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The Digital Strategy – Management Operative Tool of the National Agency of Fiscal Administration in Romania

Author

Listed:
  • Monica Laura ZLATI

    (Stefan cel Mare University of Suceava, Romania)

  • Cristian MIRICA

    (Dunarea de Jos University of Galati, Romania)

  • Angela Eliza MICU

    (Ovidius University of Constanta, Romania)

  • Valentin Marian ANTOHI

    (Dunarea de Jos University of Galati, Romania)

Abstract

In the present socio-economic context, governed by the pandemic and the economic crisis, there is a noticeable shift of trend in the institutional communication mode within the public administration and the National Agency of Fiscal Administration in Romania (NAFA), from the usual communication channels to the digital communication. This phenomenon is intensified by the preoccupation towards establishing digital communication with taxpayers and with national and international institutions in order to reach short and long-term management goals. We intend to analyse the efficiency of the strategic actions towards digitalisation through a structured survey applied to a number of 300 economic agents in order to identify both the improvement of the relation between the agency and the taxpayers, as well as the improvement of resource and time management. The methods employed are empirical to the specialised literature and analytical methods based on examining the data obtained in the survey and modelling it in an efficiency model. The result of the research will be useful to the decision-makers within the NAFA who will then be able to use it in identifying any systemic vulnerabilities and in addressing these through consistent adjustment of the strategy.

Suggested Citation

  • Monica Laura ZLATI & Cristian MIRICA & Angela Eliza MICU & Valentin Marian ANTOHI, 2021. "The Digital Strategy – Management Operative Tool of the National Agency of Fiscal Administration in Romania," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 39-45.
    • Handle: RePEc:ddj:fseeai:y:2021:i:2:p:39-45
    DOI: 10.35219/eai15840409190
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    References listed on IDEAS

    as
    1. Riedl, René & Benlian, Alexander & Hess, Thomas & Stelzer, Dirk & Sikora, Hermann, 2017. "On the Relationship Between Information Management and Digitalization," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 89963, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. René Riedl & Alexander Benlian & Thomas Hess & Dirk Stelzer & Hermann Sikora, 2017. "On the Relationship Between Information Management and Digitalization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(6), pages 475-482, December.
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