Public Employees’ Motivation: A Case of the Municipality of Elbasan, Albania

Employees, whether working in private organizations or public institutions, need to be motivated for achieving their own personal goals, as well as the organizational goals. Motivation can be considered as a mechanism that can be used from public institutions’ supervisors for creating and sustaining the desired workplace behavior or activities required for the achievement of both personal and organizational goals, as well as for the enhancement of public service performance. In Albania, there is a relatively insufficient research on the motivation of public institutions’ employees. In order to study the factors that exert influence on the motivation of employees within the Albanian public sector, a research on the motivation of employees in the Municipality of Elbasan (MoE) has been undertaken. The main purpose of this research is to address how public employee performance in the MoE can be enhanced through the identification and analysis of the factors that impact the motivation of this institution’s employees. Questionnaires were used for data collection for the study and the results obtained indicate the role that motivation plays on employees’ performance in the MoE, while prioritized areas for immediate improvements were identified so to enhance job satisfaction, organizational commitment, and eventually organizational performance.