IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v31y2013i6p591-601.html
   My bibliography  Save this article

Coordinating intra-sector services in healthcare: Requirements and elements that managers should take into account

Author

Listed:
  • Lettieri, Emanuele
  • Bartoli, Laura
  • Masella, Cristina

Abstract

This study furthers the on-going debate about the design of efficient, high-quality healthcare delivery by adding new insights about the coordination of intra-sector services. Insights come from an embedded single case study about the design of a Regional Agency in Lombardy (Northern Italy) to coordinate twelve previously autonomous Emergency Response Centres (ERCs) by means of a common management hierarchy. This case offered the possibility to investigate the peculiarities of intra-sector coordination and propose a conceptual framework to support healthcare managers in their design. This framework – that is based on and develops a previous contribution by Alter and Hage (1993) – points out three requirements (comprehensiveness, accessibility and compatibility) that coordinated intra-sector services should satisfy and four elements (services, resources (professionals and technologies), users’ needs, and information (operational data and feedbacks)) that should be taken into account in the design stage.

Suggested Citation

  • Lettieri, Emanuele & Bartoli, Laura & Masella, Cristina, 2013. "Coordinating intra-sector services in healthcare: Requirements and elements that managers should take into account," European Management Journal, Elsevier, vol. 31(6), pages 591-601.
    • Handle: RePEc:eee:eurman:v:31:y:2013:i:6:p:591-601
    DOI: 10.1016/j.emj.2013.05.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0263237313000765
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.emj.2013.05.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Raak, Arno van & Paulus, Aggie & Mur-Veeman, Ingrid, 2005. "Why do health and social care providers co-operate?," Health Policy, Elsevier, vol. 74(1), pages 13-23, September.
    2. Hardy, Brian & Mur-Veemanu, Ingrid & Steenbergen, Marijke & Wistow, Gerald, 1999. "Inter-agency services in England and The Netherlands: A comparative study of integrated care development and delivery," Health Policy, Elsevier, vol. 48(2), pages 87-105, August.
    3. Cappelen, Alexander W. & Norheim, Ole Frithjof, 2006. "Responsibility, fairness and rationing in health care," Health Policy, Elsevier, vol. 76(3), pages 312-319, May.
    4. Sicotte, Claude & D'Amour, Danielle & Moreault, Marie-Pierre, 2002. "Interdisciplinary collaboration within Quebec community health care centres," Social Science & Medicine, Elsevier, vol. 55(6), pages 991-1003, September.
    5. Mur-Veeman, Ingrid & Hardy, Brian & Steenbergen, Marijke & Wistow, Gerald, 2003. "Development of integrated care in England and the Netherlands: Managing across public-private boundaries," Health Policy, Elsevier, vol. 65(3), pages 227-241, September.
    6. Axelsson, Runo & Bihari-Axelsson, Susanna, 2005. "Intersectoral problems in the Russian organisation of public health," Health Policy, Elsevier, vol. 73(3), pages 285-293, September.
    7. Lewis, Jenny M. & Baeza, Juan I. & Alexander, Damon, 2008. "Partnerships in primary care in Australia: Network structure, dynamics and sustainability," Social Science & Medicine, Elsevier, vol. 67(2), pages 280-291, July.
    8. Hailey, David Martin & Roseman, Cyril, 1990. "Health care technology in Australia and New Zealand: Contrasts and cooperation," Health Policy, Elsevier, vol. 14(3), pages 177-189, May.
    9. Escott, Sarah & Walley, John, 2005. "Listening to those on the frontline: Lessons for community-based tuberculosis programmes from a qualitative study in Swaziland," Social Science & Medicine, Elsevier, vol. 61(8), pages 1701-1710, October.
    10. Segal, Leonie & Dunt, David & Day, Susan E. & Day, Neil Atherton & Robertson, Iain & Hawthorne, Graeme, 2004. "Introducing co-ordinated care (1): a randomised trial assessing client and cost outcomes," Health Policy, Elsevier, vol. 69(2), pages 201-213, August.
    11. Walt, G. & Antonius, R. & Dokoui, S. & Gray, H. & Haqq, E. & Hadley, M. & Lalta, S. & Roberts, R., 2002. "The historical development of human resources policies in the health sector of four Caribbean territories: imitated or created?," Health Policy, Elsevier, vol. 62(1), pages 85-101, October.
    12. Buse, Kent & Walt, Gill, 1997. "An unruly mélange? Coordinating external resources to the health sector: A review," Social Science & Medicine, Elsevier, vol. 45(3), pages 449-463, August.
    13. Smith, Anne M. & Fischbacher, Moira & Wilson, Francis A., 2007. "New Service Development: From Panoramas to Precision," European Management Journal, Elsevier, vol. 25(5), pages 370-383, October.
    14. Pfeiffer, James, 2003. "International NGOs and primary health care in Mozambique: the need for a new model of collaboration," Social Science & Medicine, Elsevier, vol. 56(4), pages 725-738, February.
    15. Hamdan, Motasem & Defever, Mia, 2003. "Human resources for health in Palestine: a policy analysis: Part I: Current situation and recent developments," Health Policy, Elsevier, vol. 64(2), pages 243-259, May.
    16. Sundewall, Jesper & Jönsson, Kristina & Cheelo, Caesar & Tomson, Göran, 2010. "Stakeholder perceptions of aid coordination implementation in the Zambian health sector," Health Policy, Elsevier, vol. 95(2-3), pages 122-128, May.
    17. Lettieri, Emanuele, 2009. "Uncertainty inclusion in budgeting technology adoption at a hospital level: Evidence from a multiple case study," Health Policy, Elsevier, vol. 93(2-3), pages 128-136, December.
    18. Gulzar, Laila & Henry, Beverly, 2005. "Interorganizational collaboration for health care between nongovernmental organizations (NGOs) in Pakistan," Social Science & Medicine, Elsevier, vol. 61(9), pages 1930-1943, November.
    19. Brazil, Kevin & Whelan, Tim & O'Brien, Mary Ann & Sussman, Jonathan & Pyette, Nancy & Bainbridge, Daryl, 2004. "Towards improving the co-ordination of supportive cancer care services in the community," Health Policy, Elsevier, vol. 70(1), pages 125-131, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mickaël Géraudel & Katherine Gundolf & Beate Cesinger & Julien Granata, 2019. "Der niedergelassene Arzt als Unternehmer: Die Rolle von Persönlichkeitsfaktoren im Zugang zu medizinischer Technologie," ZfKE – Zeitschrift für KMU und Entrepreneurship, Duncker & Humblot, Berlin, vol. 67(3), pages 153-169.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pfeiffer, James & Gimbel, Sarah & Chilundo, Baltazar & Gloyd, Stephen & Chapman, Rachel & Sherr, Kenneth, 2017. "Austerity and the “sector-wide approach” to health: The Mozambique experience," Social Science & Medicine, Elsevier, vol. 187(C), pages 208-216.
    2. Pallas, Sarah Wood & Ruger, Jennifer Prah, 2017. "Effects of donor proliferation in development aid for health on health program performance: A conceptual framework," Social Science & Medicine, Elsevier, vol. 175(C), pages 177-186.
    3. Marten, Meredith G. & Sullivan, Noelle, 2020. "Hospital side hustles: Funding conundrums and perverse incentives in Tanzania's publicly-funded health sector," Social Science & Medicine, Elsevier, vol. 244(C).
    4. Bertone, Maria Paola & Witter, Sophie, 2015. "An exploration of the political economy dynamics shaping health worker incentives in three districts in Sierra Leone," Social Science & Medicine, Elsevier, vol. 141(C), pages 56-63.
    5. Sheaff, Rod & Benson, Lawrence & Farbus, Lou & Schofield, Jill & Mannion, Russell & Reeves, David, 2010. "Network resilience in the face of health system reform," Social Science & Medicine, Elsevier, vol. 70(5), pages 779-786, March.
    6. Sparke, Matthew, 2017. "Austerity and the embodiment of neoliberalism as ill-health: Towards a theory of biological sub-citizenship," Social Science & Medicine, Elsevier, vol. 187(C), pages 287-295.
    7. Irene Fafaliou & Euthalia Tzanalaridou & Apostolos Ballas, 2010. "Is Rationing an Option for Approaching Healthcare Services Provision? The Case of the Greek Cardiac Patients," International Advances in Economic Research, Springer;International Atlantic Economic Society, vol. 16(1), pages 109-121, February.
    8. West, Robert M. & House, Allan O. & Keen, Justin & Ward, Vicky L., 2015. "Using the structure of social networks to map inter-agency relationships in public health services," Social Science & Medicine, Elsevier, vol. 145(C), pages 107-114.
    9. Sara Balestri, 2020. "Inside the Policy Process: Using Textual Analysis to Measure People-Centered Approach in Tuberculosis Policy-Making," Rivista Internazionale di Scienze Sociali, Vita e Pensiero, Pubblicazioni dell'Universita' Cattolica del Sacro Cuore, vol. 128(2), pages 147-172.
    10. Mascia, Daniele & Di Vincenzo, Fausto & Cicchetti, Americo, 2012. "Dynamic analysis of interhospital collaboration and competition: Empirical evidence from an Italian regional health system," Health Policy, Elsevier, vol. 105(2), pages 273-281.
    11. Gonzalo Maldonado-Guzmán & José Trinidad Marín-Aguilar & Sandra Yesenia Pinzón-Castro, 2017. "Service Innovation in Mexican Small Business," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(4), pages 1-1.
    12. Meijboom, Bert & de Haan, Job & Verheyen, Piet, 2004. "Networks for integrated care provision: an economic approach based on opportunism and trust," Health Policy, Elsevier, vol. 69(1), pages 33-43, July.
    13. Valentina Evangelista & Fausto Di Vincenzo, 2014. "Dinamiche di collaborazione interospedaliera: un?analisi longitudinale nella regione Abruzzo," MECOSAN, FrancoAngeli Editore, vol. 2014(92), pages 9-26.
    14. Huzeifa Aweesha & Anna‐Karin Hurtig & Anni‐Maria Pulkki‐Brännström & Miguel San Sebastian, 2024. "Sudan's health sector partnership: From confined progression to openness and hope to uncertain demise," Development Policy Review, Overseas Development Institute, vol. 42(2), March.
    15. Mæhle, Per Magnus & Smeland, Sigbjørn, 2021. "Implementing cancer patient pathways in Scandinavia how structuring might affect the acceptance of a politically imposed reform," Health Policy, Elsevier, vol. 125(10), pages 1340-1350.
    16. Eijkelberg, Irmgard M. J. G. & Spreeuwenberg, Cor & Wolffenbuttel, Bruce H. R. & van Wilderen, Loek J. G. P. & Mur-Veeman, Ingrid M., 2003. "Nurse-led shared care diabetes projects: lessons from the nurses' viewpoint," Health Policy, Elsevier, vol. 66(1), pages 11-27, October.
    17. Matthijs Janssen & Carolina Castaldi & Alexander Alexiev, 2014. "Dynamic capabilities for service innovation: conceptualization and measurement," Working Papers 14-07, Eindhoven Center for Innovation Studies, revised Mar 2014.
    18. Erik Nord & Jose Luis Pinto & Jeff Richardson & Paul Menzel & Peter Ubel, 1999. "Incorporating societal concerns for fairness in numerical valuations of health programmes," Health Economics, John Wiley & Sons, Ltd., vol. 8(1), pages 25-39, February.
    19. Chinitz, David & Meislin, Rachel & Alster-Grau, Ilana, 2009. "Values, institutions and shifting policy paradigms: Expansion of the Israeli National Health Insurance Basket of Services," Health Policy, Elsevier, vol. 90(1), pages 37-44, April.
    20. Heeyong Noh & Youngkeun Song & Ae-Soon Park & Byungun Yoon & Sungjoo Lee, 2016. "Development of new technology-based services," The Service Industries Journal, Taylor & Francis Journals, vol. 36(5-6), pages 200-222, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:31:y:2013:i:6:p:591-601. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.