IDEAS home Printed from https://ideas.repec.org/a/bla/srbeha/v38y2021i6p817-832.html
   My bibliography  Save this article

Conceptualizing the systemic evaluation of dashboards in quality enhancement processes in higher education

Author

Listed:
  • Diane Hart

Abstract

The article highlights the need for improvement in the evaluation of dashboard implementations intended to support quality processes in higher education and proposes a systems thinking framework for this improvement. A review of the literature on quality enhancement processes in higher education and dashboards research highlights that quality enhancement in higher education might be more appropriately understood through the lens of complexity management. The Viable Systems Model is argued to be useful for this purpose and, in terms of the role of dashboards in supporting these processes, encourages focus on their role in supporting communication and information flow for effective decision‐making for adaptation. Some initial systems modelling is conducted to illustrate how the application of the model could guide evaluation, providing the foundation for case study evaluation and research.

Suggested Citation

  • Diane Hart, 2021. "Conceptualizing the systemic evaluation of dashboards in quality enhancement processes in higher education," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(6), pages 817-832, November.
  • Handle: RePEc:bla:srbeha:v:38:y:2021:i:6:p:817-832
    DOI: 10.1002/sres.2736
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/sres.2736
    Download Restriction: no

    File URL: https://libkey.io/10.1002/sres.2736?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Franco, L. Alberto & Montibeller, Gilberto, 2010. "Facilitated modelling in operational research," European Journal of Operational Research, Elsevier, vol. 205(3), pages 489-500, September.
    2. Hart, Diane & Paucar-Caceres, Alberto, 2017. "A utilisation focussed and viable systems approach for evaluating technology supported learning," European Journal of Operational Research, Elsevier, vol. 259(2), pages 626-641.
    3. Espinosa, Angela & Walker, J., 2013. "Complexity management in practice: A Viable System Model intervention in an Irish eco-community," European Journal of Operational Research, Elsevier, vol. 225(1), pages 118-129.
    4. Preece, Gary & Shaw, Duncan & Hayashi, Haruo, 2013. "Using the Viable System Model (VSM) to structure information processing complexity in disaster response," European Journal of Operational Research, Elsevier, vol. 224(1), pages 209-218.
    5. Espinosa, Angela & Reficco, Ezequiel & Martínez, Andrea & Guzmán, David, 2015. "A methodology for supporting strategy implementation based on the VSM: A case study in a Latin-American multi-national," European Journal of Operational Research, Elsevier, vol. 240(1), pages 202-212.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lowe, David & Espinosa, Angela & Yearworth, Mike, 2020. "Constitutive rules for guiding the use of the viable system model: Reflections on practice," European Journal of Operational Research, Elsevier, vol. 287(3), pages 1014-1035.
    2. Hart, Diane & Paucar-Caceres, Alberto, 2017. "A utilisation focussed and viable systems approach for evaluating technology supported learning," European Journal of Operational Research, Elsevier, vol. 259(2), pages 626-641.
    3. Elena Tavella & L. Alberto Franco, 2015. "Dynamics of Group Knowledge Production in Facilitated Modelling Workshops: An Exploratory Study," Group Decision and Negotiation, Springer, vol. 24(3), pages 451-475, May.
    4. David Lowe & Louise Martingale & Mike Yearworth, 2016. "Guiding interventions in a multi-organisational context: combining the Viable System Model and Hierarchical Process Modelling for use as a Problem Structuring Method," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 67(12), pages 1481-1495, December.
    5. Alexandre de A. Gomes Júnior & Vanessa B. Schramm, 2022. "Problem Structuring Methods: A Review of Advances Over the Last Decade," Systemic Practice and Action Research, Springer, vol. 35(1), pages 55-88, February.
    6. Julio César Puche-Regaliza & Alfredo Jiménez & Pablo Arranz-Val, 2020. "Diagnosis of Software Projects Based on the Viable System Model," Systemic Practice and Action Research, Springer, vol. 33(2), pages 215-236, April.
    7. Tavella, Elena & Papadopoulos, Thanos, 2017. "Applying OR to problem situations within community organisations: A case in a Danish non-profit, member-driven food cooperative," European Journal of Operational Research, Elsevier, vol. 258(2), pages 726-742.
    8. Amin Vahidi & Alireza Aliahmad & Ebrahim Teimouri, 2019. "Evolution of Management Cybernetics and Viable System Model," Systemic Practice and Action Research, Springer, vol. 32(3), pages 297-314, June.
    9. Smith, Chris M. & Shaw, Duncan, 2019. "The characteristics of problem structuring methods: A literature review," European Journal of Operational Research, Elsevier, vol. 274(2), pages 403-416.
    10. Lami, Isabella M. & Tavella, Elena, 2019. "On the usefulness of soft OR models in decision making: A comparison of Problem Structuring Methods supported and self-organized workshops," European Journal of Operational Research, Elsevier, vol. 275(3), pages 1020-1036.
    11. Harwood, Stephen A., 2019. "A question of interpretation: The Viable System Model (VSM)," European Journal of Operational Research, Elsevier, vol. 274(3), pages 1198-1201.
    12. Andrea C. Martinez‐Lozada & Angela Espinosa, 2022. "Corporate viability and sustainability: A case study in a Mexican corporation," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(1), pages 143-158, January.
    13. Espinosa, Angela & Reficco, Ezequiel & Martínez, Andrea & Guzmán, David, 2015. "A methodology for supporting strategy implementation based on the VSM: A case study in a Latin-American multi-national," European Journal of Operational Research, Elsevier, vol. 240(1), pages 202-212.
    14. Amin Vahidi & Alireza Aliahmadi, 2019. "Describing the Necessity of Multi-Methodological Approach for Viable System Model: Case Study of Viable System Model and System Dynamics Multi-Methodology," Systemic Practice and Action Research, Springer, vol. 32(1), pages 13-37, February.
    15. Sydelko, Pamela & Espinosa, Angela & Midgley, Gerald, 2024. "Designing interagency responses to wicked problems: A viable system model board game," European Journal of Operational Research, Elsevier, vol. 312(2), pages 746-764.
    16. Akmal, Adeel & Podgorodnichenko, Nataliya & Foote, Jeff & Greatbanks, Richard & Stokes, Tim & Gauld, Robin, 2021. "Why is Quality Improvement so Challenging? A Viable Systems Model Perspective to Understand the Frustrations of Healthcare Quality Improvement Managers," Health Policy, Elsevier, vol. 125(5), pages 658-664.
    17. van Antwerpen, Coen & Curtis, Neville J., 2016. "A data collection and presentation methodology for decision support: A case study of hand-held mine detection devices," European Journal of Operational Research, Elsevier, vol. 251(1), pages 237-251.
    18. Espinosa, A. & Duque, C., 2018. "Complexity management and multi-scale governance: A case study in an Amazonian indigenous association," European Journal of Operational Research, Elsevier, vol. 268(3), pages 1006-1020.
    19. Maren Berge Vik & Hanne Finnestrand & Robert L. Flood, 2022. "Systemic Problem Structuring in a Complex Hospital Environment using Viable System Diagnosis – Keeping the Blood Flowing," Systemic Practice and Action Research, Springer, vol. 35(2), pages 203-226, April.
    20. Khannoussi, Arwa & Meyer, Patrick & Chaubet, Aurore, 2023. "A multi-criteria decision aiding approach for upgrading public sewerage systems and its application to the city of Brest," Socio-Economic Planning Sciences, Elsevier, vol. 87(PA).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:srbeha:v:38:y:2021:i:6:p:817-832. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1111/1092-7026 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.