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Who's on board? Child welfare worker reports of buy-in and readiness for organizational change

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  • McCrae, Julie S.
  • Scannapieco, Maria
  • Leake, Robin
  • Potter, Cathryn C.
  • Menefee, David

Abstract

This study views the extent to which staff buy-in for an organizational innovation in child welfare (CW) relates to implementation progress. The study occurs during implementation of a statewide practice model that was supported with technical assistance from the Mountains and Plains Child Welfare Implementation Center (MPCWIC) and framed around the National Implementation Research Network model. Mixed methods were used to address three study questions: (1) what is the level and nature of buy-in related to the innovation? (2) does buy-in vary according to staff characteristics, and (3) what is the relationship between buy-in, local level agency readiness, and implementation status one year after project start? Survey data were collected from 568 CW staff in 13 local county agencies and 12 implementation specialists assigned as coaches. Focus groups and interviews were conducted with 52 staff in four agencies. Bivariate chi-square analyses and multivariate regression using a cumulative logit model showed that buy-in was related to gender and agency tenure. Implementation progress was higher among smaller agencies, and agencies with lower levels of job stress. Qualitative themes centered on staff inclusivity in project design, communication, and supervisor support. Findings highlight the need to adapt implementation strategies in urban and rural locales, and to attend strongly to staff selection, supervision, and inclusion during implementation. Addressing job stress may help bolster implementation.

Suggested Citation

  • McCrae, Julie S. & Scannapieco, Maria & Leake, Robin & Potter, Cathryn C. & Menefee, David, 2014. "Who's on board? Child welfare worker reports of buy-in and readiness for organizational change," Children and Youth Services Review, Elsevier, vol. 37(C), pages 28-35.
    • Handle: RePEc:eee:cysrev:v:37:y:2014:i:c:p:28-35
    DOI: 10.1016/j.childyouth.2013.12.001
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    References listed on IDEAS

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    1. Frambach, Ruud T. & Schillewaert, Niels, 2002. "Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research," Journal of Business Research, Elsevier, vol. 55(2), pages 163-176, February.
    2. Barbee, Anita P. & Christensen, Dana & Antle, Becky & Wandersman, Abraham & Cahn, Katharine, 2011. "Successful adoption and implementation of a comprehensive casework practice model in a public child welfare agency: Application of the Getting to Outcomes (GTO) model," Children and Youth Services Review, Elsevier, vol. 33(5), pages 622-633, May.
    3. Chen, Szu-Yu & Scannapieco, Maria, 2010. "The influence of job satisfaction on child welfare worker's desire to stay: An examination of the interaction effect of self-efficacy and supportive supervision," Children and Youth Services Review, Elsevier, vol. 32(4), pages 482-486, April.
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    Cited by:

    1. Packard, Thomas, 2017. "Tactics for successful organizational change in a youth and family services agency," Children and Youth Services Review, Elsevier, vol. 81(C), pages 129-138.
    2. Fluke, John D. & Corwin, Tyler W. & Hollinshead, Dana M. & Maher, Erin J., 2016. "Family preservation or child safety? Associations between child welfare workers' experience, position, and perspectives," Children and Youth Services Review, Elsevier, vol. 69(C), pages 210-218.
    3. Myers, Christina & Garcia, Antonio & Beidas, Rinad & Yang, Zixiaojie, 2020. "Factors that predict child welfare caseworker referrals to an evidence-based parenting program," Children and Youth Services Review, Elsevier, vol. 109(C).
    4. Albers, Bianca & Mildon, Robyn & Lyon, Aaron R. & Shlonsky, Aron, 2017. "Implementation frameworks in child, youth and family services – Results from a scoping review," Children and Youth Services Review, Elsevier, vol. 81(C), pages 101-116.
    5. Engell, Thomas & Kirkøen, Benedicte & Aarons, Gregory A. & Hagen, Kristine Amlund, 2020. "Individual level predictors of implementation climate in child welfare services," Children and Youth Services Review, Elsevier, vol. 119(C).
    6. Dir, Allyson L. & Goodwin, Brian & Kearney, Aubrey & Sorrentino, Ciana & Stephens, Lori & Reed, David & Hollabaugh, Austin & Cuevas, Elaine M. & Luthman, Cathy A. & Cater, Vickie & Wilson, Elisabeth S, 2024. "Front line child welfare perspectives on the utility and implementation of intensive family preservation services," Children and Youth Services Review, Elsevier, vol. 164(C).
    7. valentine, kylie & Katz, Ilan, 2015. "How early is early intervention and who should get it? Contested meanings in determining thresholds for intervention," Children and Youth Services Review, Elsevier, vol. 55(C), pages 121-127.
    8. Winters, Andrew M. & Collins-Camargo, Crystal & Antle, Becky F. & Verbist, A. Nathan, 2020. "Implementation of system-wide change in child welfare and behavioral health: The role of capacity, collaboration, and readiness for change," Children and Youth Services Review, Elsevier, vol. 108(C).
    9. Venables, Jemma, 2019. "Practitioner perspectives on implementing an alternative response in statutory child protection: The role of local practice context and leadership teams in shaping practice," Children and Youth Services Review, Elsevier, vol. 107(C).
    10. Fuller, Tamara & Braun, Michael & Chiu, Yu-ling, 2018. "Increasing worker buy-in for child welfare reform: Examining the influence of individual, organizational, and implementation factors," Children and Youth Services Review, Elsevier, vol. 93(C), pages 301-306.
    11. Ahn, Haksoon & Keyser, Daniel & Hayward-Everson, R. Anna, 2016. "A multi-level analysis of individual and agency effects on implementation of family-centered practice in child welfare," Children and Youth Services Review, Elsevier, vol. 69(C), pages 11-18.
    12. Leathers, Sonya J. & Melka-Kaffer, Catherine & Spielfogel, Jill E. & Atkins, Marc S., 2016. "Use of evidence-based interventions in child welfare: Do attitudes matter?," Children and Youth Services Review, Elsevier, vol. 70(C), pages 375-382.

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