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The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach

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  • Birdoğan Baki
  • Nermin Abuasad

Abstract

Measuring the performance of the humanitarian supply chain (HSC) becomes a necessary nowadays regarding to the increasing wars around the world. This study aims to propose an integrated performance evaluation approach for the HSC in the context of war. The proposed framework includes two main stages. The first stage implicates determining the performance indicators by the literature review and classifies the indicators based on the Balanced Scorecard dimensions. The second stage involves prioritizing the Balanced Scorecard dimensions and performance indicators by DEMATEL. According to results of the study, the most important dimension in the performance measurement for the HSC in the context of war is the customer. Moreover, service quality has the highest impact in the HSC performance measurement. This study extends the current state of knowledge, which provides a novel combined method to measure the performance HSC in context of war disaster.

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  • Birdoğan Baki & Nermin Abuasad, 2020. "The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 8(2), pages 163-180, December.
    • Handle: RePEc:anm:alpnmr:v:8:y:2020:i:2:p:163-180
    DOI: http://dx.doi.org/10.17093/alphanumeric.736730
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    Cited by:

    1. Mahir Oner & Ufuk Cebeci & Onur Dogan, 2024. "BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis," Mathematics, MDPI, vol. 12(2), pages 1-21, January.

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    More about this item

    Keywords

    Balanced Scorecard; DEMATEL; Humanitarian Supply Chain; Performance Indicators;
    All these keywords.

    JEL classification:

    • C46 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Specific Distributions

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