Intellectual Capital and Firm Performance of Deposit Money Banks: Supporting Role of Management

This study investigates the factors influencing the performance of deposit money banks in Gombe State, Nigeria, focusing on managerial support, structural capital, and human capital within the framework of the resource-based view. The findings highlight the critical roles of strong management support, effective organizational structures, and skilled personnel in driving bank success. However, the study reveals an unexpected minimal impact of relational capital, suggesting unique challenges in the Nigerian banking sector. Specifically, the report underscores the importance of strong management support, well-organized organizational structures, and highly competent individuals in enhancing the success of banks. The insignificant role of relational capital was unexpected, indicating the distinctive challenges faced by the Nigerian banking sector. Limited geographic scope and dependence on particular data collection methodologies constrain the research’s scope. The report suggests that in order to improve our comprehension of the factors that influence bank performance, it is necessary to conduct more comprehensive studies that cover a wide range of methodologies and geographies. The research is limited by its narrow geographic focus and reliance on specific data collection methods. Guided by four research objectives and questions, the study calls for further, broader research using diverse methodologies and across different regions to deepen understanding of the determinants of bank performance. These insights are crucial for shaping banking strategies, emphasizing the need to strengthen human and structural capital and enhance management practices for improved performance.