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Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective

Author

Listed:
  • Khor Wei Min

    (School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia,)

  • Abdo Ali Homaid

    (School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia)

  • Mohd Sobri Minai

    (School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia,)

  • Ali Yusob Md Zain

    (School of Business Management, College of Business, Universiti Utara Malaysia, Kedah, Malaysia.)

Abstract

The total quality management (TQM) practices in most of the organizations have proven to be the key strategic approach to ensure the peak performance of the firms. In the microfinance institutional (MFIs) contexts, the contribution of TQM is undeniably importance. From a study that has been conducted in Yemen, 125 usable questionnaires were collected using a self-administered technique and analyzed from the branch managers of the MFIs operating in this country. It was done in 2014 at the early stage of the political crisis in the country where most financial institutions were not functioning at the optimum level. The analysis used the partial least squares approach, evaluating the research framework, the measurement model and the structural model. The results show that TQM has a significant effect on the MFIs performance and supports the resource-based view theory, the underlying theory for the research that views the organizational resources as a source of sustainable competitive advantage. The findings provide useful insights into the practices and the contribution of the TQM to the MFIs and could be the benchmark for the practices in the middle-east countries.

Suggested Citation

  • Khor Wei Min & Abdo Ali Homaid & Mohd Sobri Minai & Ali Yusob Md Zain, 2016. "Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 1005-1012.
    • Handle: RePEc:eco:journ3:2016-04-47
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    References listed on IDEAS

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    1. Conca, Francisco Jose & Llopis, Juan & Tari, Juan Jose, 2004. "Development of a measure to assess quality management in certified firms," European Journal of Operational Research, Elsevier, vol. 156(3), pages 683-697, August.
    2. Salaheldin Ismail Salaheldin, 2009. "Critical success factors for TQM implementation and their impact on performance of SMEs," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 58(3), pages 215-237, March.
    3. Khor Wei Min & Abdo Ali Homaid & Mohd Sobri Minai & Ali Yusob Md Zain, 2016. "Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 1005-1012.
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    1. Khor Wei Min & Abdo Ali Homaid & Mohd Sobri Minai & Ali Yusob Md Zain, 2016. "Total Quality Management Practices and Microfinance Institutions Performance in Yemen: The Resource Based View Theory Perspective," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 1005-1012.

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    More about this item

    Keywords

    Total Quality Management; Microfinance Institutions Performance; Resource Based View Theory;
    All these keywords.

    JEL classification:

    • L5 - Industrial Organization - - Regulation and Industrial Policy
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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