Customer segmentation and ex ante fairness: A queueing perspective
Author
Abstract
Suggested Citation
DOI: 10.1111/poms.14033
Download full text from publisher
References listed on IDEAS
- Botond Kőszegi & Matthew Rabin, 2006.
"A Model of Reference-Dependent Preferences,"
The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 121(4), pages 1133-1165.
- Botond Koszegi & Matthew Rabin, 2004. "A Model of Reference-Dependent Preferences," Method and Hist of Econ Thought 0407001, University Library of Munich, Germany.
- Koszegi, Botond & Rabin, Matthew, 2004. "A Model of Reference-Dependent Preferences," Department of Economics, Working Paper Series qt0w82b6nm, Department of Economics, Institute for Business and Economic Research, UC Berkeley.
- Botond Koszegi & Matthew Rabin, 2005. "A Model of Reference-Dependent Preferences," Levine's Bibliography 784828000000000341, UCLA Department of Economics.
- Ernst Fehr & Klaus M. Schmidt, 1999.
"A Theory of Fairness, Competition, and Cooperation,"
The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 114(3), pages 817-868.
- Fehr, Ernst & Schmidt, Klaus M., . "A theory of fairness, competition, and cooperation," Chapters in Economics,, University of Munich, Department of Economics.
- Ernst Fehr & Klaus M. Schmidt, "undated". "A Theory of Fairness, Competition and Cooperation," IEW - Working Papers 004, Institute for Empirical Research in Economics - University of Zurich.
- Fehr, Ernst & Schmidt, Klaus M., 1999. "A theory of fairness, competition, and cooperation," Munich Reprints in Economics 20650, University of Munich, Department of Economics.
- Fehr, Ernst & Schmidt, Klaus M., 1998. "A Theory of Fairness, Competition and Cooperation," CEPR Discussion Papers 1812, C.E.P.R. Discussion Papers.
- Maxime C. Cohen & Adam N. Elmachtoub & Xiao Lei, 2022. "Price Discrimination with Fairness Constraints," Management Science, INFORMS, vol. 68(12), pages 8536-8552, December.
- Ingvild Almås & Alexander W. Cappelen & Bertil Tungodden, 2020.
"Cutthroat Capitalism versus Cuddly Socialism: Are Americans More Meritocratic and Efficiency-Seeking than Scandinavians?,"
Journal of Political Economy, University of Chicago Press, vol. 128(5), pages 1753-1788.
- Ingvild Almås & Alexander W. Cappelen & Bertil Tungodden, 2016. "Cutthroat Capitalism versus Cuddly Socialism: Are Americans more Meritocratic and Efficiency-Seeking than Scandinavians?," CESifo Working Paper Series 6278, CESifo.
- Ingvild Almås & Alexander Cappelen & Bertil Tungodden, 2017. "Cutthroat capitalism versus cuddly socialism: Are Americans more meritocratic and efficiency-seeking than Scandinavians?," Working Papers 2017-003, Human Capital and Economic Opportunity Working Group.
- Almas, Ingvild & W. Cappelen, Alexander & Tungodden, Bertil, 2019. "Cutthroat capitalism versus cuddly socialism: Are Americans more meritocratic and efficiency-seeking than Scandinavians," Discussion Paper Series in Economics 4/2019, Norwegian School of Economics, Department of Economics, revised 27 Feb 2019.
- Johannes Abeler & Armin Falk & Lorenz Goette & David Huffman, 2011.
"Reference Points and Effort Provision,"
American Economic Review, American Economic Association, vol. 101(2), pages 470-492, April.
- Johannes Abeler & Armin Falk & Lorenz Götte & David Huffman, 2009. "Reference Points and Effort Provision," CESifo Working Paper Series 2585, CESifo.
- Falk, Armin & Goette, Lorenz & Huffman, David & Abeler, Johannes, 2009. "Reference Points and Effort Provision," CEPR Discussion Papers 7221, C.E.P.R. Discussion Papers.
- Abeler, Johannes & Falk, Armin & Götte, Lorenz & Huffman, David, 2011. "Reference Points and Effort Provision," Discussion Paper Series of SFB/TR 15 Governance and the Efficiency of Economic Systems 358, Free University of Berlin, Humboldt University of Berlin, University of Bonn, University of Mannheim, University of Munich.
- Abeler, Johannes & Falk, Armin & Götte, Lorenz & Huffman, David B., 2009. "Reference Points and Effort Provision," IZA Discussion Papers 3939, Institute of Labor Economics (IZA).
- Johannes Abeler & Armin Falk & Lorenz Goette & David Huffman, 2009. "Reference Points and Effort Provision," Discussion Papers 2009-02, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.
- Jianfu Wang & Opher Baron & Alan Scheller-Wolf, 2015. "M/M/c Queue with Two Priority Classes," Operations Research, INFORMS, vol. 63(3), pages 733-749, June.
- Lindsley G. Boiney, 1995. "When Efficient Is Insufficient: Fairness in Decisions Affecting a Group," Management Science, INFORMS, vol. 41(9), pages 1523-1537, September.
- Kahneman, Daniel & Knetsch, Jack L & Thaler, Richard H, 1986. "Fairness and the Assumptions of Economics," The Journal of Business, University of Chicago Press, vol. 59(4), pages 285-300, October.
- Daniel Kahneman & Amos Tversky, 2013.
"Prospect Theory: An Analysis of Decision Under Risk,"
World Scientific Book Chapters, in: Leonard C MacLean & William T Ziemba (ed.), HANDBOOK OF THE FUNDAMENTALS OF FINANCIAL DECISION MAKING Part I, chapter 6, pages 99-127,
World Scientific Publishing Co. Pte. Ltd..
- Kahneman, Daniel & Tversky, Amos, 1979. "Prospect Theory: An Analysis of Decision under Risk," Econometrica, Econometric Society, vol. 47(2), pages 263-291, March.
- Amos Tversky & Daniel Kahneman, 1979. "Prospect Theory: An Analysis of Decision under Risk," Levine's Working Paper Archive 7656, David K. Levine.
- Alexander W. Cappelen & Astri Drange Hole & Erik Ø Sørensen & Bertil Tungodden, 2007.
"The Pluralism of Fairness Ideals: An Experimental Approach,"
American Economic Review, American Economic Association, vol. 97(3), pages 818-827, June.
- Alexander W. Cappelen & Astri D. Hole & Erik Ø. Sørensen & Bertil Tungodden, 2005. "The Pluralism of Fairness Ideals: An Experimental Approach," CESifo Working Paper Series 1611, CESifo.
- Philipp Afèche & Opher Baron & Joseph Milner & Ricky Roet-Green, 2019. "Pricing and Prioritizing Time-Sensitive Customers with Heterogeneous Demand Rates," Operations Research, INFORMS, vol. 67(4), pages 1184-1208, July.
- Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & White, Christopher, 2012. "Priority queues: Where social justice and equity collide," Tourism Management, Elsevier, vol. 33(4), pages 875-884.
- Luyi Yang & Laurens Debo & Varun Gupta, 2017. "Trading Time in a Congested Environment," Management Science, INFORMS, vol. 63(7), pages 2377-2395, July.
- Bin Miao & Songfa Zhong, 2018. "Probabilistic social preference: how Machina’s Mom randomizes her choice," Economic Theory, Springer;Society for the Advancement of Economic Theory (SAET), vol. 65(1), pages 1-24, January.
- Ziv Carmon & J. George Shanthikumar & Tali F. Carmon, 1995. "A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers' Perceptions of Waiting and Service," Management Science, INFORMS, vol. 41(11), pages 1806-1815, November.
- Michal Krawczyk & Fabrice Le Lec, 2010.
"‘Give me a chance!’ An experiment in social decision under risk,"
Experimental Economics, Springer;Economic Science Association, vol. 13(4), pages 500-511, December.
- F. Lelec & M. Krawczyk, 2010. "Give me a chance ! An experiment in social decision under risk," Post-Print hal-00675500, HAL.
- Jesper Breinbjerg & Alexander Sebald & Lars Peter Østerdal, 2016.
"Strategic behavior and social outcomes in a bottleneck queue: experimental evidence,"
Review of Economic Design, Springer;Society for Economic Design, vol. 20(3), pages 207-236, September.
- Breinbjerg, Jesper & Sebald, Alexander & Østerdal, Lars Peter, 2014. "Strategic Behavior and Social Outcomes in a Bottleneck Queue: Experimental Evidence," Discussion Papers on Economics 12/2014, University of Southern Denmark, Department of Economics.
- Richard C. Larson, 1987. "OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing," Operations Research, INFORMS, vol. 35(6), pages 895-905, December.
- Chenguang (Allen) Wu & Chen Jin & Senthil Veeraraghavan, 2023. "Designing professional services: Pricing and prioritization," Production and Operations Management, Production and Operations Management Society, vol. 32(8), pages 2578-2595, August.
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
- Krista J. Li & Sanjay Jain, 2016. "Behavior-Based Pricing: An Analysis of the Impact of Peer-Induced Fairness," Management Science, INFORMS, vol. 62(9), pages 2705-2721, September.
- Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
- Hongyan Shi & Yunchuan Liu & Nicholas C. Petruzzi, 2013. "Consumer Heterogeneity, Product Quality, and Distribution Channels," Management Science, INFORMS, vol. 59(5), pages 1162-1176, May.
- Xin Geng & Woonghee Tim Huh & Mahesh Nagarajan, 2015. "Fairness Among Servers When Capacity Decisions Are Endogenous," Production and Operations Management, Production and Operations Management Society, vol. 24(6), pages 961-974, June.
- Hang Ren & Tingliang Huang & Kenan Arifoglu, 2018. "Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning," Production and Operations Management, Production and Operations Management Society, vol. 27(6), pages 1038-1051, June.
- Masha Shunko & Julie Niederhoff & Yaroslav Rosokha, 2018. "Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time," Management Science, INFORMS, vol. 64(1), pages 453-473, January.
- Axel Ockenfels & Gary E. Bolton, 2000. "ERC: A Theory of Equity, Reciprocity, and Competition," American Economic Review, American Economic Association, vol. 90(1), pages 166-193, March.
- Rabin, Matthew, 1993.
"Incorporating Fairness into Game Theory and Economics,"
American Economic Review, American Economic Association, vol. 83(5), pages 1281-1302, December.
- Matthew Rabin., 1992. "Incorporating Fairness into Game Theory and Economics," Economics Working Papers 92-199, University of California at Berkeley.
- M. Rabin, 2001. "Incorporating Fairness into Game Theory and Economics," Levine's Working Paper Archive 511, David K. Levine.
- Tony Haitao Cui & Jagmohan S. Raju & Z. John Zhang, 2007. "Fairness and Channel Coordination," Management Science, INFORMS, vol. 53(8), pages 1303-1314, August.
- Philipp Afèche & J. Michael Pavlin, 2016. "Optimal Price/Lead-Time Menus for Queues with Customer Choice: Segmentation, Pooling, and Strategic Delay," Management Science, INFORMS, vol. 62(8), pages 2412-2436, August.
- Xiaole Wu & Julie A. Niederhoff, 2014. "Fairness in Selling to the Newsvendor," Production and Operations Management, Production and Operations Management Society, vol. 23(11), pages 2002-2022, November.
- J. Michelle Brock & Andreas Lange & Erkut Y. Ozbay, 2013. "Dictating the Risk: Experimental Evidence on Giving in Risky Environments," American Economic Review, American Economic Association, vol. 103(1), pages 415-437, February.
- Jingqi Wang & Yong-Pin Zhou, 2018. "Impact of Queue Configuration on Service Time: Evidence from a Supermarket," Management Science, INFORMS, vol. 64(7), pages 3055-3075, July.
- David Rea & Craig Froehle & Suzanne Masterson & Brian Stettler & Gregory Fermann & Arthur Pancioli, 2021. "Unequal but Fair: Incorporating Distributive Justice in Operational Allocation Models," Production and Operations Management, Production and Operations Management Society, vol. 30(7), pages 2304-2320, July.
- Liyin Jin & Yanqun He & Ying Zhang, 2014. "How Power States Influence Consumers' Perceptions of Price Unfairness," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(5), pages 818-833.
- Laurens G. Debo & Christine Parlour & Uday Rajan, 2012. "Signaling Quality via Queues," Management Science, INFORMS, vol. 58(5), pages 876-891, May.
- Itai Gurvich & Martin A. Lariviere & Can Ozkan, 2019. "Coverage, Coarseness, and Classification: Determinants of Social Efficiency in Priority Queues," Management Science, INFORMS, vol. 65(3), pages 1061-1075, March.
- James Konow, 2000. "Fair Shares: Accountability and Cognitive Dissonance in Allocation Decisions," American Economic Review, American Economic Association, vol. 90(4), pages 1072-1091, September.
- Costis Maglaras & John Yao & Assaf Zeevi, 2018. "Optimal Price and Delay Differentiation in Large-Scale Queueing Systems," Management Science, INFORMS, vol. 64(5), pages 2427-2444, May.
- Robert J. Batt & Christian Terwiesch, 2015. "Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department," Management Science, INFORMS, vol. 61(1), pages 39-59, January.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Breitmoser, Yves & Vorjohann, Pauline, 2018. "Welfare-Based Altruism," Rationality and Competition Discussion Paper Series 89, CRC TRR 190 Rationality and Competition.
- Nickolas Gagnon & Riccardo D. Saulle & Henrik W. Zaunbrecher, 2021.
"Decreasing Incomes Increase Selfishness,"
Papers
2107.02888, arXiv.org.
- Gagnon, Nickolas & Saulle, Riccardo D. & Zaunbrecher, Henrik W., 2021. "Decreasing Incomes Increase Selfishness," FEEM Working Papers 317127, Fondazione Eni Enrico Mattei (FEEM).
- Nickolas Gagnon & Henrik W. Zaunbrecher, 2021. "Decreasing Incomes Increase Selfishness," "Marco Fanno" Working Papers 0274, Dipartimento di Scienze Economiche "Marco Fanno".
- Nickolas Gagnon & Riccardo D. Saulle & Henrik W. Zaunbrecher, 2021. "Decreasing Incomes Increase Selfishness," Working Papers 2021.33, Fondazione Eni Enrico Mattei.
- Liu, Jian & Chen, Jian & Bo, Rui & Meng, Fanlin & Xu, Yong & Li, Peng, 2023. "Increases or discounts: Price strategies based on customers’ patience times," European Journal of Operational Research, Elsevier, vol. 305(2), pages 722-737.
- Gill, David & Stone, Rebecca, 2015.
"Desert and inequity aversion in teams,"
Journal of Public Economics, Elsevier, vol. 123(C), pages 42-54.
- David Gill & Rebecca Stone, 2011. "Desert and Inequity Aversion in Teams," Economics Series Working Papers 563, University of Oxford, Department of Economics.
- Gill, David & Stone, Rebecca, 2014. "Desert and Inequity Aversion in Teams," IZA Discussion Papers 8444, Institute of Labor Economics (IZA).
- David, Gill & Rebecca, Stone, 2012. "Desert and inequity aversion in teams," MPRA Paper 36864, University Library of Munich, Germany.
- Gill, David & Stone, Rebecca, 2010.
"Fairness and desert in tournaments,"
Games and Economic Behavior, Elsevier, vol. 69(2), pages 346-364, July.
- David Gill & Rebecca Stone, 2006. "Fairness and Desert in Tournaments," Economics Series Working Papers 279, University of Oxford, Department of Economics.
- Gill, David & Stone, Rebecca, 2010. "Fairness and Desert in Tournaments," MPRA Paper 21322, University Library of Munich, Germany.
- Benistant, Julien & Suchon, Rémi, 2021.
"It does (not) get better: Reference income violation and altruism,"
Journal of Economic Psychology, Elsevier, vol. 85(C).
- Julien Benistant & Rémi Suchon, 2021. "It does (not) get better: Reference income violation and altruism," Post-Print hal-04296116, HAL.
- Jacobs Martin, 2016. "Accounting for Changing Tastes: Approaches to Explaining Unstable Individual Preferences," Review of Economics, De Gruyter, vol. 67(2), pages 121-183, August.
- Julien Benistant & Remi Suchon, 2020. "It Does (not) Get Better: Expected Income Violation and Altruism," Working Papers ECARES 2020-35, ULB -- Universite Libre de Bruxelles.
- Wei, Lin & Chen, Menghan & Du, Shaofu & Zhang, Baofeng, 2022. "By-state fairness in selling to the newsvendor," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 159(C).
- Gill, David & Stone, Rebecca, 2009. "Fairness and desert in tournaments," Discussion Paper Series In Economics And Econometrics 903, Economics Division, School of Social Sciences, University of Southampton.
- Elena Cettolin & Arno Riedl & Giang Tran, 2017.
"Giving in the face of risk,"
Journal of Risk and Uncertainty, Springer, vol. 55(2), pages 95-118, December.
- Cettolin, Elena & Riedl, Arno & Tran, Thu Giang, 2016. "Giving in the Face of Risk," Research Memorandum 035, Maastricht University, Graduate School of Business and Economics (GSBE).
- Cettolin, Elena & Riedl, Arno & Tran, Giang, 2017. "Giving in the face of risk," Other publications TiSEM 0ed4d209-f852-440c-a012-a, Tilburg University, School of Economics and Management.
- Elena Cettolin & Arno Riedl & Giang Tran, 2016. "Giving in the Face of Risk," CESifo Working Paper Series 6187, CESifo.
- Riccardo Ghidoni & Matteo Ploner, 2021. "When do the expectations of others matter? Experimental evidence on distributional justice and guilt aversion," Theory and Decision, Springer, vol. 91(2), pages 189-234, September.
- Cappelen, Alexander W. & de Haan, Thomas & Tungodden, Bertil, 2024.
"Fairness and limited information: Are people Bayesian meritocrats?,"
Journal of Public Economics, Elsevier, vol. 233(C).
- Cappelen, Alexander & Haan, Thomas de & Tungodden, Bertil, 2022. "Fairness and limited information: Are people Bayesian meritocrats?," Discussion Paper Series in Economics 7/2022, Norwegian School of Economics, Department of Economics.
- Dorian Jullien, 2016. "Under Uncertainty, Over Time and Regarding Other People: Rationality in 3D," GREDEG Working Papers 2016-20, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), Université Côte d'Azur, France.
- Emin Karagözoğlu & Elif Tosun, 2022. "Endogenous Game Choice and Giving Behavior in Distribution Games," Games, MDPI, vol. 13(6), pages 1-32, November.
- Hernán Bejarano & Joris Gillet & Ismael Rodriguez‐Lara, 2018. "Do Negative Random Shocks Affect Trust and Trustworthiness?," Southern Economic Journal, John Wiley & Sons, vol. 85(2), pages 563-579, October.
- Daniel Müller & Sander Renes, 2021.
"Fairness views and political preferences: evidence from a large and heterogeneous sample,"
Social Choice and Welfare, Springer;The Society for Social Choice and Welfare, vol. 56(4), pages 679-711, May.
- Müller, Daniel & Renes, Sander, 2020. "Fairness views and political preferences: evidence from a large and heterogeneous sample," Munich Reprints in Economics 84715, University of Munich, Department of Economics.
- Sean Fahle & Santiago I. Sautua, 2021. "How do risk attitudes affect pro-social behavior? Theory and experiment," Theory and Decision, Springer, vol. 91(1), pages 101-122, July.
- Grimalday, Gianluca & Karz, Anirban & Proto, Eugenio, 2012.
"Everyone Wants a Chance: Initial Positions and Fairness in Ultimatum Games,"
CAGE Online Working Paper Series
93, Competitive Advantage in the Global Economy (CAGE).
- Grimalda, Gianluca & Kar, Anirban & Proto, Eugenio, 2012. "Everyone Wants a Chance : Initial Positions and Fairness in Ultimatum Games," The Warwick Economics Research Paper Series (TWERPS) 989, University of Warwick, Department of Economics.
- Grimalda, Gianluca & Kar, Anirban & Proto, Eugenio, 2012. "Everyone Wants a Chance : Initial Positions and Fairness in Ultimatum Games," Economic Research Papers 270638, University of Warwick - Department of Economics.
- Gianluca Grimalda & Anirban Kar & Eugenio Proto, 2012. "Everyone Wants a Chance: Initial Positions and Fairness in Ultimatum Games," Working Papers 2012/21, Economics Department, Universitat Jaume I, Castellón (Spain).
- Chen, Daniel L., 2016.
"Tastes for Desert and Placation: A Reference Point-Dependent Model of Social Preferences,"
IAST Working Papers
16-60, Institute for Advanced Study in Toulouse (IAST).
- Chen, Daniel L., 2016. "Tastes for Desert and Placation: A Reference Point-Dependent Model of Social Preferences," TSE Working Papers 16-725, Toulouse School of Economics (TSE).
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:popmgt:v:32:y:2023:i:10:p:3246-3265. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1937-5956 .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.