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The value of communication during a crisis: Insights from strategic communication research

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  1. Bahtiar Mohamad & Adamu Abbas Adamu & Muslim Diekola Akanmu, 2022. "Structural Model for the Antecedents and Consequences of Internal Crisis Communication (ICC) in Malaysia Oil and Gas High Risk Industry," SAGE Open, , vol. 12(1), pages 21582440221, March.
  2. Yijing Wang & Louisa Wanjek, 2018. "How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public," Corporate Reputation Review, Palgrave Macmillan, vol. 21(2), pages 84-100, June.
  3. Xiao, Yi & Cauberghe, Verolien & Hudders, Liselot, 2020. "Moving forward: The effectiveness of online apologies framed with hope on negative behavioural intentions in crises," Journal of Business Research, Elsevier, vol. 109(C), pages 621-636.
  4. Elisabeth Nöhammer & Robert Schorn & Nina Becker, 2023. "Optimizing the Organizational Crisis Communication Portfolio," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 304-319, November.
  5. Li, Yi-Na & Li, Yan & Chen, Haipeng (Allan) & Wei, Jiuchang, 2023. "How verbal and non-verbal cues in a CEO apology for a corporate crisis affect a firm’s social disapproval," Journal of Business Research, Elsevier, vol. 167(C).
  6. Mustafa Emre Civelek & Murat Cemberci & Necati Erdem Eralp, 2016. "The Role of Social Media in Crisis Communication and Crisis Management," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 5(3), pages 111-120, April.
  7. Anne Norheim-Hansen & Pierre-Xavier Meschi, 2021. "De-Escalate Commitment? Firm Responses to the Threat of Negative Reputation Spillovers from Alliance Partners’ Environmental Misconduct," Journal of Business Ethics, Springer, vol. 173(3), pages 599-616, October.
  8. Obłój, Krzysztof & Voronovska, Roksolyana, 2024. "How business pivots during war: Lessons from Ukrainian companies’ responses to crisis," Business Horizons, Elsevier, vol. 67(1), pages 93-105.
  9. Sanders, Karin & Nguyen, Phong T. & Bouckenooghe, Dave & Rafferty, Alannah E. & Schwarz, Gavin, 2024. "Human resource management system strength in times of crisis," Journal of Business Research, Elsevier, vol. 171(C).
  10. Almoatazbillah S. Hassan, 2020. "Evaluating the Marketing Communication Strategy of Volkswagen in Post-Crisis Period: Application of Image Repair Theory," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 11(2), pages 1-87, March.
  11. Paolo Antonetti & Ilaria Baghi, 2021. "When Blame-Giving Crisis Communications are Persuasive: A Dual-Influence Model and Its Boundary Conditions," Journal of Business Ethics, Springer, vol. 172(1), pages 59-78, August.
  12. Carvache-Franco, Orly & Víquez-Paniagua, Ana Gabriela & Carvache-Franco, Mauricio & Carvache-Franco, Wilmer & Pérez-Orozco, Allan, 2023. "Topics and feelings of entrepreneurs during a crisis period: Analysis of business Twitter hashtags," TEC Empresarial, School of Business, Costa Rica Institute of Technology (ITCR), vol. 17(2), pages 33-47.
  13. Arjen Boin & Paul ‘t Hart, 2022. "From crisis to reform? Exploring three post-COVID pathways [Institutional crises and reforms in policy sectors: The case of asylum policy in Europe]," Policy and Society, Darryl S. Jarvis and M. Ramesh, vol. 41(1), pages 13-24.
  14. Karmen Erjavec & Marjan Janžekovič & Milena Kovač & Mojca Simčič & Andrej Mergeduš & Dušan Terčič & Marija Klopčič, 2021. "Changes in Use of Communication Channels by Livestock Farmers during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(18), pages 1-14, September.
  15. Jörn S. Basel & Katja Rubin, 2021. "Repair of Trust Through Apology at a Reputable Company: The Case of PostBus In Switzerland," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 12(3), pages 116-138, June.
  16. Palmeira, Mauricio & Hartmann, Nathaniel N. & Chan, Eugene & Sekar, Samuel B., 2023. "Don’t blame the powerless: The impact of hierarchy on reactions to responses to ethical scandals," Journal of Business Research, Elsevier, vol. 165(C).
  17. Carvache-Franco, Orly & Víquez-Paniagua, Ana Gabriela & Carvache-Franco, Mauricio & Pérez-Orozco, Allan & Carvache-Franco, Wilmer, 2022. "Risk perception and crisis communication during the Covid-19 pandemic: Analysis based on Twitter hashtags," TEC Empresarial, School of Business, Costa Rica Institute of Technology (ITCR), vol. 16(3), pages 72-91.
  18. Meyerding, Stephan G.H. & Spiwoks, Elisabeth & Rombach, Meike & Lehberger, Mira, 2019. "Not only speed matters – Crisis response in the hypothetical case of a transport accident involving genetically modified crops," Food Policy, Elsevier, vol. 85(C), pages 55-63.
  19. Chia-Chen Tu & Man-Ling Chang & Yu-Ching Chiao, 2023. "Are we all in the same boat? Appropriate response strategies to collective CSR crises," Asia Pacific Journal of Management, Springer, vol. 40(2), pages 483-515, June.
  20. ShaoPeng Che & Pim Kamphuis & Shunan Zhang & Xiangying Zhao & Jang Hyun Kim, 2022. "A Visualization Analysis of Crisis and Risk Communication Research Using CiteSpace," IJERPH, MDPI, vol. 19(5), pages 1-24, March.
  21. Feipeng Zhang & Yun Hong & Yanhui Jiang & Jiayi Yu, 2022. "Impact of national media reporting concerning COVID-19 on stock market in China: empirical evidence from a quantile regression," Applied Economics, Taylor & Francis Journals, vol. 54(33), pages 3861-3881, July.
  22. Arwa Hisham Rahahleh & Majd Mohammad Omoush, 2020. "The Role of Business Intelligence in Crises Management: A Field Study on the Telecommunication Companies in Jordan," International Business Research, Canadian Center of Science and Education, vol. 13(1), pages 221-232, January.
  23. Alejandro Quiroz Flores & Farhana Liza & Husam Quteineh & Barbara Czarnecka, 2021. "Variation in the timing of Covid-19 communication across universities in the UK," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-25, February.
  24. Chang-Dae Ham & Jeesun Kim, 2019. "The Role of CSR in Crises: Integration of Situational Crisis Communication Theory and the Persuasion Knowledge Model," Journal of Business Ethics, Springer, vol. 158(2), pages 353-372, August.
  25. Samra, Yassir M. & Zhang, Haisu & Lynn, Gary S. & Reilly, Richard R., 2019. "Crisis management in new product development: A tale of two stories," Technovation, Elsevier, vol. 88(C).
  26. Paolo Antonetti & Ilaria Baghi, 2021. "How the sender’s positioning and the target’s CSR record influence the effectiveness of scapegoating crisis communications," Marketing Letters, Springer, vol. 32(4), pages 411-423, December.
  27. Suraiyah Akbar & Craig Deegan, 2021. "Analysis of corporate social disclosures of the apparel industry following crisis: an institutional approach," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 61(2), pages 3565-3600, June.
  28. Ilaria Baghi & Paolo Antonetti, 2021. "The higher they climb, the harder they fall: The role of self‐brand connectedness in consumer responses to corporate social responsibility hypocrisy," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(4), pages 1216-1230, July.
  29. Claeys, An-Sofie, 2017. "Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder," Business Horizons, Elsevier, vol. 60(3), pages 305-311.
  30. Chiara Mio & Marco Fasan & Carlo Marcon & Silvia Panfilo, 2022. "Exploring Corporate Crisis Communication after COVID-19: The Role of Enterprise Risk Management in (Re)Building Trust," Working Papers 05, Venice School of Management - Department of Management, Università Ca' Foscari Venezia.
  31. Paydas Turan, Ceyda, 2022. "Deal or deny: The effectiveness of crisis response strategies on brand equity of the focal brand in co-branding," Journal of Business Research, Elsevier, vol. 149(C), pages 615-629.
  32. Yehya, Nadine A. & Coombs, W. Timothy, 2017. "Catalytic defiance as a crisis communication strategy: The risk of pursuing long-term objectives," Business Horizons, Elsevier, vol. 60(4), pages 463-472.
  33. Reza Azizpour & Tayebeh Abbasnejad & Malihe Siyavooshi, 2016. "Effective Factors on Purchasing Intention of Cosmetics and Health Products in Tehran City," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(11), pages 449-458, November.
  34. Paolo Antonetti & Ilaria Baghi, 2023. "Projecting lower competence to boost apology effectiveness: Underlying mechanism and boundary conditions," Journal of the Academy of Marketing Science, Springer, vol. 51(3), pages 695-715, May.
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