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Memory Systems In Organizations: An Empirical Investigation Of Mechanisms For Knowledge Collection, Storage And Access

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  • Fernando Olivera

Abstract

This research examines the concept of organizational memory in the context of multi‐unit organizations. It addresses the question: how do organizations collect, store and provide access to their experiential knowledge? I develop a framework for organizational memory in geographically distributed settings based on the concept of organizational memory systems and empirically assess the usefulness of this framework in the context of a multinational, business consulting organization. Multiple memory systems were identified, including social networks, knowledge centers and various computer‐based systems. I present and discuss findings with respect to the characteristics and perceived effectiveness of these memory systems.

Suggested Citation

  • Fernando Olivera, 2000. "Memory Systems In Organizations: An Empirical Investigation Of Mechanisms For Knowledge Collection, Storage And Access," Journal of Management Studies, Wiley Blackwell, vol. 37(6), pages 811-832, September.
    • Handle: RePEc:bla:jomstd:v:37:y:2000:i:6:p:811-832
    DOI: 10.1111/1467-6486.00205
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    Cited by:

    1. Pluye, Pierre & Potvin, Louise & Denis, Jean-Louis, 2004. "Making public health programs last: conceptualizing sustainability," Evaluation and Program Planning, Elsevier, vol. 27(2), pages 121-133, May.
    2. Esther Tippmann & Pamela Sharkey Scott & Vincent Mangematin, 2014. "Stimulating Knowledge Search Routines and Architecture Competences: The Role of Organizational Context and Middle Management," Post-Print hal-00864332, HAL.
    3. Pooja Kushwaha & M. K. Rao, 2017. "Integrating the Linkages between Learning Systems and Knowledge Process: An Exploration of Learning Outcomes," Business Perspectives and Research, , vol. 5(1), pages 11-23, January.
    4. José Braga Vasconcelos & Chris Kimble & Álvaro Rocha, 2016. "A special issue on knowledge and competence management: Developing Enterprise solutions," Information Systems Frontiers, Springer, vol. 18(6), pages 1035-1039, December.
    5. Chang, Dae Ryun & Cho, Hang, 2008. "Organizational memory influences new product success," Journal of Business Research, Elsevier, vol. 61(1), pages 13-23, January.
    6. Pablo Martin de Holan & Nelson Phillips, 2004. "Remembrance of Things Past? The Dynamics of Organizational Forgetting," Management Science, INFORMS, vol. 50(11), pages 1603-1613, November.
    7. Zhou, Lianxi & Wu, Aiqi, 2014. "Earliness of internationalization and performance outcomes: Exploring the moderating effects of venture age and international commitment," Journal of World Business, Elsevier, vol. 49(1), pages 132-142.
    8. Agterberg, M. & Hooff, B. van den & Huysman, M., 2008. "Keeping the wheels turning : multi-level dynamics in organizing networks of practice," Serie Research Memoranda 0003, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    9. Esther Tippmann & Pamela Sharkey Scott & Vincent Mangematin, 2014. "Stimulating Knowledge Search Routines and Architecture Competences: The Role of Organizational Context and Middle Management," Grenoble Ecole de Management (Post-Print) hal-00864332, HAL.
    10. Murilo Zamboni Alvarenga & Larissa Alves Sincorá & Marcos Paulo Valadares de Oliveira & Letícia Dias Fantinel & Mauri Leodir Löbler, 2023. "What Can Managers Learn From Professional Poker Players About Decision-Making?," International Journal of Decision Support System Technology (IJDSST), IGI Global, vol. 15(1), pages 1-21, January.
    11. Jain, Amit, 2023. "How knowledge loss and network-structure jointly determine R&D productivity in the biotechnology industry," Technovation, Elsevier, vol. 119(C).
    12. repec:hal:gemwpa:hal-00864332 is not listed on IDEAS
    13. Torsten Ringberg & Markus Reihlen, 2008. "Towards a Socio‐Cognitive Approach to Knowledge Transfer," Journal of Management Studies, Wiley Blackwell, vol. 45(5), pages 912-935, July.
    14. Emrah Acar & Ismail Kocak & Yildiz Sey & David Arditi, 2005. "Use of information and communication technologies by small and medium-sized enterprises (SMEs) in building construction," Construction Management and Economics, Taylor & Francis Journals, vol. 23(7), pages 713-722.
    15. Andrea Bencsik & Tímea Juhász, 2012. "Knowledge Transfer for Women Returning from Gyes and Gyed," MIC 2012: Managing Transformation with Creativity; Proceedings of the 13th International Conference, Budapest, 22–24 November 2012 [Selected Papers],, University of Primorska, Faculty of Management Koper.
    16. Galunic, Charles & Sengupta, Kishore & Petriglieri, Jennifer Louise, 2014. "Deus ex machina? Career progress and the contingent benefits of knowledge management systems," European Management Journal, Elsevier, vol. 32(1), pages 13-23.
    17. Sara Scipioni & Meir Russ & Federico Niccolini, 2021. "From Barriers to Enablers: The Role of Organizational Learning in Transitioning SMEs into the Circular Economy," Sustainability, MDPI, vol. 13(3), pages 1-31, January.
    18. Mara Bergamaschi & Cristina Bettinelli & Elena Lissana & Pasquale Massimo Picone, 2021. "Past, ongoing, and future debate on the interplay between internationalization and digitalization," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 25(4), pages 983-1032, December.
    19. Iftikhar Hussain & Amber Qurashi & Ghulam Mujtaba & Muhammad Arfaq Waseem & Zafar Iqbal, 2019. "Knowledge management: a roadmap for innovation in SMEs’ sector of Azad Jammu & Kashmir," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 9(1), pages 1-18, December.
    20. Muhammad Zafar Yaqub & Abdullah Alsabban, 2023. "Knowledge Sharing through Social Media Platforms in the Silicon Age," Sustainability, MDPI, vol. 15(8), pages 1-19, April.

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