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Harnessing the “wisdom of employees” from online reviews

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  • Stamolampros, Panagiotis
  • Korfiatis, Nikolaos
  • Chalvatzis, Konstantinos
  • Buhalis, Dimitrios

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  • Stamolampros, Panagiotis & Korfiatis, Nikolaos & Chalvatzis, Konstantinos & Buhalis, Dimitrios, 2020. "Harnessing the “wisdom of employees” from online reviews," Annals of Tourism Research, Elsevier, vol. 80(C).
    • Handle: RePEc:eee:anture:v:80:y:2020:i:c:s0160738319300271
    DOI: 10.1016/j.annals.2019.02.012
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    References listed on IDEAS

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    1. Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
    2. Park, Sangwon & Nicolau, Juan L., 2017. "Effects of general and particular online hotel ratings," Annals of Tourism Research, Elsevier, vol. 62(C), pages 114-116.
    3. Margaret E. Roberts & Brandon M. Stewart & Dustin Tingley & Christopher Lucas & Jetson Leder‐Luis & Shana Kushner Gadarian & Bethany Albertson & David G. Rand, 2014. "Structural Topic Models for Open‐Ended Survey Responses," American Journal of Political Science, John Wiley & Sons, vol. 58(4), pages 1064-1082, October.
    4. Symitsi, Efthymia & Stamolampros, Panagiotis & Daskalakis, George, 2018. "Employees’ online reviews and equity prices," Economics Letters, Elsevier, vol. 162(C), pages 53-55.
    5. Pan, Frank C., 2015. "Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel," Tourism Management, Elsevier, vol. 46(C), pages 84-91.
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    Cited by:

    1. Jeet Dogra & Venkata Rohan Sharma Karri, 2020. "Assessment of Luxury Trains in India: A Case Study of Maharajas’ Express," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 6(2), pages 185-200, December.

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