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Patient satisfaction, e-health and the evolution of the patient–general practitioner relationship: Evidence from an Italian survey

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  • De Rosis, Sabina
  • Barsanti, Sara

Abstract

Scientific and public interest in the use of the Internet for health-related purposes has grown considerably. Concerns regarding its impact on patient–doctor relationship and risks for patients have inflamed the debate. Literature provides scarce evidence in this field. This paper investigates whether a patient’s decision to use the web also depends on previous experience and satisfaction with healthcare.

Suggested Citation

  • De Rosis, Sabina & Barsanti, Sara, 2016. "Patient satisfaction, e-health and the evolution of the patient–general practitioner relationship: Evidence from an Italian survey," Health Policy, Elsevier, vol. 120(11), pages 1279-1292.
    • Handle: RePEc:eee:hepoli:v:120:y:2016:i:11:p:1279-1292
    DOI: 10.1016/j.healthpol.2016.09.012
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    References listed on IDEAS

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    Cited by:

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    2. Yuhui Ruan & Chenyang Zhuang & Weisin Chen & Jinyu Xie & Yaodong Zhao & Lufa Zhang & Hong Lin, 2021. "Limited knowledge and distrust are important social factors of out‐patient’ s ‘inappropriate diagnosed seeking behaviour’: a qualitative research in Shanghai," International Journal of Health Planning and Management, Wiley Blackwell, vol. 36(3), pages 847-865, May.
    3. Adela Laura Popa & Naiana Nicoleta Ţarcă & Dinu Vlad Sasu & Simona Aurelia Bodog & Remus Dorel Roşca & Teodora Mihaela Tarcza, 2022. "Exploring Marketing Insights for Healthcare: Trends and Perspectives Based on Literature Investigation," Sustainability, MDPI, vol. 14(17), pages 1-21, August.
    4. Barsanti, Sara & Walker, Kevin & Seghieri, Chiara & Rosa, Antonella & Wodchis, Walter P., 2017. "Consistency of priorities for quality improvement for nursing homes in Italy and Canada: A comparison of optimization models of resident satisfaction," Health Policy, Elsevier, vol. 121(8), pages 862-869.
    5. Schmidt, Henrike & Wild, Eva-Maria & Schreyögg, Jonas, 2021. "Explaining variation in health information seeking behaviour – Insights from a multilingual survey," Health Policy, Elsevier, vol. 125(5), pages 618-626.
    6. Javier Del Hoyo & Pilar Nos & Raquel Faubel & Guillermo Bastida & Diana Muñoz & Elena Valero-Pérez & Alejandro Garrido-Marín & Pablo Bella & Beatriz Peña & Claudia Savini & Mariam Aguas, 2020. "Adaptation of TECCU App Based on Patients´ Perceptions for the Telemonitoring of Inflammatory Bowel Disease: A Qualitative Study Using Focus Groups," IJERPH, MDPI, vol. 17(6), pages 1-17, March.
    7. Letizia Lo Presti & Mario Testa & Vittoria Marino & Pierpaolo Singer, 2019. "Engagement in Healthcare Systems: Adopting Digital Tools for a Sustainable Approach," Sustainability, MDPI, vol. 11(1), pages 1-15, January.
    8. Marsha A. Ivey & Graeme P. Maguire & Brett G. Toelle & Guy B. Marks & Michael J. Abramson & Richard Wood-Baker, 2019. "Characteristics in Stages of Change and Decisional Balance among Smokers: The Burden of Obstructive Lung Diseases (BOLD)-Australia Study," IJERPH, MDPI, vol. 16(18), pages 1-12, September.
    9. Bernardi, Roberta & Wu, Philip F., 2022. "Online health communities and the patient-doctor relationship: An institutional logics perspective," Social Science & Medicine, Elsevier, vol. 314(C).

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