IDEAS home Printed from https://ideas.repec.org/a/bec/imsber/v10y2018i4p27-54.html
   My bibliography  Save this article

Organization Development and Performance: The Impact of ISO 9001:2015, ISO 14001:2015 and OHSAS 18001 Interventions on Product Quality in Manufacturing Organizations of Pakistan

Author

Listed:
  • Asmat Nawaz Khattak

    (Superior University, Lahore, Pakistan)

  • Muhammad Ilyas

    (Government College Women University, Sialkot, Pakistan)

Abstract

Product quality is a major business dilemma in Pakistan. Organizations are dependent on Organization Development (OD) interventions to help them enhance their product quality to sustain in the global market. OD is a systematic organizational change process. The models of OD are helpful in designing state-of-the-art production systems to achieve the quality defined by customers. The current mixed methods explanatory sequential research study has tested a mediated model and investigated the impact of three structural OD interventions (ISO 9001:2015, ISO 14001:2015 & OHSAS 18001) on the product quality. Quantitative data from 146 manufacturing units, collected through a questionnaire, and qualitative data from five management systems experts are merged. Quantitative and qualitative findings show the positive and significant impact of ISO 9001:2015 on the product quality. The quantitative findings show the positive impacts of ISO 14001:2015 and OHSAS 18001 on the product quality. However, the qualitative findings reject any positive contribution of ISO 14001:2015 and OHSAS 18001 in product quality. The findings further revealed that the Integrated Management System (IMS), top management commitment and an effective monitoring system are essential strategies to make the systems more effective and efficient. The paper also discusses the compliant role of high performance corporate culture during the OD change process. The results have implications for corporate managers and management representatives

Suggested Citation

  • Asmat Nawaz Khattak & Muhammad Ilyas, 2018. "Organization Development and Performance: The Impact of ISO 9001:2015, ISO 14001:2015 and OHSAS 18001 Interventions on Product Quality in Manufacturing Organizations of Pakistan," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 10(4), pages 27-54, December.
  • Handle: RePEc:bec:imsber:v:10:y:2018:i:4:p:27-54
    DOI: dx.doi.org/10.22547/BER/10.4.2
    as

    Download full text from publisher

    File URL: http://imsciences.edu.pk/files/journals/dec_2018/2-BER-478(1).pdf
    Download Restriction: no

    File URL: https://libkey.io/dx.doi.org/10.22547/BER/10.4.2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Terziovski, Milé & Guerrero, Jose-Luis, 2014. "ISO 9000 quality system certification and its impact on product and process innovation performance," International Journal of Production Economics, Elsevier, vol. 158(C), pages 197-207.
    2. Franka Piskar, 2007. "The Impact of the Quality Management System ISO 9000 on Customer Satisfaction of Slovenian Companies," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 5(1), pages 45-61.
    3. Alin Gaureanu & Hugo Weinschrott & Constantin Dan Dumitrescu & Alin Jitarel, 2016. "Quality Management and Occupational Safety and Health Effects on Organization’S Sustainabile Development," Managing Innovation and Diversity in Knowledge Society Through Turbulent Time: Proceedings of the MakeLearn and TIIM Joint International Conference 2016,, ToKnowPress.
    4. A. R. Kemal, 2006. "Key Issues in Industrial Growth in Pakistan," Lahore Journal of Economics, Department of Economics, The Lahore School of Economics, vol. 11(Special E), pages 49-74, September.
    5. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bourke, Jane & Roper, Stephen, 2017. "Innovation, quality management and learning: Short-term and longer-term effects," Research Policy, Elsevier, vol. 46(8), pages 1505-1518.
    2. Trifković, Neda, 2017. "Spillover Effects of International Standards: Working Conditions in the Vietnamese SMEs," World Development, Elsevier, vol. 97(C), pages 79-101.
    3. Clougherty, Joseph A. & Grajek, Michał, 2023. "Decertification in quality-management standards by incrementally and radically innovative organizations," Research Policy, Elsevier, vol. 52(1).
    4. Castka, Pavel & Prajogo, Daniel & Sohal, Amrik & Yeung, Andy C.L., 2015. "Understanding firms׳ selection of their ISO 9000 third-party certifiers," International Journal of Production Economics, Elsevier, vol. 162(C), pages 125-133.
    5. Ullah, Barkat, 2022. "The impact of quality certification on SME innovation and the role of institutions," Research in International Business and Finance, Elsevier, vol. 62(C).
    6. Ferreira, Luís M.F.R. & Cândido, Carlos J.F., 2021. "Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents," International Journal of Production Economics, Elsevier, vol. 233(C).
    7. Cai, Shaohan & Jun, Minjoon, 2018. "A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance," International Journal of Production Economics, Elsevier, vol. 196(C), pages 248-260.
    8. Fonseca Luis Miguel & Domingues José Pedro, 2017. "Listen to ISO 9001:2015 for organizational competitiveness: Correlation between change management and improvement," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 11(1), pages 916-926, July.
    9. Lise Tole & Gary Koop, 2013. "Estimating the impact on efficiency of the adoption of a voluntary environmental standard: an empirical study of the global copper mining industry," Journal of Productivity Analysis, Springer, vol. 39(1), pages 35-45, February.
    10. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    11. Ehsan Namdar Joyami & Nour Mohammad Yaghoubi & Seyed AliGholi Rowshan, 2024. "Quality Management and Environmental Management: Role of Knowledge Transfer and Organizational Innovation in Knowledge-Based Firms," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 8457-8494, June.
    12. Blind, Knut & Mangelsdorf, Axel & Pohlisch, Jakob, 2018. "The effects of cooperation in accreditation on international trade: Empirical evidence on ISO 9000 certifications," International Journal of Production Economics, Elsevier, vol. 198(C), pages 50-59.
    13. Susan A. Kayser & John W. Maxwell & Michael W. Toffel, 2014. "Supply chain screening without certification: The critical role of stakeholder pressure," Working Papers 2014-08, Indiana University, Kelley School of Business, Department of Business Economics and Public Policy.
    14. Amal AL Othman & Said Taan EL Hajjar, 2017. "Implementation Influence of ISO9000 on Organization’s Performance," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(7), pages 100-100, June.
    15. World Bank, 2008. "Harnessing Competitiveness for Stronger Inclusive Growth : Bangladesh Second Investment Climate Assessment," World Bank Publications - Reports 8025, The World Bank Group.
    16. Xiaoli Zhao & Pavel Castka & Cory Searcy, 2020. "ISO Standards: A Platform for Achieving Sustainable Development Goal 2," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
    17. Karan Girotra & Christian Terwiesch & Karl T. Ulrich, 2007. "Valuing R& D Projects in a Portfolio: Evidence from the Pharmaceutical Industry," Management Science, INFORMS, vol. 53(9), pages 1452-1466, September.
    18. Ana Kundid Novokmet & Andrijana Rogošiæ, 2017. "Long-Term Financial Effects of Quality Management System Maturity Based on ISO 9001 Principles," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1003-1003.
    19. Karin Astrid Siegmann & Hadia Majid, 2021. "Empowering Growth in Pakistan?," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 64(2), pages 309-331, June.
    20. Levine, David I. & Toffel, Michael W., 2008. "Quality Management and Job Quality: How the ISO 9001 Standard forQuality Management Systems Affects Employees and Employers," Institute for Research on Labor and Employment, Working Paper Series qt4p91h717, Institute of Industrial Relations, UC Berkeley.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bec:imsber:v:10:y:2018:i:4:p:27-54. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Attaullah Shah (email available below). General contact details of provider: https://edirc.repec.org/data/imspepk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.