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Social accountability and service delivery : experimental evidence from Uganda

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  • Fiala,Nathan V.
  • Premand,Patrick

Abstract

Corruption and mismanagement of public resources can affect the quality of government services and undermine growth. Can citizens in poor communities be empowered to demand better-quality public investments? This paper looks at whether providing social accountability training and information on project performance can lead to improvements in local development projects. It finds that offering communities a combination of training and information on project quality leads to significant improvements in household welfare. However, providing either social accountability training or project quality information by itself has no welfare effect. These results are concentrated in areas that are reported by local officials as more corrupt or mismanaged. The impacts appear to come from community members increasing their monitoring of local projects, making more complaints to local and central officials, and cooperating more. The paper also finds modest improvements in people's trust in the central government. The study is unique in its size and integration in a national program. The results suggest that government-led, large-scale social accountability programs can strengthen communities'ability to improve service delivery.

Suggested Citation

  • Fiala,Nathan V. & Premand,Patrick, 2018. "Social accountability and service delivery : experimental evidence from Uganda," Policy Research Working Paper Series 8449, The World Bank.
    • Handle: RePEc:wbk:wbrwps:8449
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    Cited by:

    1. Darin Christensen & Oeindrila Dube & Johannes Haushofer & Bilal Siddiqi & Maarten Voors, 2021. "Building Resilient Health Systems: Experimental Evidence from Sierra Leone and The 2014 Ebola Outbreak," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 136(2), pages 1145-1198.
    2. Shuguang Jiang & Marie Claire Villeval, 2022. "Dishonesty in Developing Countries -What Can We Learn From Experiments?," Working Papers hal-03899654, HAL.
    3. Dan Levy, 2019. "Can Transparency and Accountability Programs Improve Health? Experimental Evidence from Indonesia and Tanzania," CID Working Papers 352, Center for International Development at Harvard University.
    4. Afridi, Farzana & Dhillon, Amrita & Chaudhuri, Arka Roy & Kaur, Dashleen, 2020. "Efficacy of Top down audits and Community Monitoring," OSF Preprints akpdy, Center for Open Science.
    5. Kahsay, Goytom Abraha & Bulte, Erwin, 2021. "Internal versus top-down monitoring in community resource management: Experimental evidence from Ethiopia," Journal of Economic Behavior & Organization, Elsevier, vol. 189(C), pages 111-131.
    6. Igor Francetic & Günther Fink & Fabrizio Tediosi, 2021. "Impact of social accountability monitoring on health facility performance: Evidence from Tanzania," Health Economics, John Wiley & Sons, Ltd., vol. 30(4), pages 766-785, April.

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    More about this item

    Keywords

    Social Accountability; Livestock and Animal Husbandry; Public Sector Administrative&Civil Service Reform; Public Sector Administrative and Civil Service Reform; De Facto Governments; Democratic Government; Health Care Services Industry;
    All these keywords.

    JEL classification:

    • D7 - Microeconomics - - Analysis of Collective Decision-Making
    • H4 - Public Economics - - Publicly Provided Goods
    • O1 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development

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