Operational Risk, Bank Size and the Financial Performance of Commercial Banks in Kenya
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Kumar, V. & Pozza, Ilaria Dalla & Ganesh, Jaishankar, 2013. "Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research," Journal of Retailing, Elsevier, vol. 89(3), pages 246-262.
- José M. Barrutia & Jon Charterina & Ainhize Gilsanz, 2007. "E-service quality: an internal, multichannel and pure service perspective," The Service Industries Journal, Taylor & Francis Journals, vol. 29(12), pages 1707-1721, March.
- Firdaus Abdullah & Jasmine Vivienne Andrew & Voon Boo Ho, 2010. "Identifying And Validating Dimensions Of Service Quality For The Banking Industry In Malaysia," Journal of Global Business and Economics, Global Research Agency, vol. 1(1), pages 79-98, July.
- Stephen Asante & Daniel Agyapong & Anokye M. Adam, 2011. "Bank Competition, Stock Market and Economic Growth in Ghana," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 2(4), pages 33-41, November.
- Rajagopal, 2014. "Organizations and Innovation," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 3, pages 58-86, Palgrave Macmillan.
- Gunday, Gurhan & Ulusoy, Gunduz & Kilic, Kemal & Alpkan, Lutfihak, 2011. "Effects of innovation types on firm performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 662-676, October.
- Marvin B. Lieberman & David B. Montgomery, 1988. "First‐mover advantages," Strategic Management Journal, Wiley Blackwell, vol. 9(S1), pages 41-58, June.
- Foroudi, Pantea & Melewar, T.C. & Gupta, Suraksha, 2014. "Linking corporate logo, corporate image, and reputation: An examination of consumer perceptions in the financial setting," Journal of Business Research, Elsevier, vol. 67(11), pages 2269-2281.
- Kim, Moon-Koo & Park, Myeong-Cheol & Jeong, Dong-Heon, 2004. "The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services," Telecommunications Policy, Elsevier, vol. 28(2), pages 145-159, March.
- Aleksandra Pisnik Korda & Boris Snoj, 2010. "Development, Validity and Reliability of Perceived Service Quality in Retail Banking and its Relationship With Perceived Value and Customer Satisfaction," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 8(2), pages 187-205.
- Rosenbusch, Nina & Brinckmann, Jan & Bausch, Andreas, 2011. "Is innovation always beneficial? A meta-analysis of the relationship between innovation and performance in SMEs," Journal of Business Venturing, Elsevier, vol. 26(4), pages 441-457, July.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Carmen González-Velasco & Marcos González-Fernández & José-Luis Fanjul-Suárez, 2019. "Does innovative effort matter for corporate performance in Spanish companies in a context of financial crisis? A fuzzy-set QCA approach," Empirical Economics, Springer, vol. 56(5), pages 1707-1727, May.
- Walker, Richard M. & Chen, Jiyao & Aravind, Deepa, 2015. "Management innovation and firm performance: An integration of research findings," European Management Journal, Elsevier, vol. 33(5), pages 407-422.
- Frida Thomas Pacho, 2018. "Diversified Network Effects on Innovation Performance in Tanzania: Innovation Strategy in Service Firms," Journal of Entrepreneurship and Business Innovation, Macrothink Institute, Journal of Entrepreneurship and Business Innovation, vol. 5(1), pages 1-1, December.
- Dimitrios Kafetzopoulos & Evangelos Psomas, 2016. "ORGANISATIONAL LEARNING, NON-TECHNICAL INNOVATION AND CUSTOMER SATISFACTION OF SMEs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-28, April.
- repec:ipg:wpaper:2014-488 is not listed on IDEAS
- Joern H. Block & Christian O. Fisch & Mirjam van Praag, 2017.
"The Schumpeterian entrepreneur: a review of the empirical evidence on the antecedents, behaviour and consequences of innovative entrepreneurship,"
Industry and Innovation, Taylor & Francis Journals, vol. 24(1), pages 61-95, January.
- Joern H. Block & Christian O. Fisch & Mirjam van Praag, 2016. "The Schumpeterian Entrepreneur: A Review of the Empirical Evidence on the Antecedents, Behavior, and Consequences of Innovative Entrepreneurship," Tinbergen Institute Discussion Papers 16-072/VII, Tinbergen Institute.
- Muhammad Irfan & Mohammad Farid Shamsudin & Noor Hadi, 2016. "How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(6), pages 1-57, May.
- Edeh, Jude Ndubuisi & Obodoechi, Divine Ndubuisi & Ramos-Hidalgo, Encarnación, 2020. "Effects of innovation strategies on export performance: New empirical evidence from developing market firms," Technological Forecasting and Social Change, Elsevier, vol. 158(C).
- Nagengast, Liane & Evanschitzky, Heiner & Blut, Markus & Rudolph, Thomas, 2014. "New Insights in the Moderating Effect of Switching Costs on the Satisfaction–Repurchase Behavior Link," Journal of Retailing, Elsevier, vol. 90(3), pages 408-427.
- Christodoulou, Demetris & Lev, Baruch & Ma, Le, 2018. "The productivity of Chinese patents: The role of business area and ownership type," International Journal of Production Economics, Elsevier, vol. 199(C), pages 107-124.
- Aksoy, Hasan, 2017. "How do innovation culture, marketing innovation and product innovation affect the market performance of small and medium-sized enterprises (SMEs)?," Technology in Society, Elsevier, vol. 51(C), pages 133-141.
- Afnan Zafar, 2020. "Reasons for outsourcing innovations and its effect on firm performance: Evidence from highly innovative firms from twenty countries," Technium Social Sciences Journal, Technium Science, vol. 13(1), pages 305-319, November.
- Alfonso Expósito & Juan A. Sanchis-Llopis, 2019. "The relationship between types of innovation and SMEs’ performance: a multi-dimensional empirical assessment," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 9(2), pages 115-135, June.
- Nnaemeka Vincent Emodi & Girish Panchakshara Murthy & Chinenye Comfort Emodi & Adaeze Saratu Augusta Emodi, 2017. "Factors Influencing Innovation and Industrial Performance in Chinese Manufacturing Industry," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 14(06), pages 1-32, December.
- Eric T. Micheels & Andreas Boecker, 2017. "Competitive strategies among Ontario farms marketing direct to consumers," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 5(1), pages 1-23, December.
- Nagwan AlQershi & Zakaria Bin Abas & Sany Sanuri Mohd Mokhtar, 2019. "THE MEDIATING EFFECT OF HUMAN CAPITAL ON THE RELATIONSHIP BETWEEN STRATEGIC INNOVATION AND THE PERFORMANCE OF MANUFACTURING SMEs IN YEMEN," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 10(1).
- Sufia Mohand-Amar & María del Mar Fuentes-Fuentes & Matilde Ruiz-Arroyo, 2024. "The relationship between high growth expectations and new venture creation in nascent entrepreneurs: The key role of competitive innovation," International Entrepreneurship and Management Journal, Springer, vol. 20(3), pages 2323-2345, September.
- José Antonio Clemente-Almendros & Tomás González-Cruz & Sergio Camisón-Haba, 2025. "Does innovation practices enhance the impact of environmental criteria adoption over entrepreneurial SMEs’ performance?," International Entrepreneurship and Management Journal, Springer, vol. 21(1), pages 1-26, December.
- Seenaiah Kale & Badri Narayan Rath, 2018. "Does Innovation Enhance Productivity In Case Of Selected Indian Manufacturing Firms?," The Singapore Economic Review (SER), World Scientific Publishing Co. Pte. Ltd., vol. 64(05), pages 1225-1250, November.
- repec:ehu:cuader:49122 is not listed on IDEAS
- Khorshed Alam & Adewuyi A. Adeyinka, 2021. "Does innovation stimulate performance? The case of small and medium enterprises in regional Australia," Australian Economic Papers, Wiley Blackwell, vol. 60(3), pages 496-519, September.
- Francisca García-Lopera & José Manuel Santos-Jaén & Mercedes Palacios-Manzano & Daniel Ruiz-Palomo, 2022. "Exploring the effect of professionalization, risk-taking and technological innovation on business performance," PLOS ONE, Public Library of Science, vol. 17(2), pages 1-19, February.
More about this item
Keywords
Banking; customer loyalty; customer satisfaction; regression analysis; service consistency; technological innovation;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rbs:ijfbss:v:6:y:2017:i:3:p:51-69. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Hasan Dincer (email available below). General contact details of provider: https://edirc.repec.org/data/ssbffea.html .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.