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User Delay Costs and Internal Pricing for a Service Facility

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Cited by:

  1. Gérard P. Cachon & Martin A. Lariviere, 1999. "Capacity Allocation Using Past Sales: When to Turn-and-Earn," Management Science, INFORMS, vol. 45(5), pages 685-703, May.
  2. Hasan Cavusoglu & Huseyin Cavusoglu & Xianjun Geng, 2020. "Bloatware and Jailbreaking: Strategic Impacts of Consumer-Initiated Modification of Technology Products," Information Systems Research, INFORMS, vol. 31(1), pages 240-257, March.
  3. Mei Xue & Patrick T. Harker, 2003. "Service Co-Production, Customer Efficiency and Market Competition," Center for Financial Institutions Working Papers 03-03, Wharton School Center for Financial Institutions, University of Pennsylvania.
  4. Zhe George Zhang & Xiaoling Yin, 2021. "Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 3856-3880, November.
  5. Kut C. So, 2000. "Price and Time Competition for Service Delivery," Manufacturing & Service Operations Management, INFORMS, vol. 2(4), pages 392-409, April.
  6. Ryan W. Buell & Dennis Campbell & Frances X. Frei, 2016. "How Do Customers Respond to Increased Service Quality Competition?," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 585-607, October.
  7. Sanjeev Dewan & Haim Mendelson, 1998. "Information Technology and Time-Based Competition in Financial Markets," Management Science, INFORMS, vol. 44(5), pages 595-609, May.
  8. Yichuan Ding & Eric Park & Mahesh Nagarajan & Eric Grafstein, 2019. "Patient Prioritization in Emergency Department Triage Systems: An Empirical Study of the Canadian Triage and Acuity Scale (CTAS)," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 723-741, October.
  9. Kurt M. Bretthauer, 2000. "Optimal service and arrival rates in Jackson queueing networks," Naval Research Logistics (NRL), John Wiley & Sons, vol. 47(1), pages 1-17, February.
  10. Wenhui Zhou & Weixiang Huang & Vernon N. Hsu & Pengfei Guo, 2023. "On the Benefit of Privatization in a Mixed Duopoly Service System," Management Science, INFORMS, vol. 69(3), pages 1486-1499, March.
  11. Jiang, Bin, 2005. "The decision-making on an in-house logistic division's operation strategies," International Journal of Production Economics, Elsevier, vol. 96(1), pages 37-46, April.
  12. Christian Haxholdt & Erik R. Larsen & Ann van Ackere, 2003. "Mode Locking and Chaos in a Deterministic Queueing Model with Feedback," Management Science, INFORMS, vol. 49(6), pages 816-830, June.
  13. Arun Sundararajan, 2004. "Nonlinear Pricing of Information Goods," Management Science, INFORMS, vol. 50(12), pages 1660-1673, December.
  14. Weixin Shang & Liming Liu, 2011. "Promised Delivery Time and Capacity Games in Time-Based Competition," Management Science, INFORMS, vol. 57(3), pages 599-610, March.
  15. Ani Dasgupta & Madhubani Ghosh, 2000. "Inducing Performance in a Queue via Prices: The Case of a Riverine Port," Management Science, INFORMS, vol. 46(11), pages 1466-1484, November.
  16. Tarun Jain & Jishnu Hazra, 2019. "“On-demand” pricing and capacity management in cloud computing," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 18(3), pages 228-246, June.
  17. Raja Nadiminti & Tridas Mukhopadhyay & Charles H. Kriebel, 2002. "Research Report: Intrafirm Resource Allocation with Asymmetric Information and Negative Externalities," Information Systems Research, INFORMS, vol. 13(4), pages 428-434, December.
  18. Baric{s} Ata & Shiri Shneorson, 2006. "Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates," Management Science, INFORMS, vol. 52(11), pages 1778-1791, November.
  19. Gérard P. Cachon & Martin A. Lariviere, 1999. "Capacity Choice and Allocation: Strategic Behavior and Supply Chain Performance," Management Science, INFORMS, vol. 45(8), pages 1091-1108, August.
  20. Yefen Chen & Xuanming Su & Xiaobo Zhao, 2012. "Modeling Bounded Rationality in Capacity Allocation Games with the Quantal Response Equilibrium," Management Science, INFORMS, vol. 58(10), pages 1952-1962, October.
  21. Sanjay Jain & P. K. Kannan, 2002. "Pricing of Information Products on Online Servers: Issues, Models, and Analysis," Management Science, INFORMS, vol. 48(9), pages 1123-1142, September.
  22. Gérard P. Cachon & Patrick T. Harker, 2002. "Competition and Outsourcing with Scale Economies," Management Science, INFORMS, vol. 48(10), pages 1314-1333, October.
  23. Alok Gupta & Boris Jukic & Dale O. Stahl & Andrew B. Whinston, 2011. "An Analysis of Incentives for Network Infrastructure Investment Under Different Pricing Strategies," Information Systems Research, INFORMS, vol. 22(2), pages 215-232, June.
  24. Martin A. Lariviere & Jan A. Van Mieghem, 2004. "Strategically Seeking Service: How Competition Can Generate Poisson Arrivals," Manufacturing & Service Operations Management, INFORMS, vol. 6(1), pages 23-40, January.
  25. Kartik Hosanagar & John Chuang & Ramayya Krishnan & Michael D. Smith, 2008. "Service Adoption and Pricing of Content Delivery Network (CDN) Services," Management Science, INFORMS, vol. 54(9), pages 1579-1593, September.
  26. Prabhudev Konana & Alok Gupta & Andrew B. Whinston, 2000. "Integrating User Preferences and Real-Time Workload in Information Services," Information Systems Research, INFORMS, vol. 11(2), pages 177-196, June.
  27. Jae‐Dong Son & Yaghoub Khojasteh Ghamari, 2008. "Optimal admission and pricing control problems in service industries with multiple servers and sideline profit," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 24(4), pages 325-342, July.
  28. Arun Sundararajan, 2003. "Nonlinear pricing of information goods," Industrial Organization 0307003, University Library of Munich, Germany.
  29. Dan Ma & Abraham Seidmann, 2015. "Analyzing Software as a Service with Per-Transaction Charges," Information Systems Research, INFORMS, vol. 26(2), pages 360-378, June.
  30. Liu, Tieming & Methapatara, Chinnatat & Wynter, Laura, 2010. "Revenue management model for on-demand IT services," European Journal of Operational Research, Elsevier, vol. 207(1), pages 401-408, November.
  31. George L. Vairaktarakis, 2013. "Noncooperative Games for Subcontracting Operations," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 148-158, September.
  32. Watts, Alison, 2002. "Uniqueness of equilibrium in cost sharing games," Journal of Mathematical Economics, Elsevier, vol. 37(1), pages 47-70, February.
  33. Joseph Vithayathil & Vidyanand Choudhary, 2022. "Organizational Structure for the IT Department: Profit Center or Cost Center?," Information Systems Frontiers, Springer, vol. 24(6), pages 2053-2076, December.
  34. Jayaswal, Sachin & Jewkes, Elizabeth & Ray, Saibal, 2011. "Product differentiation and operations strategy in a capacitated environment," European Journal of Operational Research, Elsevier, vol. 210(3), pages 716-728, May.
  35. Doǧan A. Serel & Erdal Erel, 2008. "Coordination of staffing and pricing decisions in a service firm," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 24(4), pages 307-323, July.
  36. Yezekael Hayel & Mohamed Ouarraou & Bruno Tuffin, 2007. "Optimal Measurement-based Pricing for an M/M/1 Queue," Networks and Spatial Economics, Springer, vol. 7(2), pages 177-195, June.
  37. Kristin Fridgeirsdottir & Sam Chiu, 2005. "A Note on Convexity of the Expected Delay Cost in Single-Server Queues," Operations Research, INFORMS, vol. 53(3), pages 568-570, June.
  38. Balcıõglu, Barış & Varol, Yãgız, 2022. "Fair and profitable: How pricing and lead-time quotation policies can help," European Journal of Operational Research, Elsevier, vol. 299(3), pages 977-986.
  39. Pengfei Guo & Robin Lindsey & Zhe George Zhang, 2014. "On the Downs–Thomson Paradox in a Self-Financing Two-Tier Queuing System," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 315-322, May.
  40. S. Rao & E. R. Petersen, 1998. "Optimal Pricing of Priority Services," Operations Research, INFORMS, vol. 46(1), pages 46-56, February.
  41. Anthony M. Kwasnica & Euthemia Stavrulaki, 2008. "Competitive location and capacity decisions for firms serving time‐sensitive customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 55(7), pages 704-721, October.
  42. Yong Tan & Vijay S. Mookerjee, 2005. "Allocating Spending Between Advertising and Information Technology in Electronic Retailing," Management Science, INFORMS, vol. 51(8), pages 1236-1249, August.
  43. Gabriel R. Bitran & Juan-Carlos Ferrer & Paulo Rocha e Oliveira, 2008. "OM Forum--Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters," Manufacturing & Service Operations Management, INFORMS, vol. 10(1), pages 61-83, July.
  44. Bertrand, J. Will M. & van Ooijen, Henny P.G., 2012. "The capacity investment decision for make-to-order production systems with demand rate control," International Journal of Production Economics, Elsevier, vol. 137(2), pages 272-283.
  45. Philipp Afèche & Haim Mendelson, 2004. "Pricing and Priority Auctions in Queueing Systems with a Generalized Delay Cost Structure," Management Science, INFORMS, vol. 50(7), pages 869-882, July.
  46. Aktaran-KalaycI, Tûba & Ayhan, Hayriye, 2009. "Sensitivity of optimal prices to system parameters in a steady-state service facility," European Journal of Operational Research, Elsevier, vol. 193(1), pages 120-128, February.
  47. Ke-Wei Huang & Arun Sundararajan, 2011. "Pricing Digital Goods: Discontinuous Costs and Shared Infrastructure," Information Systems Research, INFORMS, vol. 22(4), pages 721-738, December.
  48. Pangburn, Michael S. & Stavrulaki, Euthemia, 2008. "Capacity and price setting for dispersed, time-sensitive customer segments," European Journal of Operational Research, Elsevier, vol. 184(3), pages 1100-1121, February.
  49. Philipp Afèche & Opher Baron & Yoav Kerner, 2013. "Pricing Time-Sensitive Services Based on Realized Performance," Manufacturing & Service Operations Management, INFORMS, vol. 15(3), pages 492-506, July.
  50. Grassmann, Winfried K., 1996. "Optimizing steady state Markov chains by state reduction," European Journal of Operational Research, Elsevier, vol. 89(2), pages 277-284, March.
  51. Hossein Abouee‐Mehrizi & Ata Ghareaghaji Zare & Renata A. Konrad, 2022. "Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 495-510, February.
  52. Ray, Saibal & Jewkes, E. M., 2004. "Customer lead time management when both demand and price are lead time sensitive," European Journal of Operational Research, Elsevier, vol. 153(3), pages 769-781, March.
  53. van Ackere, Ann, 1996. "The management of congestion," European Journal of Operational Research, Elsevier, vol. 89(2), pages 223-225, March.
  54. S. Bhulai & A.C. Brooms, 2008. "Approximate Expected Delay Costs for Call and Contact Centre models under Light Traffic Regimes," Birkbeck Working Papers in Economics and Finance 0805, Birkbeck, Department of Economics, Mathematics & Statistics.
  55. Roman Kozhan & Wing Wah Tham, 2012. "Execution Risk in High-Frequency Arbitrage," Management Science, INFORMS, vol. 58(11), pages 2131-2149, November.
  56. Vernon N. Hsu & Susan H. Xu & Boris Jukic, 2009. "Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 375-396, May.
  57. van Ackere, Ann & Larsen, Erik R., 2004. "Self-organising behaviour in the presence of negative externalities: A conceptual model of commuter choice," European Journal of Operational Research, Elsevier, vol. 157(2), pages 501-513, September.
  58. Gregory Dobson & Euthemia Stavrulaki, 2007. "Simultaneous price, location, and capacity decisions on a line of time‐sensitive customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 54(1), pages 1-10, February.
  59. Jalili Marand, Ata & Li, Hongyan & Thorstenson, Anders, 2019. "Joint inventory control and pricing in a service-inventory system," International Journal of Production Economics, Elsevier, vol. 209(C), pages 78-91.
  60. Moshe Haviv & Ya'acov Ritov, 1998. "Externalities, Tangible Externalities, and Queue Disciplines," Management Science, INFORMS, vol. 44(6), pages 850-858, June.
  61. van Ackere, Ann, 1995. "Capacity management: Pricing strategy, performance and the role of information," International Journal of Production Economics, Elsevier, vol. 40(1), pages 89-100, June.
  62. Arnoud den Boer & Ohad Perry & Bert Zwart, 2018. "Dynamic pricing policies for an inventory model with random windows of opportunities," Naval Research Logistics (NRL), John Wiley & Sons, vol. 65(8), pages 660-675, December.
  63. Albert Y. Ha, 1998. "Incentive-Compatible Pricing for a Service Facility with Joint Production and Congestion Externalities," Management Science, INFORMS, vol. 44(12-Part-1), pages 1623-1636, December.
  64. Maxim Afanasyev & Haim Mendelson, 2010. "Service Provider Competition: Delay Cost Structure, Segmentation, and Cost Advantage," Manufacturing & Service Operations Management, INFORMS, vol. 12(2), pages 213-235, May.
  65. Saeed Alaei & Hu Fu & Nima Haghpanah & Jason Hartline & Azarakhsh Malekian, 2019. "Efficient Computation of Optimal Auctions via Reduced Forms," Mathematics of Operations Research, INFORMS, vol. 44(3), pages 1058-1086, August.
  66. So, Kut C. & Song, Jing-Sheng, 1998. "Price, delivery time guarantees and capacity selection," European Journal of Operational Research, Elsevier, vol. 111(1), pages 28-49, November.
  67. Arun Sundararajan, 2003. "Network Effects, Nonlinear Pricing and Entry Deterrence," Industrial Organization 0307002, University Library of Munich, Germany.
  68. Christopher M. Rump & Shaler Stidham, 1998. "Stability and Chaos in Input Pricing for a Service Facility with Adaptive Customer Response to Congestion," Management Science, INFORMS, vol. 44(2), pages 246-261, February.
  69. Noah Gans, 2002. "Customer Loyalty and Supplier Quality Competition," Management Science, INFORMS, vol. 48(2), pages 207-221, February.
  70. Y Perlman & M Kaspi, 2007. "Centralized decision of internal transfer-prices with congestion externalities for two modes of repair with limited repair capacity," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(9), pages 1178-1184, September.
  71. Jayaswal, Sachin, 2014. "Priority Service System Optimization under Service Level Constraints," IIMA Working Papers WP2014-08-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
  72. Larsen, Christian, 1998. "Investigating sensitivity and the impact of information on pricing decisions in an M/M/1/ [infinity] queueing model," International Journal of Production Economics, Elsevier, vol. 56(1), pages 365-377, September.
  73. M. Gietzmann & A. Ostaszewski, 1996. "Optimal Disbursement of a Sunk Resource and Decentralised Cost Allocation," Accounting and Business Research, Taylor & Francis Journals, vol. 27(1), pages 17-40.
  74. Tamer Boyaci & Saibal Ray, 2003. "Product Differentiation and Capacity Cost Interaction in Time and Price Sensitive Markets," Manufacturing & Service Operations Management, INFORMS, vol. 5(1), pages 18-36, May.
  75. Sagnika Sen & T. S. Raghu & Ajay Vinze, 2009. "Demand Heterogeneity in IT Infrastructure Services: Modeling and Evaluation of a Dynamic Approach to Defining Service Levels," Information Systems Research, INFORMS, vol. 20(2), pages 258-276, June.
  76. Ke-Wei Huang & Arun Sundararajan, 2006. "Pricing Digital Goods: Discontinuous Costs and Shared Infrastructure," Working Papers 06-11, NET Institute, revised Sep 2006.
  77. Ying-Ju Chen & Ke-Wei Huang, 2016. "Pricing Data Services: Pricing by Minutes, by Gigs, or by Megabytes per Second?," Information Systems Research, INFORMS, vol. 27(3), pages 596-617.
  78. Tarun Jain & Jishnu Hazra, 2019. "Vendor’s Strategic Investments Under IT Outsourcing Competition," Service Science, INFORMS, vol. 11(1), pages 16-39, March.
  79. Wang, E. T. G., 2000. "Information and incentives in computing services supply: The effect of limited system choices," European Journal of Operational Research, Elsevier, vol. 125(3), pages 503-518, September.
  80. Xin Li & Pengfei Guo & Zhaotong Lian, 2017. "Price and capacity decisions of service systems with boundedly rational customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(6), pages 437-452, September.
  81. Sumita, Ushio & Masuda, Yasushi & Yamakawa, Shigetaka, 2001. "Optimal internal pricing and capacity planning for service facility with finite buffer," European Journal of Operational Research, Elsevier, vol. 128(1), pages 192-205, January.
  82. Basu, Sumanta & Chakraborty, Soumyakanti & Sharma, Megha, 2015. "Pricing cloud services—the impact of broadband quality," Omega, Elsevier, vol. 50(C), pages 96-114.
  83. Edward Anderson & Frank Kelly & Richard Steinberg, 2006. "A Contract and Balancing Mechanism for Sharing Capacity in a Communication Network," Management Science, INFORMS, vol. 52(1), pages 39-53, January.
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