IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v8y2024i11p2488-2503.html
   My bibliography  Save this article

The Influence of Leadership Skills and Mediating Roles of Job Satisfaction Towards Turnover Intention in the Hospitality Industry Hotel Sector in Perak

Author

Listed:
  • Norfarahana Jasmin Hassan Basri

    (Faculty of Business and Management, Universiti Teknologi MARA,32610 Sri Iskandar, Perak, Malaysia)

  • Hazliza Haron

    (Faculty of Business and Management, Universiti Teknologi MARA,32610 Sri Iskandar, Perak, Malaysia)

Abstract

The Malaysian labor market is always growing, and high turnover rates show that retaining employees is a tough challenge in hospitality industry especially in hotel sector. The study will focus to in one of the sector in hospitality industry which hotel sector. Hotel sector faces a challenge regarding leadership skills to control the turnover intention. According to Flint (2023), there is a different between leaders and manager whereby a manager’s main job is to plan, organize, and oversee an organization’s resources so that it can reach its goals. They’re in charge of handling people, tools, and processes to make sure things run smoothly and quickly, while leadership is the act of inspiring and motivating individuals to accomplish a shared objective. The purpose of the study are, to examine the leadership skills influence employee turnover intention and to investigate the mediating roles of job satisfaction on the relationship towards skills of the leaders and employee turnover intention in hotel sector. This study aims to delve deeper into the influences of leadership skills on turnover intention in one of the hospitality industry which is hotel sector.

Suggested Citation

  • Norfarahana Jasmin Hassan Basri & Hazliza Haron, 2024. "The Influence of Leadership Skills and Mediating Roles of Job Satisfaction Towards Turnover Intention in the Hospitality Industry Hotel Sector in Perak," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(11), pages 2488-2503, November.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:2488-2503
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-8-issue-11/2488-2503.pdf
    Download Restriction: no
    File URL: https://rsisinternational.org/journals/ijriss/articles/the-influence-of-leadership-skills-and-mediating-roles-of-job-satisfaction-towards-turnover-intention-in-the-hospitality-industry-hotel-sector-in-perak/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Tayyba Rasool & Nosheen Fatima Warraich & Muhammad Sajid, 2022. "Examining the Impact of Technology Overload at the Workplace: A Systematic Review," SAGE Open, , vol. 12(3), pages 21582440221, July.
    2. Park, Taekyung & Pierce, Barbara, 2020. "Impacts of transformational leadership on turnover intention of child welfare workers," Children and Youth Services Review, Elsevier, vol. 108(C).
    3. Brougham, David & Haar, Jarrod, 2020. "Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Egana-delSol, Pablo & Bustelo, Monserrat & Ripani, Laura & Soler, Nicolas & Viollaz, Mariana, 2022. "Automation in Latin America: Are Women at Higher Risk of Losing Their Jobs?," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    2. Prentice, Catherine & Wong, IpKin Anthony & Lin, Zhiwei (CJ), 2023. "Artificial intelligence as a boundary-crossing object for employee engagement and performance," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    3. Guanglu Xu & Ming Xue & Jidi Zhao, 2023. "The Association between Artificial Intelligence Awareness and Employee Depression: The Mediating Role of Emotional Exhaustion and the Moderating Role of Perceived Organizational Support," IJERPH, MDPI, vol. 20(6), pages 1-16, March.
    4. Lushin, Victor & Katz, Colleen C. & Julien-Chinn, Francie J. & Lalayants, Marina, 2023. "A burdened workforce: Exploring burnout, job satisfaction and turnover among child welfare caseworkers in the era of COVID-19," Children and Youth Services Review, Elsevier, vol. 148(C).
    5. Azam Malik, 2024. "A Study on the Relationship of Artificial Intelligence Applications in HR Processes for Assessing Employee Engagement, Performance, and Job Security," International Review of Management and Marketing, Econjournals, vol. 14(5), pages 216-221, September.
    6. Burns, Desirée D. & Langenderfer-Magruder, Lisa & Yelick, Anna & Wilke, Dina J., 2023. "What else is there to say? Reflections of newly-hired child welfare workers by retention status," Children and Youth Services Review, Elsevier, vol. 144(C).
    7. Khaliq, Abdul & Waqas, Ali & Nisar, Qasim Ali & Haider, Shahbaz & Asghar, Zunaina, 2022. "Application of AI and robotics in hospitality sector: A resource gain and resource loss perspective," Technology in Society, Elsevier, vol. 68(C).
    8. Deng, Chunping & Li, Huimin & Wang, Yuye & Zhu, Rong, 2024. "The double-edged sword in the digitalization of human resource management: Person-environment fit perspective," Journal of Business Research, Elsevier, vol. 180(C).
    9. Dejsi Qorri & Enikő Pergéné Szabó & János Felföldi & Krisztián Kovács, 2024. "The Role of Human Resource Management in Agricultural Labor-Saving Technologies: An Integrative Review and Science Mapping," Agriculture, MDPI, vol. 14(7), pages 1-17, July.
    10. Karolina Oleksa-Marewska & Joanna Tokar, 2022. "The Impact of E-Leadership Effectiveness on Turnover Intentions of Remote Employees," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 381-403.
    11. Francis Donkor & Zhou Dongmei & Isaac Sekyere, 2021. "The Mediating Effects of Organizational Commitment on Leadership Styles and Employee Performance in SOEs in Ghana: A Structural Equation Modeling Analysis," SAGE Open, , vol. 11(2), pages 21582440211, May.
    12. Annabel I. Amadi & Rolland O. Emuobor & Tolulope O. Mosue & Salisu A. Abdullahi, 2024. "The Impact of Artificial Intelligence on Organizational Performance: Insights from VFD Micro Finance Bank (VBank), Lagos State Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(14), pages 518-531, November.
    13. Francis Donkor & William Ansah Appienti & Ellen Achiaah, 2022. "The Impact of Transformational Leadership Style on Employee Turnover Intention in State-Owned Enterprises in Ghana. The Mediating Role of Organisational Commitment," Public Organization Review, Springer, vol. 22(1), pages 1-17, March.
    14. Alboroto, Richard & Garza, Tiberio & McNaughtan, Jon, 2024. "Readiness for change: Understanding the importance of empowering leadership," Children and Youth Services Review, Elsevier, vol. 163(C).
    15. Valentina Gonzalez‐Rostani, 2024. "Engaged robots, disengaged workers: Automation and political alienation," Economics and Politics, Wiley Blackwell, vol. 36(3), pages 1703-1730, November.
    16. Ressang-Wildschut, Janet & Oldenhof, Lieke & Leistikow, Ian, 2023. "Can leadership make the difference? A scoping review of leadership and its effects in child and youth care," Children and Youth Services Review, Elsevier, vol. 150(C).
    17. Caselli, Mauro & Fracasso, Andrea & Traverso, Silvio, 2021. "Robots and risk of COVID-19 workplace contagion: Evidence from Italy," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    18. Zhao, Jingyou & Hu, Enhua & Han, Mingyan & Jiang, Keshen & Shan, Hongmei, 2023. "That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    19. Ertiö, Titiana & Eriksson, Taina & Rowan, Wendy & McCarthy, Stephen, 2024. "The role of digital leaders’ emotional intelligence in mitigating employee technostress," Business Horizons, Elsevier, vol. 67(4), pages 399-409.
    20. Egana-delSol, Pablo & Cruz, Gabriel & Micco, Alejandro, 2022. "COVID-19 and automation in a developing economy: Evidence from Chile," Technological Forecasting and Social Change, Elsevier, vol. 176(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:8:y:2024:i:11:p:2488-2503. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.