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A utilisation focussed and viable systems approach for evaluating technology supported learning

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  • Hart, Diane
  • Paucar-Caceres, Alberto

Abstract

The paper uses a higher education case study to illustrate a participative theory of change approach to evaluating technology supported learning. The approach is informed by the Viable Systems Model (VSM) and utilisation-focussed evaluation and, falls within the tradition of facilitated modelling approaches to operational research. We argue that this approach worked well in engaging primary evaluation users in a process of collaborative action research to improving an educational development initiative and that the approach helped generate information relevant to answering its primary users’ questions, to inform their specific decisions and actions relevant to their quality enhancement responsibilities.

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  • Hart, Diane & Paucar-Caceres, Alberto, 2017. "A utilisation focussed and viable systems approach for evaluating technology supported learning," European Journal of Operational Research, Elsevier, vol. 259(2), pages 626-641.
    • Handle: RePEc:eee:ejores:v:259:y:2017:i:2:p:626-641
    DOI: 10.1016/j.ejor.2016.10.056
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    Cited by:

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    2. Juliana Mariano Alves & Waldecy Rodrigues & Fernán Enrique Vergara & Fred Newton Souza & Leonardo Augusto Amaral Terra, 2021. "From the black box to the fish farming development policy project: A diagnosis from the viable system model," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(4), pages 459-472, August.
    3. Sahar Saeed Rezk & Shahinaz Gamal, 2020. "An Organizational Cybernetics Framework for Designing a Viable Higher Education System," Systemic Practice and Action Research, Springer, vol. 33(6), pages 703-724, December.
    4. Julio César Puche-Regaliza & Alfredo Jiménez & Pablo Arranz-Val, 2020. "Diagnosis of Software Projects Based on the Viable System Model," Systemic Practice and Action Research, Springer, vol. 33(2), pages 215-236, April.
    5. Daniel Ebakoleaneh Ufua, 2020. "Exploring the Effectiveness of Boundary Critique in an Intervention: a Case in the Niger Delta Region, Nigeria," Systemic Practice and Action Research, Springer, vol. 33(5), pages 485-499, October.
    6. Lowe, David & Espinosa, Angela & Yearworth, Mike, 2020. "Constitutive rules for guiding the use of the viable system model: Reflections on practice," European Journal of Operational Research, Elsevier, vol. 287(3), pages 1014-1035.
    7. Diane Hart, 2021. "Conceptualizing the systemic evaluation of dashboards in quality enhancement processes in higher education," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(6), pages 817-832, November.
    8. Luis Arturo Pinzon‐Salcedo & María Alejandra Torres‐Cuello, 2022. "Systems thinking concepts within a collaborative programme evaluation methodology: The Hermes Programme evaluation," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(4), pages 708-722, July.

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