Quality Management and Occupational Safety and Health Effects on Organization’S Sustainabile Development

Quality management is the attribute of successful companies who decided to implement a system able to grow and maintain consistent quality products and services in order to increase customer satisfaction, thereby increasing the company's profitability. The quality and consistent products is not sustainable unless it is supported, implemented unified and correlated with other quality management systems in the areas of occupational safety and health (OSH), environment, human resource, financial, project management that are related to important standards. Modern organizations’ processes are based on the implementation of the norms and standards related to quality, occupational safety and health and environment. These three pillars are strong manage by actual modern approaches in the field of risk management and this is defined by an integrated management approach. The aim of this article is to present a comparison of the quality system (defined in accordance with ISO 9001), with the OSH system (as supported by the OHSAS 18001). The analysis will provide a perspective of the organizational system development by underlining aspects related to the logic of the three approaches implementation and the harmony generated. The theoretical analysis on the standards implementation underlines the importance of the risk mitigation initiatives. In the last part of the paper, there are shown some practical implications and results of the risk management in the case of an organization that have implemented the integrated management system (ambulance and emergency intervention service/process). The application of the Failure Modes and Effects Analysis (FMEA) method allow continuous improvement actions for risk mitigation.