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Managing Consultants in a Small Firm: A Case Study

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  • Monder Ram

Abstract

An increasingly noted feature of the small business population is the rise of the small, professional‐service firm. Explanations of the emergence, employment potential and economic contribution of such firms have been much debated. But comparatively little is known of the dynamics of managing such enterprises. This paper aims to illuminate the nature of the management process in such settings by examining the case of one particular management consultancy, WhitCo. A broad conception of the management process is argued for that recognizes the tensions of working in a ‘high‐trust’ environment. The study, which is based on an intensive investigation in the case‐study firm over a year‐long period, explores three processes. First, the development of the enterprise, particularly in relation to the recruitment of consultants; this establishes the basis of ‘trust’ in the firm. Second, the management of client relationships and their impact on work relations. Third, the dynamics of ‘project management’. The findings highlight how fragile ‘co‐operation’ in such a context can be, and identifies tensions that stem from pressures for organizational efficiency and the need to encourage ‘entrepreneurialism’ among key staff

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  • Monder Ram, 1999. "Managing Consultants in a Small Firm: A Case Study," Journal of Management Studies, Wiley Blackwell, vol. 36(6), pages 875-897, November.
    • Handle: RePEc:bla:jomstd:v:36:y:1999:i:6:p:875-897
    DOI: 10.1111/1467-6486.00162
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    Cited by:

    1. Capelleras, Joan-Lluis & Mole, Kevin F., 2012. "How ‘buzz’ reduces uncertainty for new firm founders," MPRA Paper 38170, University Library of Munich, Germany.
    2. Kevin Mole & Joan-Lluís Capelleras, 2018. "Take-up and variation of advice for new firm founders in different local contexts," Environment and Planning C, , vol. 36(1), pages 3-27, February.
    3. Sébastien Gand & Philippe Lefebvre & Jean-Claude Sardas, 2007. "Professional Service Firms confronted with management challenges: can democracy be an organizational solution? A case-study in a democratic consulting firm," Post-Print hal-00818099, HAL.
    4. O’Mahoney Joe, 2021. "How Small Consultancies Grow: Challenging Problem-Based Theorising," Management Consulting Journal, Sciendo, vol. 4(1), pages 5-20, January.
    5. Monder Ram & Paul Edwards, 2003. "Praising Caesar Not Burying Him: What We Know about Employment Relations in Small Firms," Work, Employment & Society, British Sociological Association, vol. 17(4), pages 719-730, December.
    6. Mamta Mohapatra & Bhupen Srivastava, 2011. "Career in Consultancy: Problems and Prospects for Women in India," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 36(1), pages 31-44, February.

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