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Social Media Marketing and Consumer Brand Engagement: Elevating Luxury Perfume Brand Equity

Author

Listed:
  • Yossie Rossanty

    (Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia)

  • Endang Sulistya Rini

    (Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia)

  • Beby Karina Fawzeea Sembiring

    (Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia)

  • Amlys Syahputra Silalahi

    (Doctoral Program in Management Science, Faculty of Economics and Business, Universitas Sumatera Utara, Medan, North Sumatera, Indonesia)

Abstract

The current research explores how consumer brand engagement (CBE) serves as a mediator between social media marketing (SMM) and consumer- based brand equity (CBBE) within the context of luxury perfume brands. Using a quantitative approach, data was collected from 322 participants who possess substantial knowledge of luxury perfume brands and are actively involved on social media platforms. The study employed partial least squares structural equation modeling (PLS-SEM) to analyze the relationships among SMM, CBE, and CBBE constructs. Through thorough analysis, the study establishes significant positive correlations between CBE and CBBE, identifying cognition, emotion, and behavior as pivotal dimensions of CBE that contribute to the formation of CBBE. Furthermore, the research confirms the impact of various SMM dimensions—including entertainment, interaction, personalization, trendiness, and word of mouth—on CBBE components such as brand loyalty, perceived quality, and brand awareness/ associations. Additionally, it validates a direct link from SMM to CBE, where compelling content enhances consumer engagement. The study also verifies a sequential relationship from SMM to CBE and subsequently to CBBE. Theoretical and practical implications are discussed, emphasizing the importance of comprehending and leveraging consumer engagement and SMM dynamics to bolster brand equity in the luxury perfume sector. The study identifies limitations and suggests future research directions to guide further investigation into these relationships.

Suggested Citation

  • Yossie Rossanty & Endang Sulistya Rini & Beby Karina Fawzeea Sembiring & Amlys Syahputra Silalahi, 2024. "Social Media Marketing and Consumer Brand Engagement: Elevating Luxury Perfume Brand Equity," International Review of Management and Marketing, Econjournals, vol. 14(6), pages 239-254, October.
    • Handle: RePEc:eco:journ3:2024-06-25
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    References listed on IDEAS

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    More about this item

    Keywords

    Social Media Marketing; Consumer Brand Engagement; Consumer-Based Brand Equity; Perfume Brand;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis

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