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Accreditation at a crossroads: Are we on the right track?

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  • Touati, Nassera
  • Pomey, Marie-Pascale

Abstract

Objectives By comparing Canada, where accreditation is optional, to France, where it is required, this study evaluates the extent to which the accreditation process acts as a tool for bureaucratic coercion as opposed to a tool for learning.Methods Our study consists of a qualitative meta-analysis of studies of French and Canadian accreditation experiences between 1996 and 2006. Using the conceptual framework of Adler and Borys [Adler P, Borys B. Two types of bureaucracy: enabling and coercitive. Administration Science Quarterly 1996;41:61-89], we assess the characteristics of accreditation in the French and the Canadian environments and distinguish between coercive and enabling modi operandi.Results Results show that accreditation has positive impacts in the two countries but is more coercion-oriented in France than in Canada. This is because in France: (1) the fact that accreditation is compulsory and certain standards are required by law limits participant's opportunities to influence the process; (2) standards are not adapted to various clinical programs and as a result, participants contest their legitimacy; (3) ambiguity about the use of accreditation visit results has sullied global transparency. Despite differences between the French and Canadian systems, however, both systems are converging towards a mixed model that includes elements of both philosophies, with the Canadian model becoming more coercive and the French model becoming more flexible and learning-oriented.Conclusion Comparison of the two cases shows that current trends in the evolution of accreditation threaten the very purpose of the accreditation process.

Suggested Citation

  • Touati, Nassera & Pomey, Marie-Pascale, 2009. "Accreditation at a crossroads: Are we on the right track?," Health Policy, Elsevier, vol. 90(2-3), pages 156-165, May.
    • Handle: RePEc:eee:hepoli:v:90:y:2009:i:2-3:p:156-165
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    1. Jackson, Susan E. & Schuler, Randall S., 1985. "A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings," Organizational Behavior and Human Decision Processes, Elsevier, vol. 36(1), pages 16-78, August.
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    1. Mohammed Almasabi & Shane Thomas, 2017. "The impact of Saudi hospital accreditation on quality of care: a mixed methods study," International Journal of Health Planning and Management, Wiley Blackwell, vol. 32(4), pages 261-278, October.
    2. Greenfield, David & Lawrence, S.A. & Kellner, A & Townsend, K. & Wilkinson, A., 2019. "Health service accreditation stimulating change in clinical care and human resource management processes: A study of 311 Australian hospitals," Health Policy, Elsevier, vol. 123(7), pages 661-665.
    3. David Greenfield & Reece Hinchcliff & Anne Hogden & Virginia Mumford & Deborah Debono & Marjorie Pawsey & Johanna Westbrook & Jeffrey Braithwaite, 2016. "A hybrid health service accreditation program model incorporating mandated standards and continuous improvement: interview study of multiple stakeholders in Australian health care," International Journal of Health Planning and Management, Wiley Blackwell, vol. 31(3), pages 116-130, July.

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