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Learning in Knowledge Communities:: Managing Technology and Context

Author

Listed:
  • Barrett, Michael
  • Cappleman, Sam
  • Shoib, Gamila
  • Walsham, Geoff

Abstract

In contemporary organizations, significant emphasis is placed on the processes of knowledge sharing and learning, which are increasingly seen as crucial to organizational success. Information and communication technologies play an important role in these areas, but to many there is a lack of clarity regarding how such technologies can be best deployed. In this article, we provide a wide range of examples of where technology has been used to support learning in knowledge communities, with varying degrees of success. We use this material to develop specific characteristics of effective knowledge communities, and detail ways in which both the context and the technology should be managed. A key message we derive is that the maintenance of a supportive culture and context for learning and knowledge sharing is crucial, and that an integrated approach to technology deployment and use needs to be developed in conjunction with this. We argue that action in this arena is important for all levels and functions of management, not just senior managers or IT staff, since the support of effective learning and knowledge sharing in and between communities involves everyone in the organization in all job roles.

Suggested Citation

  • Barrett, Michael & Cappleman, Sam & Shoib, Gamila & Walsham, Geoff, 2004. "Learning in Knowledge Communities:: Managing Technology and Context," European Management Journal, Elsevier, vol. 22(1), pages 1-11, February.
    • Handle: RePEc:eee:eurman:v:22:y:2004:i:1:p:1-11
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    Citations

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    Cited by:

    1. Saba Sattar, 2012. "Exploring Knowledge Management Practices," International Journal of Learning and Development, Macrothink Institute, vol. 2(1), pages 330-352, February.
    2. L-C Chen & W-M Lu & C Yang, 2009. "Does knowledge management matter? Assessing the performance of electricity distribution districts based on slacks-based data envelopment analysis," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(11), pages 1583-1593, November.
    3. Muilu Toivo & Kotavaara Niina, 2011. "Diffusion, social structure and functioning of scientific rural networks: comparison of European and Finish examples," European Countryside, Sciendo, vol. 3(1), pages 66-82, January.
    4. Youssef El Archi & Brahim Benbba & Kai Zhu & Zineb El Andaloussi & László Pataki & Lóránt Dénes Dávid, 2023. "Mapping the Nexus between Sustainability and Digitalization in Tourist Destinations: A Bibliometric Analysis," Sustainability, MDPI, vol. 15(12), pages 1-16, June.
    5. Stathopoulou, Anastasia & Siamagka, Nikoletta-Theofania & Christodoulides, George, 2019. "A multi-stakeholder view of social media as a supporting tool in higher education: An educator–student perspective," European Management Journal, Elsevier, vol. 37(4), pages 421-431.
    6. Tseng, Shu-Mei, 2009. "A study on customer, supplier, and competitor knowledge using the knowledge chain model," International Journal of Information Management, Elsevier, vol. 29(6), pages 488-496.
    7. Fuller, Johann & Jawecki, Gregor & Muhlbacher, Hans, 2007. "Innovation creation by online basketball communities," Journal of Business Research, Elsevier, vol. 60(1), pages 60-71, January.
    8. Johnston, Wesley J. & Peters, Linda D. & Gassenheimer, Jule, 2006. "Questions about network dynamics: Characteristics, structures, and interactions," Journal of Business Research, Elsevier, vol. 59(8), pages 945-954, August.
    9. S M Jasimuddin & Z Zhang, 2009. "The symbiosis mechanism for effective knowledge transfer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(5), pages 706-716, May.
    10. Gyewan Moon & Suk Bong Choi & Shaikh Javed Fardin, 2016. "Organisational factors for effective knowledge sharing: an empirical study of Korean learning teams," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 10(1), pages 102-120.

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