IDEAS home Printed from https://ideas.repec.org/r/inm/oropre/v52y2004i2p243-257.html
   My bibliography  Save this item

Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Yue Hu & Carri W. Chan & Jing Dong, 2022. "Optimal Scheduling of Proactive Service with Customer Deterioration and Improvement," Management Science, INFORMS, vol. 68(4), pages 2533-2578, April.
  2. Constantinos Maglaras & Assaf Zeevi, 2005. "Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights," Operations Research, INFORMS, vol. 53(2), pages 242-262, April.
  3. Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
  4. Constantinos Maglaras & Assaf Zeevi, 2004. "Diffusion Approximations for a Multiclass Markovian Service System with “Guaranteed” and “Best-Effort” Service Levels," Mathematics of Operations Research, INFORMS, vol. 29(4), pages 786-813, November.
  5. Tolga Tezcan & J. G. Dai, 2010. "Dynamic Control of N -Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic," Operations Research, INFORMS, vol. 58(1), pages 94-110, February.
  6. Petar Momčilović & Amir Motaei, 2018. "QED limits for many-server systems under a priority policy," Queueing Systems: Theory and Applications, Springer, vol. 90(1), pages 125-159, October.
  7. Achal Bassamboo & J. Michael Harrison & Assaf Zeevi, 2006. "Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method," Operations Research, INFORMS, vol. 54(3), pages 419-435, June.
  8. Noah Gans & Yong-Pin Zhou, 2007. "Call-Routing Schemes for Call-Center Outsourcing," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 33-50, May.
  9. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  10. Jeunghyun Kim & Ramandeep S. Randhawa & Amy R. Ward, 2018. "Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems," Manufacturing & Service Operations Management, INFORMS, vol. 20(2), pages 285-301, May.
  11. Brett Alan Hathaway & Seyed Morteza Emadi & Vinayak Deshpande, 2022. "Personalized Priority Policies in Call Centers Using Past Customer Interaction Information," Management Science, INFORMS, vol. 68(4), pages 2806-2823, April.
  12. Opher Baron & Joseph Milner, 2009. "Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements," Operations Research, INFORMS, vol. 57(3), pages 685-700, June.
  13. Itay Gurvich & Mor Armony & Avishai Mandelbaum, 2008. "Service-Level Differentiation in Call Centers with Fully Flexible Servers," Management Science, INFORMS, vol. 54(2), pages 279-294, February.
  14. Itay Gurvich & Ward Whitt, 2009. "Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 11(2), pages 237-253, June.
  15. Ari Arapostathis & Hassan Hmedi & Guodong Pang, 2021. "On Uniform Exponential Ergodicity of Markovian Multiclass Many-Server Queues in the Halfin–Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 46(2), pages 772-796, May.
  16. Alexander L. Stolyar & Tolga Tezcan, 2011. "Shadow-Routing Based Control of Flexible Multiserver Pools in Overload," Operations Research, INFORMS, vol. 59(6), pages 1427-1444, December.
  17. J. Michael Harrison & Assaf Zeevi, 2005. "A Method for Staffing Large Call Centers Based on Stochastic Fluid Models," Manufacturing & Service Operations Management, INFORMS, vol. 7(1), pages 20-36, September.
  18. Terry James & Kevin Glazebrook & Kyle Lin, 2016. "Developing Effective Service Policies for Multiclass Queues with Abandonment: Asymptotic Optimality and Approximate Policy Improvement," INFORMS Journal on Computing, INFORMS, vol. 28(2), pages 251-264, May.
  19. Eugene Furman & Adam Diamant & Murat Kristal, 2021. "Customer Acquisition and Retention: A Fluid Approach for Staffing," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4236-4257, November.
  20. J. G. Dai & Tolga Tezcan, 2011. "State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems," Mathematics of Operations Research, INFORMS, vol. 36(2), pages 271-320, May.
  21. Joseph M. Milner & Tava Lennon Olsen, 2008. "Service-Level Agreements in Call Centers: Perils and Prescriptions," Management Science, INFORMS, vol. 54(2), pages 238-252, February.
  22. Avishai Mandelbaum & Petar Momčilović, 2008. "Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime," Mathematics of Operations Research, INFORMS, vol. 33(3), pages 561-586, August.
  23. Na Geng & Letian Chen & Ran Liu & Yanhong Zhu, 2017. "Optimal patient assignment for W queueing network in a diagnostic facility setting," International Journal of Production Research, Taylor & Francis Journals, vol. 55(19), pages 5609-5631, October.
  24. Francis de Véricourt & Otis B. Jennings, 2008. "Dimensioning Large-Scale Membership Services," Operations Research, INFORMS, vol. 56(1), pages 173-187, February.
  25. Ananda Weerasinghe, 2014. "Diffusion Approximations for G / M / n + GI Queues with State-Dependent Service Rates," Mathematics of Operations Research, INFORMS, vol. 39(1), pages 207-228, February.
  26. Rami Atar & Anat Lev-Ari, 2018. "Workload-Dependent Dynamic Priority for the Multiclass Queue with Reneging," Mathematics of Operations Research, INFORMS, vol. 43(2), pages 494-515, May.
  27. Dongyuan Zhan & Amy R. Ward, 2014. "Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 220-237, May.
  28. Urtzi Ayesta & Peter Jacko & Vladimir Novak, 2017. "Scheduling of multi-class multi-server queueing systems with abandonments," Journal of Scheduling, Springer, vol. 20(2), pages 129-145, April.
  29. Wyean Chan & Ger Koole & Pierre L'Ecuyer, 2014. "Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times," Manufacturing & Service Operations Management, INFORMS, vol. 16(4), pages 544-560, October.
  30. Kyle Y. Lin & Moshe Kress & Roberto Szechtman, 2009. "Scheduling policies for an antiterrorist surveillance system," Naval Research Logistics (NRL), John Wiley & Sons, vol. 56(2), pages 113-126, March.
  31. K. D. Glazebrook & C. Kirkbride & J. Ouenniche, 2009. "Index Policies for the Admission Control and Routing of Impatient Customers to Heterogeneous Service Stations," Operations Research, INFORMS, vol. 57(4), pages 975-989, August.
  32. Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
  33. Achal Bassamboo & Assaf Zeevi, 2009. "On a Data-Driven Method for Staffing Large Call Centers," Operations Research, INFORMS, vol. 57(3), pages 714-726, June.
  34. Samim Ghamami & Amy R. Ward, 2013. "Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy," Mathematics of Operations Research, INFORMS, vol. 38(4), pages 761-824, November.
  35. Silviya Valeva & Guodong Pang & Andrew J. Schaefer & Gilles Clermont, 2023. "Acuity-Based Allocation of ICU-Downstream Beds with Flexible Staffing," INFORMS Journal on Computing, INFORMS, vol. 35(2), pages 403-422, March.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.