IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i8p4081-4093.html
   My bibliography  Save this article

Relationship between Job Satisfaction and Sustained Engagement Among Gig Workers in the Malaysian Ride-Hailing Industry

Author

Listed:
  • Silvia Devita Syahril

    (Faculty of Business and Management, Universiti Teknologi MARA.)

  • Norzaidi Mohd Daud

    (Faculty of Business and Management, Universiti Teknologi MARA)

  • Sutina Junos

    (Faculty of Business and Management, Universiti Teknologi MARA)

Abstract

The objective of this study is to examine the relationship between job satisfaction and sustained engagement among gig workers in the Malaysian ride-hailing industry. The findings are anticipated to provide a deeper understanding of the dynamics within the gig economy, enabling policymakers, regulators, industry stakeholders, and gig workers themselves to develop strategies that enhance the overall sustainability and success of gig workers, particularly in the evolving landscape of the ride-hailing sector. This study is expected to benefit policymakers and regulators by offering insights that can inform the formulation of policies and the development of regulations aimed at supporting and protecting gig workers as the industry grows. For industry stakeholders, the study’s findings may inform the enhancement of business models to improve worker satisfaction and retention. Additionally, gig workers can use the insights gained from this research to navigate the gig economy more effectively, achieving greater job satisfaction and engagement. This study contributes to the existing literature by focusing specifically on the Malaysian ride-hailing industry, providing nuanced insights into the factors influencing job satisfaction and sustained engagement among gig workers. By integrating multiple theoretical frameworks, this research offers a comprehensive and innovative approach to understanding the emerging employment trends within the gig economy.

Suggested Citation

  • Silvia Devita Syahril & Norzaidi Mohd Daud & Sutina Junos, 2024. "Relationship between Job Satisfaction and Sustained Engagement Among Gig Workers in the Malaysian Ride-Hailing Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(8), pages 4081-4093, August.
  • Handle: RePEc:bcp:journl:v:8:y:2024:i:8:p:4081-4093
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-8/4081-4093.pdf
    Download Restriction: no

    File URL: https://rsisinternational.org/journals/ijriss/articles/relationship-between-job-satisfaction-and-sustained-engagement-among-gig-workers-in-the-malaysian-ride-hailing-industry/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Radosław Malik & Anna Visvizi & Małgorzata Skrzek-Lubasińska, 2021. "The Gig Economy: Current Issues, the Debate, and the New Avenues of Research," Sustainability, MDPI, vol. 13(9), pages 1-20, April.
    2. Mark Graham & Isis Hjorth & Vili Lehdonvirta, 2017. "Digital labour and development: impacts of global digital labour platforms and the gig economy on worker livelihoods," Transfer: European Review of Labour and Research, , vol. 23(2), pages 135-162, May.
    3. Khairunnisa Abd Samad & Nur Hayati Abd Rahman & Shafinar Ismail & Najihah Hanisah Marmaya, 2023. "Is the well-being of gig workers in Malaysia better? The reality of pain and gain," International Review of Applied Economics, Taylor & Francis Journals, vol. 37(4), pages 518-531, July.
    4. Habibullah, Muzafar & Saari, Mohd Yusof & Haji Din, Badariah & Safuan, Sugiharso & Utit, Chakrin, 2021. "Labour Market Reactions to Lockdown Measures during the Covid-19 Pandemic in Malaysia: An Empirical Note," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 55(1), pages 39-49.
    5. Uchiyama, Yosuke & Furuoka, Fumitaka & Md. Akhir, Md. Nasrudin, 2022. "Gig Workers, Social Protection and Labour Market Inequality: Lessons from Malaysia," Jurnal Ekonomi Malaysia, Faculty of Economics and Business, Universiti Kebangsaan Malaysia, vol. 56(3), pages 165-184.
    6. Furuhata, Masabumi & Dessouky, Maged & Ordóñez, Fernando & Brunet, Marc-Etienne & Wang, Xiaoqing & Koenig, Sven, 2013. "Ridesharing: The state-of-the-art and future directions," Transportation Research Part B: Methodological, Elsevier, vol. 57(C), pages 28-46.
    7. Tonia Novitz, 2021. "Gig Work as a Manifestation of Short- Termism: Crafting a Sustainable Regulatory Agenda," Industrial Law Journal, Industrial Law Society, vol. 50(4), pages 636-661.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Silvia Devita Syahril, 2025. "Determining the Assurance of Rights and Interests for Gig Workers in the Malaysian Ride-Hailing Industry: A Strategic Analysis for Sustained Industry Participation," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(1), pages 2110-2123, January.
    2. Mohd Daud, Siti Nurazira & Osman, Zaiton & Samsudin, Shamzaeffa & Phang, Ing Grace, 2024. "Adapting to the gig economy: Determinants of financial resilience among “Giggers”," Economic Analysis and Policy, Elsevier, vol. 81(C), pages 756-771.
    3. Meredith Dedema & Howard Rosenbaum, 2024. "Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review: An Annual Review of Information Science and Technology (ARIST) paper," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 75(3), pages 344-374, March.
    4. Meng Li & Guowei Hua & Haijun Huang, 2018. "A Multi-Modal Route Choice Model with Ridesharing and Public Transit," Sustainability, MDPI, vol. 10(11), pages 1-14, November.
    5. Yu Wang & Shanyong Wang & Jing Wang & Jiuchang Wei & Chenglin Wang, 2020. "An empirical study of consumers’ intention to use ride-sharing services: using an extended technology acceptance model," Transportation, Springer, vol. 47(1), pages 397-415, February.
    6. Julie Bulteau & Thierry Feuillet & Sophie Dantan & Souhir Abbes, 2023. "Encouraging carpooling for commuting in the Paris area (France): which incentives and for whom?," Transportation, Springer, vol. 50(1), pages 43-62, February.
    7. Lei, Chao & Ouyang, Yanfeng, 2024. "Average minimum distance to visit a subset of random points in a compact region," Transportation Research Part B: Methodological, Elsevier, vol. 181(C).
    8. Dessouky, Maged M & Hu, Shichun, 2021. "Dynamic Routing for Ride-Sharing," Institute of Transportation Studies, Working Paper Series qt6qq8r7hz, Institute of Transportation Studies, UC Davis.
    9. Meng, Zhiyi & Li, Eldon Y. & Qiu, Rui, 2020. "Environmental sustainability with free-floating carsharing services: An on-demand refueling recommendation system for Car2go in Seattle," Technological Forecasting and Social Change, Elsevier, vol. 152(C).
    10. Qipeng Sun & Yuqi He & Yongjie Wang & Fei Ma, 2019. "Evolutionary Game between Government and Ride-Hailing Platform: Evidence from China," Discrete Dynamics in Nature and Society, Hindawi, vol. 2019, pages 1-14, January.
    11. C.-Philipp Heller & Johannes Johnen & Sebastian Schmitz, 2019. "Congestion Pricing: A Mechanism Design Approach," Journal of Transport Economics and Policy, University of Bath, vol. 53(1), pages 74-7-98.
    12. Horner, Hannah & Pazour, Jennifer & Mitchell, John E., 2021. "Optimizing driver menus under stochastic selection behavior for ridesharing and crowdsourced delivery," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 153(C).
    13. Daganzo, Carlos F. & Ouyang, Yanfeng & Yang, Haolin, 2020. "Analysis of ride-sharing with service time and detour guarantees," Transportation Research Part B: Methodological, Elsevier, vol. 140(C), pages 130-150.
    14. Dawei Li & Yuchen Song & Dongjie Liu & Qi Cao & Junlan Chen, 2023. "How carpool drivers choose their passengers in Nanjing, China: effects of facial attractiveness and credit," Transportation, Springer, vol. 50(3), pages 929-958, June.
    15. Cristiano Codagnone & Federico Biagi & Fabienne Abadie, 2016. "The Passions and the Interests: Unpacking the ‘Sharing Economy’," JRC Research Reports JRC101279, Joint Research Centre.
    16. Xu, Huayu & Pang, Jong-Shi & Ordóñez, Fernando & Dessouky, Maged, 2015. "Complementarity models for traffic equilibrium with ridesharing," Transportation Research Part B: Methodological, Elsevier, vol. 81(P1), pages 161-182.
    17. Hosni, Hadi & Naoum-Sawaya, Joe & Artail, Hassan, 2014. "The shared-taxi problem: Formulation and solution methods," Transportation Research Part B: Methodological, Elsevier, vol. 70(C), pages 303-318.
    18. Charles Raux & Lény Grassot & Eric Charmes & Elise Nimal & Marie Sévenet, 2018. "La mobilité quotidienne face à la contrainte carbone : Quelles politiques privilégier ?," Post-Print halshs-02182407, HAL.
    19. Yu, Biying & Ma, Ye & Xue, Meimei & Tang, Baojun & Wang, Bin & Yan, Jinyue & Wei, Yi-Ming, 2017. "Environmental benefits from ridesharing: A case of Beijing," Applied Energy, Elsevier, vol. 191(C), pages 141-152.
    20. Bhoopalam, Anirudh Kishore & Agatz, Niels & Zuidwijk, Rob, 2018. "Planning of truck platoons: A literature review and directions for future research," Transportation Research Part B: Methodological, Elsevier, vol. 107(C), pages 212-228.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:8:p:4081-4093. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.