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Consumed with Anger : Negative Emotions in Service Consumption Settings

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  • Bougie, J.R.G.

    (Tilburg University, School of Economics and Management)

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  • Bougie, J.R.G., 2005. "Consumed with Anger : Negative Emotions in Service Consumption Settings," Other publications TiSEM fa1491e6-4558-4ffd-ac88-5, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiutis:fa1491e6-4558-4ffd-ac88-50dc508da2ae
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    References listed on IDEAS

    as
    1. Zeelenberg, M. & Pieters, R., 2004. "Beyond valence in customer dissatisfaction : A review and new findings on behavioral responses to regret and disappointment in failed services," Other publications TiSEM 7bfb4aa9-cba7-4786-850d-1, Tilburg University, School of Economics and Management.
    2. Zeelenberg, Marcel & Pieters, Rik, 2004. "Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services," Journal of Business Research, Elsevier, vol. 57(4), pages 445-455, April.
    3. Zeelenberg, M. & van Dijk, W.W. & Manstead, A.S.R., 1998. "The experience of regret and disappointment," Other publications TiSEM 57c0c58e-e9a1-49f0-a024-d, Tilburg University, School of Economics and Management.
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    Cited by:

    1. Wiegerinck, V.J.J., 2006. "Consumer trust and food safety. : An attributional approach to food safety incidents and channel response," Other publications TiSEM 6853c430-a9ce-434f-8d45-b, Tilburg University, School of Economics and Management.

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