IDEAS home Printed from https://ideas.repec.org/a/eee/anture/v80y2020ics0160738319300271.html
   My bibliography  Save this article

Harnessing the “wisdom of employees” from online reviews

Author

Listed:
  • Stamolampros, Panagiotis
  • Korfiatis, Nikolaos
  • Chalvatzis, Konstantinos
  • Buhalis, Dimitrios

Abstract

No abstract is available for this item.

Suggested Citation

  • Stamolampros, Panagiotis & Korfiatis, Nikolaos & Chalvatzis, Konstantinos & Buhalis, Dimitrios, 2020. "Harnessing the “wisdom of employees” from online reviews," Annals of Tourism Research, Elsevier, vol. 80(C).
    • Handle: RePEc:eee:anture:v:80:y:2020:i:c:s0160738319300271
    DOI: 10.1016/j.annals.2019.02.012
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0160738319300271
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.annals.2019.02.012?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
    2. Park, Sangwon & Nicolau, Juan L., 2017. "Effects of general and particular online hotel ratings," Annals of Tourism Research, Elsevier, vol. 62(C), pages 114-116.
    3. Margaret E. Roberts & Brandon M. Stewart & Dustin Tingley & Christopher Lucas & Jetson Leder‐Luis & Shana Kushner Gadarian & Bethany Albertson & David G. Rand, 2014. "Structural Topic Models for Open‐Ended Survey Responses," American Journal of Political Science, John Wiley & Sons, vol. 58(4), pages 1064-1082, October.
    4. Symitsi, Efthymia & Stamolampros, Panagiotis & Daskalakis, George, 2018. "Employees’ online reviews and equity prices," Economics Letters, Elsevier, vol. 162(C), pages 53-55.
    5. Pan, Frank C., 2015. "Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel," Tourism Management, Elsevier, vol. 46(C), pages 84-91.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jeet Dogra & Venkata Rohan Sharma Karri, 2020. "Assessment of Luxury Trains in India: A Case Study of Maharajas’ Express," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 6(2), pages 185-200, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. James R. Detert & Linda K. Treviño, 2010. "Speaking Up to Higher-Ups: How Supervisors and Skip-Level Leaders Influence Employee Voice," Organization Science, INFORMS, vol. 21(1), pages 249-270, February.
    2. Florian M. Artinger & Sabrina Artinger & Gerd Gigerenzer, 2019. "C. Y. A.: frequency and causes of defensive decisions in public administration," Business Research, Springer;German Academic Association for Business Research, vol. 12(1), pages 9-25, April.
    3. Sandra Wankmüller, 2023. "A comparison of approaches for imbalanced classification problems in the context of retrieving relevant documents for an analysis," Journal of Computational Social Science, Springer, vol. 6(1), pages 91-163, April.
    4. Christopher S. Tuggle & David G. Sirmon & Cameron J. Borgholthaus & Leonard Bierman & A. Erin Bass, 2022. "From Seats at the Table to Voices in the Discussion: Antecedents of Underrepresented Director Participation in Board Meetings," Journal of Management Studies, Wiley Blackwell, vol. 59(5), pages 1253-1283, July.
    5. Everett, Jeff & Shiraz Rahaman, Abu & Neu, Dean & Saxton, Gregory, 2024. "Letters to the editor, institutional experimentation, and the public accounting professional," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 99(C).
    6. Minchul Lee & Min Song, 2020. "Incorporating citation impact into analysis of research trends," Scientometrics, Springer;Akadémiai Kiadó, vol. 124(2), pages 1191-1224, August.
    7. Grajzl, Peter & Murrell, Peter, 2021. "A machine-learning history of English caselaw and legal ideas prior to the Industrial Revolution I: generating and interpreting the estimates," Journal of Institutional Economics, Cambridge University Press, vol. 17(1), pages 1-19, February.
    8. Andrew Armitage, 2012. "A Methodology of the Imagination," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 1(1), pages 1-12, April.
    9. Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
    10. Dehler-Holland, Joris & Schumacher, Kira & Fichtner, Wolf, 2021. "Topic Modeling Uncovers Shifts in Media Framing of the German Renewable Energy Act," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 2(1).
    11. Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.
    12. Marcel Fratzscher & Tobias Heidland & Lukas Menkhoff & Lucio Sarno & Maik Schmeling, 2023. "Foreign Exchange Intervention: A New Database," IMF Economic Review, Palgrave Macmillan;International Monetary Fund, vol. 71(4), pages 852-884, December.
    13. Bokyong Shin & Chaitawat Boonjubun, 2021. "Media and the Meanings of Land: A South Korean Case Study," American Journal of Economics and Sociology, Wiley Blackwell, vol. 80(2), pages 381-425, March.
    14. Emilie Hennequin, 2023. "Whistleblowing as a Career Crisis: Recovering from Retaliatory Job Loss through a Process of Bifurcation," Work, Employment & Society, British Sociological Association, vol. 37(2), pages 545-562, April.
    15. Parijat Chakrabarti & Margaret Frye, 2017. "A mixed-methods framework for analyzing text data: Integrating computational techniques with qualitative methods in demography," Demographic Research, Max Planck Institute for Demographic Research, Rostock, Germany, vol. 37(42), pages 1351-1382.
    16. Li Tang & Jennifer Kuzma & Xi Zhang & Xinyu Song & Yin Li & Hongxu Liu & Guangyuan Hu, 2023. "Synthetic biology and governance research in China: a 40-year evolution," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(9), pages 5293-5310, September.
    17. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
    18. Elad N. Sherf & Subrahmaniam Tangirala & Vijaya Venkataramani, 2019. "Why Managers Do Not Seek Voice from Employees: The Importance of Managers’ Personal Control and Long-Term Orientation," Organization Science, INFORMS, vol. 30(3), pages 447-466, May.
    19. Benjamin E. Bagozzi & Daniel Berliner & Zack W. Almquist, 2021. "When does open government shut? Predicting government responses to citizen information requests," Regulation & Governance, John Wiley & Sons, vol. 15(2), pages 280-297, April.
    20. Han, Chunjia & Yang, Mu & Piterou, Athena, 2021. "Do news media and citizens have the same agenda on COVID-19? an empirical comparison of twitter posts," Technological Forecasting and Social Change, Elsevier, vol. 169(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:anture:v:80:y:2020:i:c:s0160738319300271. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/annals-of-tourism-research/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.