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Shaping guanxi networks at work through instant messaging

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  • Carol X. J. Ou
  • Robert M. Davison

Abstract

Instant messaging (IM) has become increasingly prevalent in social life. However, the use of IM at work remains controversial, owing to its unclear benefits to organizations. In this study, we employ media performance theories and the concept model of communicative ecology to examine the impact of an IM tool on shaping guanxi (i.e., interpersonal relationship) networks in the workplace. Specifically, we propose that IM has the potential to enhance guanxi networks by improving communication quality and building interlocutors' mutual trust in the workplace. The conceptual model is validated with 253 survey responses collected from working professionals in China. The data indicate that communication quality and mutual trust contribute to the development of guanxi networks. The theoretical and practical implications of the findings are discussed.

Suggested Citation

  • Carol X. J. Ou & Robert M. Davison, 2016. "Shaping guanxi networks at work through instant messaging," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 67(5), pages 1153-1168, May.
    • Handle: RePEc:bla:jinfst:v:67:y:2016:i:5:p:1153-1168
    DOI: 10.1002/asi.23447
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    Cited by:

    1. Xia Jiang & Jing Du & Tianfei Yang & Jinfan Zhou, 2021. "Sustainable Interpersonal Interaction: Research on Instant Message and Helping from the Perspective of Sender," Sustainability, MDPI, vol. 13(1), pages 1-12, January.
    2. Xia Jiang & Jing Du & Tianfei Yang & Yujing Liu, 2021. "How Do Instant Messages Reduce Psychological Withdrawal Behaviors?—Mediation of Engagement and Moderation of Self-Control," IJERPH, MDPI, vol. 18(6), pages 1-13, March.
    3. Shao, Zhen & Pan, Zhengyuan, 2019. "Building Guanxi network in the mobile social platform: A social capital perspective," International Journal of Information Management, Elsevier, vol. 44(C), pages 109-120.

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