Power, control and organisational learning

A review of managerial literature highlights the crucial importance of shared culture and common schemes of interpretation in organisational learning. The interpretative and sensemaking approaches of organisational learning insert themselves deeply in the process of the construction of social uniformity and cognitive homogeneity. Individual learning, culture, beliefs and rationality - the shared mental models - are the targets of confirmation processes. Thus, this specific kind of organisational learning cannot be considered as normatively neutral, but as a political process. A case study of a bank illustrates that organisational learning can be based on a structured social construction of cognitive homogeneity which generates an increase of control and enhances power of the management by reinforcing the legitimacy of decisions. However, this case study also shows that learning and non-learning are the two faces of the same process or, in other words, that organisational learning can produce unawareness and unintentional nonlearning by too much cultural uniformity.