Impact of IT Service Management Frameworks on the IT Organization
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DOI: 10.1007/s12599-010-0141-5
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References listed on IDEAS
- George P. Huber, 1991. "Organizational Learning: The Contributing Processes and the Literatures," Organization Science, INFORMS, vol. 2(1), pages 88-115, February.
- Rockart, John F. (John Fralick), 1982. "The changing role of the information systems executive : a critical success factors perspective," Working papers 1297-82. Report (Alfred P, Massachusetts Institute of Technology (MIT), Sloan School of Management.
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Cited by:
- Rúben Pereira & José Braga Vasconcelos & Álvaro Rocha & Isaías Scalabrin Bianchi, 2021. "Business process management heuristics in IT service management: a case study for incident management," Computational and Mathematical Organization Theory, Springer, vol. 27(3), pages 264-301, September.
- Akon O. Ekpezu & Ferdinand Katsriku & Winfred Yaokumah & Isaac Wiafe, 2022. "The Use of Machine Learning Algorithms in the Classification of Sound: A Systematic Review," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-28, January.
- Alimam, Mayla & Bertin, Emmanuel & Crespi, Noel, 2017. "ITIL perspective on enterprise social media," International Journal of Information Management, Elsevier, vol. 37(4), pages 317-326.
- Florian Baer & Kurt Sandkuhl & Michael Leyer & Birger Lantow, 2021. "DESERV IT: A Method for Devolving Service Tasks in IT Services," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(4), pages 419-439, August.
- Iden, Jon & Eikebrokk, Tom Roar, 2013. "Implementing IT Service Management: A systematic literature review," International Journal of Information Management, Elsevier, vol. 33(3), pages 512-523.
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Keywords
IT Infrastructure Library; IT Service Management; Best Practice; ITIL; ITSM; IT Services;All these keywords.
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