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Study of project type and team structure in the Indian software outsourcing industry

Author

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  • Debasisha Mishra

    (Indian Institute of Management)

  • M. Ramkumar

    (Indian Institute of Management Raipur)

Abstract

The purpose of this paper is to find out the development team structure and work division at the onsite and offshore location for development, re-engineering and maintenance projects in Indian outsourcing software industry. This study employs expert interview approach in Indian software industry to find out team structure and work division between onsite and offshore locations. The requisite data were collected through focus group meeting, expert interviews and direct observations. The study found that the development projects require higher onsite presence in comparison to re-engineering and maintenance projects and offshore team involved in coding and testing work. The role and responsibilities of team members at onsite and offshore location varies drastically for different kinds of projects in an outsourcing environment. The software project manager can use the findings to get more insight into the project and divide the software team between onsite and offshore location. The study is novel as there is little attempt at finding the team structure to execute various kinds of business software development in outsourcing environment in the context of India.

Suggested Citation

  • Debasisha Mishra & M. Ramkumar, 2022. "Study of project type and team structure in the Indian software outsourcing industry," OPSEARCH, Springer;Operational Research Society of India, vol. 59(1), pages 324-349, March.
    • Handle: RePEc:spr:opsear:v:59:y:2022:i:1:d:10.1007_s12597-021-00546-0
    DOI: 10.1007/s12597-021-00546-0
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    References listed on IDEAS

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    1. Rishikesha T. Krishnan & Ganesh N. Prabhu, 2004. "Software Product Development in India: Lessons from Six Cases," Palgrave Macmillan Books, in: Anthony P. D’Costa & E. Sridharan (ed.), India in the Global Software Industry, chapter 6, pages 139-163, Palgrave Macmillan.
    2. Ming-Tien Tsai & Hsiu-Ching Chang & Nai-Chang Cheng & Chung-Chang Lien, 2013. "Understanding IT professionals’ knowledge sharing intention through KMS: a social exchange perspective," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(5), pages 2739-2753, August.
    3. Oliver Krancher & Jens Dibbern, 2020. "Knowledge Transfer in Software Maintenance Outsourcing: The Key Roles of Software Knowledge and Guided Learning Tasks," Progress in IS, in: Rudy Hirschheim & Armin Heinzl & Jens Dibbern (ed.), Information Systems Outsourcing, edition 5, pages 147-181, Springer.
    4. Desouza, Kevin C. & Evaristo, J. Roberto, 2006. "Project management offices: A case of knowledge-based archetypes," International Journal of Information Management, Elsevier, vol. 26(5), pages 414-423.
    5. Arora, Ashish & Arunachalam, V. S. & Asundi, Jai & Fernandes, Ronald, 2001. "The Indian software services industry," Research Policy, Elsevier, vol. 30(8), pages 1267-1287, October.
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