Scheduling of multi-class multi-server queueing systems with abandonments
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DOI: 10.1007/s10951-015-0456-7
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References listed on IDEAS
- Oualid Jouini & Auke Pot & Ger Koole & Yves Dallery, 2010. "Online Scheduling Policies for Multiclass Call Centers with Impatient Customers," Post-Print hal-00565528, HAL.
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Keywords
Stochastic scheduling; Abandonment; Restless bandits; Index policy; Whittle index;All these keywords.
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