IDEAS home Printed from https://ideas.repec.org/a/eee/hepoli/v132y2023ics0168851023001069.html
   My bibliography  Save this article

The Credibility of Physician Rating Websites: A Systematic Literature Review

Author

Listed:
  • Guetz, Bernhard
  • Bidmon, Sonja

Abstract

Increasingly, the credibility of online reviews is drawing critical attention due to the lack of control mechanisms, the constant debate about fake reviews and, last but not least, current developments in the field of artificial intelligence. For this reason, the aim of this study was to examine the extent to which assessments recorded on physician rating websites (PRWs) are credible, based on a comparison to other evaluation criteria.

Suggested Citation

  • Guetz, Bernhard & Bidmon, Sonja, 2023. "The Credibility of Physician Rating Websites: A Systematic Literature Review," Health Policy, Elsevier, vol. 132(C).
    • Handle: RePEc:eee:hepoli:v:132:y:2023:i:c:s0168851023001069
    DOI: 10.1016/j.healthpol.2023.104821
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0168851023001069
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.healthpol.2023.104821?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Yeung Henry Wai-Chung, 2001. "Redressing the Geographical Bias in Social Science Knowledge," Environment and Planning A, , vol. 33(1), pages 1-9, January.
    2. Martin Emmert & Nina Meszmer & Lisa Jablonski & Lena Zinth & Oliver Schöffski & Fatemeh Taheri-Zadeh, 2017. "Public release of hospital quality data for referral practices in Germany: results from a cluster-randomised controlled trial," Health Economics Review, Springer, vol. 7(1), pages 1-11, December.
    3. Ben Jabeur, Sami & Ballouk, Hossein & Ben Arfi, Wissal & Sahut, Jean-Michel, 2023. "Artificial intelligence applications in fake review detection: Bibliometric analysis and future avenues for research," Journal of Business Research, Elsevier, vol. 158(C).
    4. Gerard Pasterkamp & Joris I. Rotmans & Dominique V. P. Kleijn & Cornelius Borst, 2007. "Citation frequency: A biased measure of research impact significantly influenced by the geographical origin of research articles," Scientometrics, Springer;Akadémiai Kiadó, vol. 70(1), pages 153-165, January.
    5. Emmert, Martin & Meier, Florian & Heider, Ann-Kathrin & Dürr, Christoph & Sander, Uwe, 2014. "What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website," Health Policy, Elsevier, vol. 118(1), pages 66-73.
    6. Sophia Fischer, 2015. "Project “Weisse Liste”: A German Best Practice Example for Online Provider Ratings in Health Care," Springer Books, in: Sebastian Gurtner & Katja Soyez (ed.), Challenges and Opportunities in Health Care Management, edition 127, pages 339-346, Springer.
    7. Emmert, Martin & Kast, Kristina & Sander, Uwe, 2019. "Characteristics and decision making of hospital report card consumers: Lessons from an onsite-based cross-sectional study," Health Policy, Elsevier, vol. 123(11), pages 1061-1067.
    8. Marta Kowal & Piotr Sorokowski & Emanuel Kulczycki & Agnieszka Żelaźniewicz, 2022. "The impact of geographical bias when judging scientific studies," Scientometrics, Springer;Akadémiai Kiadó, vol. 127(1), pages 265-273, January.
    9. Dongxiao Gu & Xuejie Yang & Xingguo Li & Hemant K. Jain & Changyong Liang, 2018. "Understanding the Role of Mobile Internet-Based Health Services on Patient Satisfaction and Word-of-Mouth," IJERPH, MDPI, vol. 15(9), pages 1-23, September.
    10. Amemiya, Takeshi, 1984. "Tobit models: A survey," Journal of Econometrics, Elsevier, vol. 24(1-2), pages 3-61.
    11. Jacques Bulchand-Gidumal, 2022. "Impact of Artificial Intelligence in Travel, Tourism, and Hospitality," Springer Books, in: Zheng Xiang & Matthias Fuchs & Ulrike Gretzel & Wolfram Höpken (ed.), Handbook of e-Tourism, chapter 81, pages 1943-1962, Springer.
    12. Darby, Michael R & Karni, Edi, 1973. "Free Competition and the Optimal Amount of Fraud," Journal of Law and Economics, University of Chicago Press, vol. 16(1), pages 67-88, April.
    13. Minwoo Lee & Young Ho Song & Lin Li & Kyung Young Lee & Sung-Byung Yang, 2022. "Detecting fake reviews with supervised machine learning algorithms," The Service Industries Journal, Taylor & Francis Journals, vol. 42(13-14), pages 1101-1121, October.
    14. Diego d’Andria, 2013. "The economics of professional services: lemon markets, credence goods, and C2C information sharing," Service Business, Springer;Pan-Pacific Business Association, vol. 7(1), pages 1-15, March.
    15. David A. Hyman & Jing Liu & Bernard S. Black, 2022. "Should patients use online reviews to pick their doctors and hospitals?," Journal of Empirical Legal Studies, John Wiley & Sons, vol. 19(4), pages 897-935, December.
    16. Guillermo Carbonell & Catalin-Mihai Barbu & Laura Vorgerd & Matthias Brand, 2019. "The impact of emotionality and trust cues on the perceived trustworthiness of online reviews," Cogent Business & Management, Taylor & Francis Journals, vol. 6(1), pages 1586062-158, January.
    17. Danish H. Saifee & Zhiqiang (Eric) Zheng & Indranil R. Bardhan & Atanu Lahiri, 2020. "Are Online Reviews of Physicians Reliable Indicators of Clinical Outcomes? A Focus on Chronic Disease Management," Information Systems Research, INFORMS, vol. 31(4), pages 1282-1300, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Emmert, Martin & Schindler, Anja & Drach, Cordula & Sander, Uwe & Patzelt, Christiane & Stahmeyer, Jona & Kühnel, Elias & Lauerer, Michael & Nagel, Eckhard & Frömke, Cornelia & Schöffski, Oliver & Hep, 2022. "The use intention of hospital report cards among patients in the presence or absence of patient-reported outcomes," Health Policy, Elsevier, vol. 126(6), pages 541-548.
    2. Kummer, Michael E. & Laitenberger, Ulrich & Rich, Cyrus E. & Hughes, Danny R. & Ayer, Turgay, 2021. "Healthy reviews! Online physician ratings reduce healthcare interruptions," ZEW Discussion Papers 21-075, ZEW - Leibniz Centre for European Economic Research.
    3. Calcagno, R. & Renneboog, L.D.R., 2004. "Capital Structure and Managerial Compensation : The Effects of Renumeration Seniority," Discussion Paper 2004-120, Tilburg University, Center for Economic Research.
    4. J. K. Pappalardo, 2022. "Economics of Consumer Protection: Contributions and Challenges in Estimating Consumer Injury and Evaluating Consumer Protection Policy," Journal of Consumer Policy, Springer, vol. 45(2), pages 201-238, June.
    5. Feser, Daniel & Runst, Petrik, 2015. "Energy efficiency consultants as change agents? Examining the reasons for EECs’ limited success," ifh Working Papers 1 (2015), Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen (ifh).
    6. Marina Rybalka, 2015. "The innovative input mix. Assessing the importance of R&D and ICT investments for firm performance in manufacturing and services," Discussion Papers 801, Statistics Norway, Research Department.
    7. T.R.L. Fry & R.D. Brooks & Br. Comley & J. Zhang, 1993. "Economic Motivations for Limited Dependent and Qualitative Variable Models," The Economic Record, The Economic Society of Australia, vol. 69(2), pages 193-205, June.
    8. Dhaval M. Dave, 2013. "Effects of Pharmaceutical Promotion: A Review and Assessment," NBER Working Papers 18830, National Bureau of Economic Research, Inc.
    9. David M. Waguespack & Robert Salomon, 2016. "Quality, Subjectivity, and Sustained Superior Performance at the Olympic Games," Management Science, INFORMS, vol. 62(1), pages 286-300, January.
    10. Gu, Yiquan & Rasch, Alexander & Wenzel, Tobias, 2022. "Consumer salience and quality provision in (un)regulated public service markets," Regional Science and Urban Economics, Elsevier, vol. 93(C).
    11. Eunae Jung & Hyungun Sung, 2017. "The Influence of the Middle East Respiratory Syndrome Outbreak on Online and Offline Markets for Retail Sales," Sustainability, MDPI, vol. 9(3), pages 1-23, March.
    12. Alfred Michael Dockery & Mark N. Harris & Nicholas Holyoak & Ranjodh B. Singh, 2021. "A methodology for projecting sparse populations and its application to remote Indigenous communities," Journal of Geographical Systems, Springer, vol. 23(1), pages 37-61, January.
    13. Simplice A. Asongu & Mushfiqur Rahman & Mohammad Alghababsheh, 2022. "Information Technology, Business Sustainability and Female Economic Participation in Sub-Saharan Africa," Working Papers 22/057, European Xtramile Centre of African Studies (EXCAS).
    14. Ahlin, Christian & Kim, In Kyung & Kim, Kyoo il, 2021. "Who commits fraud? evidence from korean gas stations," International Journal of Industrial Organization, Elsevier, vol. 76(C).
    15. Pim Heijnen, 2013. "Informative advertising by an environmental group," Journal of Economics, Springer, vol. 108(3), pages 249-272, April.
    16. Cai, Dapeng & Jørgensen, Jan Guldager, 2017. "Mutual Recognition for Sale: International Bargaining over Product Standards," Discussion Papers on Economics 1/2017, University of Southern Denmark, Department of Economics.
    17. Erwan Quéinnec, 2012. "Les organisations sans but lucratif repondent- elles à une demande de biens de confiance ? Le cas des services de prise en charge," Revue d'économie politique, Dalloz, vol. 122(1), pages 67-87.
    18. Jianhua Wang & Jiaye Ge & Yuting Ma, 2018. "Urban Chinese Consumers’ Willingness to Pay for Pork with Certified Labels: A Discrete Choice Experiment," Sustainability, MDPI, vol. 10(3), pages 1-14, February.
    19. Andrés Felipe Martínez, 2006. "Determinantes de la supervivencia de empresas industriales en el área metropolitana de Cali 1994-2003," Ensayos Sobre Economía Regional (ESER) 2320, Banco de la República - Economía Regional.
    20. Cao, Lihong & Du, Yan & Hansen, Jens Ørding, 2017. "Foreign institutional investors and dividend policy: Evidence from China," International Business Review, Elsevier, vol. 26(5), pages 816-827.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:hepoli:v:132:y:2023:i:c:s0168851023001069. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu or the person in charge (email available below). General contact details of provider: http://www.elsevier.com/locate/healthpol .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.