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Enterprise social networking: A knowledge management perspective

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  • Mäntymäki, Matti
  • Riemer, Kai

Abstract

Employees’ sustained knowledge contributions and their engagement in the platform is needed to materialize the organizational benefits from enterprise social networking (ESN). This paper adopts a knowledge management perspective on ESN. Through a mixed methods approach we examine how employees use ESN and the value of these uses. With a qualitative content analysis we identify five uses of ESN, problem solving, ideas and work discussion, events and updates, task management, and informal talk. With a survey we further show how these uses drive value of ESN. The results demonstrate that generating and obtaining new ideas for work by participating in discussions and finding solutions for work-related problems are the key sources of value. The results further show that the socially and work-oriented ESN uses are closely intertwined. Hence, the informal discussions in ESN are a lubricant for more utilitarian uses that should not be crowded out from the platform. Finally, we theorize that a specific advantage of ESN over information repositories and discussion forums is how ESN enables users to meet their social and work-related goals simultaneously. Our study offers a granular view of ESN use and guidance for developing organizational ESN policies.

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  • Mäntymäki, Matti & Riemer, Kai, 2016. "Enterprise social networking: A knowledge management perspective," International Journal of Information Management, Elsevier, vol. 36(6), pages 1042-1052.
    • Handle: RePEc:eee:ininma:v:36:y:2016:i:6:p:1042-1052
    DOI: 10.1016/j.ijinfomgt.2016.06.009
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    1. Nusrat, Anam & He, Yong & Luqman, Adeel & Mehrotra, Ankit & Shankar, Amit, 2023. "Unraveling the psychological and behavioral consequences of using enterprise social media (ESM) in mitigating the cyberslacking," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    2. Yee, Rachel W.Y. & Miquel-Romero, Maria-Jose & Cruz-Ros, Sonia, 2021. "Why and how to use enterprise social media platforms: The employee’s perspective," Journal of Business Research, Elsevier, vol. 137(C), pages 517-526.
    3. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 2020. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 22(6), pages 1357-1376, December.
    4. Alex Sandro Weymer & Heitor Kato & Claudimar Da Veiga & Vilmar Moreira, 2017. "The Relationship Structure of a Transnational, Ego-centered, and Innovation-Oriented Network," Asian Social Science, Canadian Center of Science and Education, vol. 13(5), pages 1-45, May.
    5. Sophie Hooge & Cédric Dalmasso & Frédéric Garcias, 2018. "Is Intrapreneurship Scalable? The Challenge Of Managing A Massive Internal Startup Call," Post-Print hal-01843048, HAL.
    6. Magadlene Mpandare & Guoxin Li, 2020. "Utilising Enterprise Social Media for Product Innovation: The Role of Market Orientation," Sustainability, MDPI, vol. 12(9), pages 1-24, May.
    7. Alimam, Mayla & Bertin, Emmanuel & Crespi, Noel, 2017. "ITIL perspective on enterprise social media," International Journal of Information Management, Elsevier, vol. 37(4), pages 317-326.
    8. Hossein Sayyadi Tooranloo & Sepideh Saghafi, 2019. "Investigating the Impact of Using Knowledge Management on Organisational Agility through Competitive Intelligence and Strategic Thinking," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 1-31, June.
    9. Deng Yongtao, 2021. "Influence of Social Media on Enterprise Knowledge Sharing Based on Social Network Analysis," Entrepreneurship Research Journal, De Gruyter, vol. 11(2), pages 99-118, April.
    10. Mäntymäki, Matti & Najmul Islam, A.K.M. & Turel, Ofir & Dhir, Amandeep, 2022. "Coping with pandemics using social network sites: A psychological detachment perspective to COVID-19 stressors," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    11. Azaizah, Nadeem & Reychav, Iris & Raban, Daphne R. & Simon, Tomer & McHaney, Roger, 2018. "Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization," International Journal of Information Management, Elsevier, vol. 43(C), pages 284-294.
    12. Hameed, Kamran & Arshed, Noman & Yazdani, Naveed & Munir, Mubbasher, 2021. "Motivating business towards innovation: A panel data study using dynamic capability framework," Technology in Society, Elsevier, vol. 65(C).
    13. Hurtado, Saúl Rick Fernández & Triana, Diego Castillo & Martínez, Luz Ángela Martínez, 2018. "Clúster virtual: nueva alternativa a la competitividad eficaz en las empresas," Revista Tendencias, Universidad de Narino, vol. 19(1), pages 164-186, January.
    14. Shiau, Wen-Lung & Dwivedi, Yogesh K. & Yang, Han Suan, 2017. "Co-citation and cluster analyses of extant literature on social networks," International Journal of Information Management, Elsevier, vol. 37(5), pages 390-399.
    15. Run-Ze Wu & Xiu-Fu Tian, 2021. "Investigating the Impact of Critical Factors on Continuous Usage Intention towards Enterprise Social Networks: An Integrated Model of IS Success and TTF," Sustainability, MDPI, vol. 13(14), pages 1-20, July.
    16. Pacauskas, Darius & Rajala, Risto & Westerlund, Mika & Mäntymäki, Matti, 2018. "Harnessing user innovation for social media marketing: Case study of a crowdsourced hamburger," International Journal of Information Management, Elsevier, vol. 43(C), pages 319-327.
    17. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 0. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    18. Pee, L.G., 2018. "Affordances for sharing domain-specific and complex knowledge on enterprise social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 25-37.
    19. Pitafi, Abdul Hameed & Kanwal, Shamsa & Ali, Ahsan & Khan, Ali Nawaz & Waqas Ameen, Muhammad, 2018. "Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment," Technology in Society, Elsevier, vol. 55(C), pages 199-208.
    20. Sven Dittes & Stefan Smolnik, 2019. "Towards a digital work environment: the influence of collaboration and networking on employee performance within an enterprise social media platform," Journal of Business Economics, Springer, vol. 89(8), pages 1215-1243, December.
    21. Camba, Jorge D. & Contero, Manuel & Company, Pedro & Pérez, David, 2017. "On the integration of model-based feature information in Product Lifecycle Management systems," International Journal of Information Management, Elsevier, vol. 37(6), pages 611-621.
    22. Nusrat, Anam & He, Yong & Luqman, Adeel & Nijjer, Shivinder & Gugnani, Ritika, 2024. "From slack to strength: Examining ESNs impact on mental toughness and cyberslacking in the workplace," Technological Forecasting and Social Change, Elsevier, vol. 198(C).

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