IDEAS home Printed from https://ideas.repec.org/a/eco/journ3/2024-05-21.html
   My bibliography  Save this article

Effective Approaches to Enhance Social Media Marketing for Philippine Small Enterprises

Author

Listed:
  • Angelo R. Santos

    (Nueva Ecija University of Science and Technology, Philippines)

  • Arjay F. Ortiz

    (Nueva Ecija University of Science and Technology, Philippines)

  • Jennifer G. Fronda

    (Nueva Ecija University of Science and Technology, Philippines)

  • Joannie A. Galano

    (Nueva Ecija University of Science and Technology, Philippines)

  • Joy N. Savellano

    (Nueva Ecija University of Science and Technology, Philippines)

Abstract

This study investigates the effectiveness of social media marketing for small businesses in San Isidro, Nueva Ecija. Using a descriptive quantitative research design, data were collected from 68 small business owners through structured questionnaires. The study evaluates how these businesses utilize social media platforms, the impact of their social media marketing efforts on business outcomes, and the challenges faced. Findings indicate that social media marketing significantly enhances brand awareness, customer engagement, and sales performance. Despite challenges such as limited financial resources and technical skills, small businesses can optimize their strategies through regular postings and interactive content. An action plan is proposed to address these challenges, including training programs, financial support, resource provision, ROI measurement tools, continuous learning, and technical support. The study highlights the potential of social media marketing to drive sustainable growth for small businesses in rural areas.

Suggested Citation

  • Angelo R. Santos & Arjay F. Ortiz & Jennifer G. Fronda & Joannie A. Galano & Joy N. Savellano, 2024. "Effective Approaches to Enhance Social Media Marketing for Philippine Small Enterprises," International Review of Management and Marketing, Econjournals, vol. 14(5), pages 205-215, September.
    • Handle: RePEc:eco:journ3:2024-05-21
    as

    Download full text from publisher

    File URL: https://www.econjournals.com/index.php/irmm/article/download/16773/8215
    Download Restriction: no
    File URL: https://www.econjournals.com/index.php/irmm/article/view/16773
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Wang, Wei & Liang, Qiaozhuan & Mahto, Raj V. & Deng, Wei & Zhang, Stephen X., 2020. "Entrepreneurial entry: The role of social media," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    2. Buzeta, Cristian & De Pelsmacker, Patrick & Dens, Nathalie, 2020. "Motivations to Use Different Social Media Types and Their Impact on Consumers' Online Brand-Related Activities (COBRAs)," Journal of Interactive Marketing, Elsevier, vol. 52(C), pages 79-98.
    3. Fernando Santini & Wagner Junior Ladeira & Diego Costa Pinto & Márcia Maurer Herter & Claudio Hoffmann Sampaio & Barry J. Babin, 2020. "Customer engagement in social media: a framework and meta-analysis," Journal of the Academy of Marketing Science, Springer, vol. 48(6), pages 1211-1228, November.
    4. Pattanapong Tiwasing, 2021. "Social media business networks and SME performance: A rural–urban comparative analysis," Growth and Change, Wiley Blackwell, vol. 52(3), pages 1892-1913, September.
    5. Ardy Wibowo & Shih-Chih Chen & Uraiporn Wiangin & Yin Ma & Athapol Ruangkanjanases, 2020. "Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience," Sustainability, MDPI, vol. 13(1), pages 1-18, December.
    6. Sheshadri Chatterjee & Ranjan Chaudhuri & Georgia Sakka & Balakrishna Grandhi & Antonino Galati & Evangelia Siachou & Demetris Vrontis, 2021. "Adoption of Social Media Marketing for Sustainable Business Growth of SMEs in Emerging Economies: The Moderating Role of Leadership Support," Sustainability, MDPI, vol. 13(21), pages 1-16, November.
    7. Čuić Tanković, Ana & Perišić Prodan, Marina & Tomljanović, Doris, 2022. "Differences between Instagram and Facebook Sponsored Posts for Small Hospitality Businesses," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2022), Hybrid Conference, Opatija, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Opatija, Croatia, 17-18 June 2022, pages 287-298, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    8. Mansour Naser Alraja & Sarfraz Fayaz Khan & Basel Khashab & Raghad Aldaas, 2020. "Does Facebook Commerce Enhance SMEs Performance? A Structural Equation Analysis of Omani SMEs," SAGE Open, , vol. 10(1), pages 21582440199, January.
    9. Zheng Shen, 2023. "Platform or Content Strategy? Exploring Engagement With Brand Posts on Different Social Media Platforms," SAGE Open, , vol. 13(4), pages 21582440231, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yossie Rossanty & Endang Sulistya Rini & Beby Karina Fawzeea Sembiring & Amlys Syahputra Silalahi, 2024. "Social Media Marketing and Consumer Brand Engagement: Elevating Luxury Perfume Brand Equity," International Review of Management and Marketing, Econjournals, vol. 14(6), pages 239-254, October.
    2. Lim, Weng Marc & Rasul, Tareq, 2022. "Customer engagement and social media: Revisiting the past to inform the future," Journal of Business Research, Elsevier, vol. 148(C), pages 325-342.
    3. Emmanuel Bruce & Zhao Shurong & Sulemana Bankuoru Egala & John Amoah & Du Ying & Huang Rui & Tai Lyu, 2022. "Social Media Usage and SME Firms’ Sustainability: An Introspective Analysis from Ghana," Sustainability, MDPI, vol. 14(15), pages 1-17, August.
    4. Sıddık Bozkurt & David Gligor & Nichole Gligor, 2022. "Investigating the impact of psychological customer engagement on customer engagement behaviors: the moderating role of customer commitment," Journal of Marketing Analytics, Palgrave Macmillan, vol. 10(4), pages 408-424, December.
    5. Kyeongmin Yum & Byungjoon Yoo, 2024. "Enhancing online reviews: exploring the impact of characteristic-based review system on customer engagement for offline sellers," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    6. Martín-Rojas, Rodrigo & Garrido-Moreno, Aurora & García-Morales, Víctor J., 2023. "Social media use, corporate entrepreneurship and organizational resilience: A recipe for SMEs success in a post-Covid scenario," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    7. Cliff R. Kikawa & Charity Kiconco & Moses Agaba & Dimas Ntirampeba & Amos Ssematimba & Billy M. Kalema, 2022. "Social Media Marketing for Small and Medium Enterprise Performance in Uganda: A Structural Equation Model," Sustainability, MDPI, vol. 14(21), pages 1-20, November.
    8. Hongni Zhang & Xiangyi Xu, 2023. "Innovative Technology Method Based on Evolutionary Game Model of Enterprise Sustainable Development and CNN–GRU," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
    9. Muhammad Yaseen & Waseem Sajjad & Supawan Visetnoi & Siti Amanah & Shahab E. Saqib, 2024. "Entrepreneurial Orientation and SMEs Efficiency With Government Financial and Non-Financial Incentives as Moderators," SAGE Open, , vol. 14(3), pages 21582440241, September.
    10. Todd Pezzuti & James M. Leonhardt, 2023. "What’s not to like? Negations in brand messages increase consumer engagement," Journal of the Academy of Marketing Science, Springer, vol. 51(3), pages 675-694, May.
    11. Jinjiang Cai & Jingjing Wu & Hongjie Zhang & Yifei Cai, 2023. "Research on the Influence Mechanism of Fashion Brands’ Crossover Alliance on Consumers’ Online Brand Engagement: The Mediating Effect of Hedonic Perception and Novelty Perception," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
    12. Azad Moghddam, Hamed & Carlson, Jamie & Wyllie, Jessica & Mahmudur Rahman, Syed, 2024. "Scroll, Stop, Shop: Decoding impulsive buying in social commerce," Journal of Business Research, Elsevier, vol. 182(C).
    13. Zheng Shen, 2024. "Shall brands create their own virtual influencers? A comprehensive study of 33 virtual influencers on Instagram," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    14. Kulikovskaja, Viktorija & Hubert, Marco & Grunert, Klaus G. & Zhao, Hong, 2023. "Driving marketing outcomes through social media-based customer engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    15. Vasu Unnava & Ashwin Aravindakshan, 2021. "How does consumer engagement evolve when brands post across multiple social media?," Journal of the Academy of Marketing Science, Springer, vol. 49(5), pages 864-881, September.
    16. Jing Han & Wenjing Zhang & Jiutian Wang & Songmei Li, 2024. "A Double-Layer Coupled Network Model of Network Density Effects on Multi-Stage Innovation Efficiency Dynamics: Agent-Based Modeling Methods," Mathematics, MDPI, vol. 12(2), pages 1-25, January.
    17. Sreejesh, S. & Ghosh, Tathagata & Dwivedi, Yogesh K., 2021. "Moving beyond the content: The role of contextual cues in the effectiveness of gamification of advertising," Journal of Business Research, Elsevier, vol. 132(C), pages 88-101.
    18. Daphnée Manningham & Hugo Asselin & Benoit Bourguignon, 2024. "Be Direct! Restaurant Social Media Posts to Drive Customer Engagement in Times of Crisis and Beyond," Tourism and Hospitality, MDPI, vol. 5(2), pages 1-10, April.
    19. Kathy-Ann Fletcher & Ayantunji Gbadamosi, 2024. "Examining social media live stream’s influence on the consumer decision-making: a thematic analysis," Electronic Commerce Research, Springer, vol. 24(3), pages 2175-2205, September.
    20. Demetris Vrontis & Ranjan Chaudhuri & Sheshadri Chatterjee, 2022. "Adoption of Digital Technologies by SMEs for Sustainability and Value Creation: Moderating Role of Entrepreneurial Orientation," Sustainability, MDPI, vol. 14(13), pages 1-19, June.

    More about this item

    Keywords

    Brand Awareness; Customer Engagement; Interactive Content; SDG 8; Small Businesses; Social Media Marketing;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
    • I1 - Health, Education, and Welfare - - Health
    • I2 - Health, Education, and Welfare - - Education

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eco:journ3:2024-05-21. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ilhan Ozturk (email available below). General contact details of provider: http://www.econjournals.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.