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Improving Erp Software Selection Process By Integrating Qfd With Ahp Approach

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  • Hasan AL JAFA

    (University of Debrecen, Hungary)

Abstract

Many organizations have realized the importance of establishing a reliable connection with their customers to identify their requirements, identify IT failures, answer customer queries, and provide real-time customer support in technical issues. CRM software vendors have provided various solution packages to meet companies' requirements and needs, but choosing the best one requires a full understanding of the elements involved and considering them in the decision-making process. Many decision-making approaches have been introduced to solve complicated selection problems; each method used has advantages and disadvantages. This article presents an integrated model of one of the most efficient decision-making methods, the AHP "Analytic Hierarchy Process" combined with the QFD tool. AHP has a consistency tool to measure the reliability of decisions but does not consider stakeholders’ needs. In contrast, QFD does, and it provides a full overview of the technical parameters and areas for possible improvements. The integration of these two methods will eliminate the disadvantages of using each alone and create a reliable model to help in complex decisions that may define a new enterprise's success or failure.

Suggested Citation

  • Hasan AL JAFA, 2020. "Improving Erp Software Selection Process By Integrating Qfd With Ahp Approach," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 16, pages 157-167, December.
    • Handle: RePEc:cmj:networ:y:2020:i:16:p:157-167
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    References listed on IDEAS

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    Cited by:

    1. Eylem Acar & Gulcan Karpuz Enucuk, 2022. "Using The Analytic Hierarchy Process For Store Manager Selection: A Real Case Study," EKOIST Journal of Econometrics and Statistics, Istanbul University, Faculty of Economics, vol. 0(36), pages 63-76, June.

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