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The reciprocity of perceived organizational support and employee engagement in SMEs during the COVID-19 pandemic

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Abstract

This paper examines the reciprocal relationship between perceived organizational support (POS) and employee engagement within small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. During this crisis, a positive association was observed: SMEs that committed to their employees tended to see a corresponding engagement from their employees. To assess how performance influenced this relationship, the study also explored whether this reciprocal pattern varied with different levels of business performance?decreased, unchanged, or improved?relative to pre-crisis economic performance. An empirical analysis was conducted on a sample of 114 SMEs from the Andalusian region (Spain) using a regression model with mediating effects. The findings reveal that reciprocity between POS and employee engagement was evident during the pandemic and was particularly strong among SMEs belonging to the sub-sample with negative economic results.

Suggested Citation

  • Ferrón Vílchez, Vera & Senise Barrio, María Eugenia & Llamas Sánchez, Rocío, 2024. "The reciprocity of perceived organizational support and employee engagement in SMEs during the COVID-19 pandemic," Small Business International Review, Asociación Española de Contabilidad y Administración de Empresas - AECA, vol. 8(1), pages 611-611, May.
    • Handle: RePEc:aaz:sbir01:v:8:y:2024:i:1:p:e611
    DOI: 10.26784/sbir.v8i1.611
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    References listed on IDEAS

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    1. Ming-Tien Tsai & Hsiu-Ching Chang & Nai-Chang Cheng & Chung-Chang Lien, 2013. "Understanding IT professionals’ knowledge sharing intention through KMS: a social exchange perspective," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(5), pages 2739-2753, August.
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    More about this item

    Keywords

    perceived organizational support; employee engagement; performance; crisis; SMEs; Andalucian region;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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