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E-operations: a guide to streamlining with the internet

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  • Boyer, Kenneth K.

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  • Boyer, Kenneth K., 2001. "E-operations: a guide to streamlining with the internet," Business Horizons, Elsevier, vol. 44(1), pages 47-54.
    • Handle: RePEc:eee:bushor:v:44:y:2001:i:1:p:47-54
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    References listed on IDEAS

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    1. Richard B. Chase, 1981. "The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions," Operations Research, INFORMS, vol. 29(4), pages 698-706, August.
    2. Kenneth K. Boyer, 1999. "Evolutionary Patterns of Flexible Automation and Performance: A Longitudinal Study," Management Science, INFORMS, vol. 45(6), pages 824-842, June.
    3. Gary M. Thompson, 1997. "Assigning Telephone Operators to Shifts at New Brunswick Telephone Company," Interfaces, INFORMS, vol. 27(4), pages 1-11, August.
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    Cited by:

    1. Maheshkumar P. Joshi & Ravi Kathuria & Sidhartha Das, 2019. "Corporate Entrepreneurship in the Digital Era: The Cascading Effect through Operations," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 28(1), pages 4-34, March.
    2. Myung Ko & Narcyz Roztocki, 2009. "Investigating the Impact of Firm Strategy – Click-and-Brick, Brick-and-Mortar, and Pure-Click – on Financial Performance," Working Papers 0092, College of Business, University of Texas at San Antonio.

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