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Seniors' loyalty to social network sites: Effects of social capital and attachment

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  • Kim, Myung Ja
  • Lee, Choong-Ki
  • Preis, Michael W.

Abstract

The populations of seniors in developed countries around the world are increasing rapidly, resulting in changes in social dynamics and purchasing behaviors, specifically in information technology and tourism. This study analyzes relationships among bonding and bridging social capital (SC), interpersonal, group, and site attachments, and loyalty to identify what makes seniors loyal to social network sites (SNSs) for tourism. Results show that bonding SC affects interpersonal and group attachment and that bridging SC highly influences interpersonal and group attachment. Also, interpersonal attachment has a positive effect on group attachment, which, in turn, is highly influential on site attachment. In particular, group attachment has a strong effect on site attachment, but interpersonal attachment is not shown to affect site attachment. It is also notable that loyalty to SNSs is greatly influenced by site attachment. The findings contribute to the academic literature and provide useful information for practitioners maintaining SNSs.

Suggested Citation

  • Kim, Myung Ja & Lee, Choong-Ki & Preis, Michael W., 2016. "Seniors' loyalty to social network sites: Effects of social capital and attachment," International Journal of Information Management, Elsevier, vol. 36(6), pages 1020-1032.
    • Handle: RePEc:eee:ininma:v:36:y:2016:i:6:p:1020-1032
    DOI: 10.1016/j.ijinfomgt.2016.04.019
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    Cited by:

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    3. Kim, Myung Ja & Lee, Choong-Ki & Bonn, Mark, 2017. "Obtaining a better understanding about travel-related purchase intentions among senior users of mobile social network sites," International Journal of Information Management, Elsevier, vol. 37(5), pages 484-496.
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