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Tourism recovery strategies during major crises: The role of proactivity

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  • Raki, Amir
  • Nayer, Daud
  • Nazifi, Amin
  • Alexander, Matthew
  • Seyfi, Siamak

Abstract

•Tourism failures during a crisis can threaten consumer wellbeing.•Proactive recovery strategies can improve various dimensions of consumer wellbeing.•Proactive recovery strategies can enhance firm profitability and reduce employee attrition.

Suggested Citation

  • Raki, Amir & Nayer, Daud & Nazifi, Amin & Alexander, Matthew & Seyfi, Siamak, 2021. "Tourism recovery strategies during major crises: The role of proactivity," Annals of Tourism Research, Elsevier, vol. 90(C).
    • Handle: RePEc:eee:anture:v:90:y:2021:i:c:s0160738321000062
    DOI: 10.1016/j.annals.2021.103144
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    References listed on IDEAS

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    6. Bateman, Thomas S. & Crant, J. Michael, 1999. "Proactive behavior: Meaning, impact, recommendations," Business Horizons, Elsevier, vol. 42(3), pages 63-70.
    7. Margaret C Campbell & J Jeffrey Inman & Amna Kirmani & Linda L Price, 2020. "In Times of Trouble: A Framework for Understanding Consumers’ Responses to Threats," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 47(3), pages 311-326.
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    Cited by:

    1. Xu, Xing'an & Liu, Juan, 2024. "Promotional games in service recovery: Luck works," Annals of Tourism Research, Elsevier, vol. 105(C).
    2. Zhu, Oscar Yuheng & Dolnicar, Sara, 2022. "Can disasters improve the tourism industry? The role of normative, cognitive and relational expectations in shaping industry response to disaster-induced disruption," Annals of Tourism Research, Elsevier, vol. 93(C).
    3. Corbet, Shaen & Hou, Yang & Hu, Yang & Oxley, Les, 2022. "Did COVID-19 tourism sector supports alleviate investor fear?," Annals of Tourism Research, Elsevier, vol. 95(C).
    4. Martin Flegl & Hazael Cerón-Monroy & Igor Krejčí & Josef Jablonský, 2023. "Estimating the hospitality efficiency in Mexico using Data Envelopment Analysis," OPSEARCH, Springer;Operational Research Society of India, vol. 60(1), pages 188-216, March.
    5. Oliver Cruz-Milan & Sergio Lagunas-Puls, 2021. "Effects of COVID-19 on Variations of Taxpayers in Tourism-Reliant Regions: The Case of the Mexican Caribbean," JRFM, MDPI, vol. 14(12), pages 1-23, December.

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