Delphi study for Germany," Journal of International Accounting, Auditing and Taxation, Elsevier, vol. 37(C).
    17. Nusrat, Anam & He, Yong & Luqman, Adeel & Nijjer, Shivinder & Gugnani, Ritika, 2024. "From slack to strength: Examining ESNs impact on mental toughness and cyberslacking in the workplace," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    18. Hossein Sayyadi Tooranloo & Sepideh Saghafi, 2019. "Investigating the Impact of Using Knowledge Management on Organisational Agility through Competitive Intelligence and Strategic Thinking," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-31, June.
    19. Francisco Massaro Mendes-da-Silva & Alberto Luiz Albertin, 2024. "The Impact of IT-Business Strategic Alignment on The Transformation and Operations of Pre-Digital Businesses," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 28(Vol. 28 N), pages 240128-2401.
    20. Pacauskas, Darius & Rajala, Risto & Westerlund, Mika & Mäntymäki, Matti, 2018. "Harnessing user innovation for social media marketing: Case study of a crowdsourced hamburger," International Journal of Information Management, Elsevier, vol. 43(C), pages 319-327.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:37:y:2017:i:4:p:317-326. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.