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How Can Supply Management Really Improve Performance? A Knowledge-Based Model of Alignment Capabilities

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  • Robert B. Handfield
  • Paul D. Cousins
  • Benn Lawson
  • Kenneth J. Petersen

Abstract

type="main" xml:id="jscm12066-abs-0001"> Prior research has underscored the importance of internal and external supply chain integration, but the growing role of the supply management organization in developing this capability is not well specified. In this research, we explore the concept of supply management alignment, defined as the behavioral characteristics and process requirements for understanding and explicitly outlining internal stakeholder needs, and linking these to supplier performance agreements. Using the lens of dynamic capabilities, we propose a theoretical model for creating supply management alignment. This model presents the synergistic effects derived through strong internal lines of communication combined with external supply relationships based on defined metrics and processes. The underlying set of requirements to achieve supply management alignment is proposed and tested in this model, thereby enhancing our understanding of the processes and behaviors required for integration of internal stakeholder needs with external suppliers, which can lead to improved performance. We explore the complementary effects of supply management alignment on network agility and supplier performance improvements. Data from 151 UK manufacturing firms are used to test the model. The results provide a unifying framework tying together many of the prescriptive elements of strategic sourcing into a more coherent theoretical model and establish the basis for future studies of supply management alignment capabilities.

Suggested Citation

  • Robert B. Handfield & Paul D. Cousins & Benn Lawson & Kenneth J. Petersen, 2015. "How Can Supply Management Really Improve Performance? A Knowledge-Based Model of Alignment Capabilities," Journal of Supply Chain Management, Institute for Supply Management, vol. 51(3), pages 3-17, July.
    • Handle: RePEc:bla:jscmgt:v:51:y:2015:i:3:p:3-17
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    File URL: http://hdl.handle.net/10.1111/jscm.2015.51.issue-3
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    Cited by:

    1. Sara S. A. Abdalla & Koichi Nakagawa, 2022. "Entrepreneurial Leadership, Supply Chain Innovation, and Adaptability: A Cross-national Investigation," SN Operations Research Forum, Springer, vol. 3(1), pages 1-21, March.
    2. Benton, W.C. & Prahinski, Carol & Fan, Ying, 2020. "The influence of supplier development programs on supplier performance," International Journal of Production Economics, Elsevier, vol. 230(C).
    3. Siems, Erik & Land, Anna & Seuring, Stefan, 2021. "Dynamic capabilities in sustainable supply chain management: An inter-temporal comparison of the food and automotive industries," International Journal of Production Economics, Elsevier, vol. 236(C).
    4. Francisco Brahm & Jorge Tarzijan, 2016. "Relational Contracts and Collaboration in the Supply Chain: Impact of Expected Future Business Volume on the Make-or-Buy Decision," Journal of Supply Chain Management, Institute for Supply Management, vol. 52(3), pages 48-67, July.
    5. Wieland, Andreas & Bals, Lydia & Mol, Michael J. & Handfield, Robert B., 2020. "Overcoming blind spots in global sourcing research: Exploiting the cross-sections between supply chain management and international business," Journal of International Management, Elsevier, vol. 26(1).
    6. Morgan, Tyler R. & Roath, Anthony S. & Glenn Richey, Robert, 2023. "How risk, transparency, and knowledge influence the adaptability and flexibility dimensions of the responsiveness view," Journal of Business Research, Elsevier, vol. 158(C).
    7. Surucu-Balci, Ebru & Iris, Çağatay & Balci, Gökcay, 2024. "Digital information in maritime supply chains with blockchain and cloud platforms: Supply chain capabilities, barriers, and research opportunities," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    8. Tsai Chi Kuo & Yile Lee, 2019. "Using Pareto Optimization to Support Supply Chain Network Design within Environmental Footprint Impact Assessment," Sustainability, MDPI, vol. 11(2), pages 1-13, January.
    9. Mujahid Ghouri, Arsalan & Mani, Venkatesh & Jiao, Zhilun & Venkatesh, V.G. & Shi, Yangyan & Kamble, Sachin S., 2021. "An empirical study of real-time information-receiving using industry 4.0 technologies in downstream operations," Technological Forecasting and Social Change, Elsevier, vol. 165(C).
    10. Chen, Kuan-Yang & Huan, Tzung-Cheng, 2022. "Explore how SME family businesses of travel service industry use market knowledge for product innovation," Journal of Business Research, Elsevier, vol. 151(C), pages 519-530.
    11. Jajja, Muhammad Shakeel Sadiq & Chatha, Kamran Ali & Farooq, Sami, 2018. "Impact of supply chain risk on agility performance: Mediating role of supply chain integration," International Journal of Production Economics, Elsevier, vol. 205(C), pages 118-138.
    12. Abdelkader Daghfous & Taisier Zoubi, 2017. "An Auditing Framework for Knowledge-Enabled Supply Chain Management: Implications for Sustainability," Sustainability, MDPI, vol. 9(5), pages 1-16, May.
    13. Maria Kamariotou & Fotis Kitsios & Michael Madas, 2021. "E-Business Strategy for Logistics Companies: Achieving Success through Information Systems Planning," Logistics, MDPI, vol. 5(4), pages 1-9, October.
    14. Azadegan, Arash & Srinivasan, Ravi & Blome, Constantin & Tajeddini, Kayhan, 2019. "Learning from near-miss events: An organizational learning perspective on supply chain disruption response," International Journal of Production Economics, Elsevier, vol. 216(C), pages 215-226.
    15. Shimon Fridkin & Sigal Kordova, 2022. "Examining Criteria for Choosing Subcontractors for Complex and Multi-Systems Projects," Sustainability, MDPI, vol. 14(22), pages 1-16, November.
    16. Pun, Hubert & Ghamat, Salar, 2016. "The value of partnership under competition: When competitors may be R&D joint-venture and supply-chain partners for a critical component," International Journal of Production Economics, Elsevier, vol. 177(C), pages 1-11.
    17. Ning Xu & Baofeng Huo & Yuxiao Ye, 2024. "The impact of supply chain pressure on cross-functional green integration and environmental performance: an empirical study from Chinese firms," Operations Management Research, Springer, vol. 17(2), pages 612-634, June.
    18. Cerchione, Roberto & Esposito, Emilio, 2016. "A systematic review of supply chain knowledge management research: State of the art and research opportunities," International Journal of Production Economics, Elsevier, vol. 182(C), pages 276-292.
    19. Neale G. O’Connor & Yan Du & Zhilin Yang & Mohammadreza Akbari, 2023. "Managing from a distance in international purchasing and supply," Operations Management Research, Springer, vol. 16(2), pages 594-619, June.
    20. Huang, Kerry & Wang, Kedi & Lee, Peter K.C. & Yeung, Andy C.L., 2023. "The impact of industry 4.0 on supply chain capability and supply chain resilience: A dynamic resource-based view," International Journal of Production Economics, Elsevier, vol. 262(C).
    21. Jung Seung Lee & Soo Kyung Kim & Su-Yol Lee, 2016. "Sustainable Supply Chain Capabilities: Accumulation, Strategic Types and Performance," Sustainability, MDPI, vol. 8(6), pages 1-16, May.
    22. Muhammad Ikram & Qingyu Zhang & Robert Sroufe, 2020. "Developing integrated management systems using an AHP‐Fuzzy VIKOR approach," Business Strategy and the Environment, Wiley Blackwell, vol. 29(6), pages 2265-2283, September.
    23. Santanu Mandal & Souvik Roy & G. Amar Raju, 2016. "Tourism supply chain agility: an empirical examination using resource-based view," International Journal of Business Forecasting and Marketing Intelligence, Inderscience Enterprises Ltd, vol. 2(2), pages 151-173.

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