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Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontak. Eine empirische Analyse

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  • Dr. Christiane Erbel

    (Beraterin für das Personalmanagement spezifischer Unternehmensfunktionen)

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  • Dr. Christiane Erbel, 2003. "Personalmanagement, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontak. Eine empirische Analyse," Report 010, Werkstatt für Organisations- und Personalforschung.
    • Handle: RePEc:wor:report:010
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    References listed on IDEAS

    as
    1. Jean-Louis Chandon & Pierre‐yves Leo & Jean Philippe, 1997. "Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel," Post-Print hal-01801334, HAL.
    2. Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
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