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Measurement and Statistical Analysis of End User Satisfaction with Mobile Network Coverage in Afghanistan

Author

Listed:
  • Habibi, M.A.
  • Ulman, M.
  • Baha, B.
  • Stočes, M.

Abstract

Network coverage is one of the fundamental requirements of any business of a service provider. Mobile operators are expected to deploy base stations in an effective way in order to cover most of the residential areas of a particular country. Improved network coverage leads to increase total revenue, provide end users with enhanced Quality of Services (QoS) anytime anywhere, and play vital role in the development of telecom sector. In this paper, we measure and statistically analyze network coverage of mobile operators in Afghanistan. Our study is based on primary data collected on random basis from 1,515 mobile phone users of cellular operators. The relationship between “No Network Coverage” in some residential areas and “Satisfaction of Mobile Phone Users” is also investigated. We furthermore propose realistic, feasible and cost-efficient solutions to mobile operators and policy makers in order to expand network coverage to non-covered residential areas as well as enhance the performance of networks in existing covered areas of the country.

Suggested Citation

  • Habibi, M.A. & Ulman, M. & Baha, B. & Stočes, M., 2017. "Measurement and Statistical Analysis of End User Satisfaction with Mobile Network Coverage in Afghanistan," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 9(2), June.
    • Handle: RePEc:ags:aolpei:262460
    DOI: 10.22004/ag.econ.262460
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    References listed on IDEAS

    as
    1. Kim, Moon-Koo & Park, Myeong-Cheol & Jeong, Dong-Heon, 2004. "The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services," Telecommunications Policy, Elsevier, vol. 28(2), pages 145-159, March.
    2. Habibi, M. A. & Ulman, M. & Vaněk, J. & Pavlík, J., 2016. "Measurement and Analysis of Quality of Service of Mobile Networks in Afghanistan – End User Perspective," AGRIS on-line Papers in Economics and Informatics, Czech University of Life Sciences Prague, Faculty of Economics and Management, vol. 8(4), pages 1-12, December.
    3. Ka-Shing Woo & HENRY K. Y. FOCK, 1999. "Customer Satisfaction in the Hong Kong Mobile Phone Industry," The Service Industries Journal, Taylor & Francis Journals, vol. 19(3), pages 162-174, July.
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