IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/9834.html
   My bibliography  Save this paper

Problems and Prospects of Business Process Outsourcing Industry: A Case Study of India

Author

Listed:
  • Rajeev, Meenakshi
  • Vani, B P

Abstract

Though Business Process Outsourcing (BPO) industry is of recent origin in India it has attracted the attentions of entrepreneurs, policy makers and media persons equally due to its phenomenal growth. The growth of this sector has not only helped to improve our current account balance, but also generated income and employment. This paper looks at this IT-enabled service (ITES) based industry particularly focusing on three major service lines, viz., customer care, financial and health care. It analyses India’s strengths and weaknesses vis-à-vis the competing countries. While the major strength of Indian BPO industry is the availability of cost-effective manpower, ironically, it has been observed that the major challenges faced by the industry in India today are mainly human resource related. The paper comes up with the possible measures necessary for keeping India’s competitive edge intact in this segment.

Suggested Citation

  • Rajeev, Meenakshi & Vani, B P, 2008. "Problems and Prospects of Business Process Outsourcing Industry: A Case Study of India," MPRA Paper 9834, University Library of Munich, Germany, revised 05 Aug 2008.
    • Handle: RePEc:pra:mprapa:9834
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/9834/1/MPRA_paper_9834.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jagdish Bhagwati & Arvind Panagariya, 2004. "The Muddles over Outsourcing," Journal of Economic Perspectives, American Economic Association, vol. 18(4), pages 93-114, Fall.
    2. Oliver E. Williamson, 1967. "Hierarchical Control and Optimum Firm Size," Journal of Political Economy, University of Chicago Press, vol. 75(2), pages 123-123.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Meenakshi Rajeev & B P Vani, 2008. "In Pursuit of India’s Export Earning Advantage: An Assessment of IT-Enabled Services Industry," Working Papers 197, Institute for Social and Economic Change, Bangalore.
    2. Joseph Francois & Bernard Hoekman, 2010. "Services Trade and Policy," Journal of Economic Literature, American Economic Association, vol. 48(3), pages 642-692, September.
    3. Boggio, Luciano, 2009. "Long-run effects of low-wage countries' growing competitiveness and exports of manufactures," Structural Change and Economic Dynamics, Elsevier, vol. 20(1), pages 38-49, March.
    4. Ebru Kongar & Mark Price, 2007. "Is White the New Blue? The Impact on Gender Wage and Employment Differentials of Offshoring of White-collar Jobs in the United States," Working Paper Series, Department of Economics, University of Utah 2007_08, University of Utah, Department of Economics.
    5. Emmanuel Uniamikogbo & Emma I. Okoye & Arowoshegbe O. Amos, 2021. "Income Diversification and Financial Performance of Selected Deposit Money Banks in Nigeria," International Journal of Applied Management Sciences and Engineering (IJAMSE), IGI Global, vol. 8(1), pages 89-105, January.
    6. Müllner, Jakob & Puck, Jonas, 2018. "Towards a holistic framework of MNE–state bargaining: A formal model and case-based analysis," Journal of World Business, Elsevier, vol. 53(1), pages 15-26.
    7. Shahbaz Nasir & Kaliappa Kalirajan, 2016. "Information and Communication Technology-Enabled Modern Services Export Performances of Asian Economies," Asian Development Review, MIT Press, vol. 33(1), pages 1-27, March.
    8. Meyer, Thomas, 2007. "India's specialisation in IT exports: Offshoring can't defy gravity," MPRA Paper 5780, University Library of Munich, Germany.
    9. Rebitzer, James B & Robinson, Michael D, 1991. "Employer Size and Dual Labor Markets," The Review of Economics and Statistics, MIT Press, vol. 73(4), pages 710-715, November.
    10. Giammario Impullitti, 2007. "International Schumpeterian Competition and Optimal R&D subsidies," Economics Working Papers ECO2007/55, European University Institute.
    11. Choe, Chongwoo & Ishiguro, Shingo, 2008. "On the (Sub)optimality of Multi-tier Hierarchies: Coordination versus Motivation," MPRA Paper 13451, University Library of Munich, Germany.
    12. Pedro Ortín‐Ángel & Vicente Salas‐fumás, 1998. "Agency‐Theory and Internal‐Labor‐Market Explanations of Bonus Payments: Empirical Evidence from Spanish Firms," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 7(4), pages 573-613, December.
    13. Nakamura, Eri & Sakai, Hiroki & Shoji, Kenichi, 2018. "Managerial transfers to reduce transaction costs among affiliated firms: Case study of Japanese railway holding companies," Utilities Policy, Elsevier, vol. 53(C), pages 102-110.
    14. Tai-Young Kim & Jeroen G. Kuilman, 2013. "The Demography of Resources," Journal of Management Studies, Wiley Blackwell, vol. 50(7), pages 1155-1184, November.
    15. Colombo, Emilio & Mercorio, Fabio & Mezzanzanica, Mario, 2019. "AI meets labor market: Exploring the link between automation and skills," Information Economics and Policy, Elsevier, vol. 47(C), pages 27-37.
    16. Rosario Crinò, 2010. "Service Offshoring and White-Collar Employment," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 77(2), pages 595-632.
    17. Harrison, Ann E. & McMillan, Margaret S., 2006. "Dispelling Some Myths About Offshoring," MPRA Paper 15615, University Library of Munich, Germany.
    18. Luis Garicano & Richard A. Posner, 2005. "Intelligence Failures: An Organizational Economics Perspective," Journal of Economic Perspectives, American Economic Association, vol. 19(4), pages 151-170, Fall.
    19. Giulio Bottazzi & Marco Grazzi, 2014. "Dynamics Of Productivity And Cost Of Labour In Italian Manufacturing Firms," Bulletin of Economic Research, Wiley Blackwell, vol. 66(S1), pages 55-73, December.
    20. Allen N. Berger & Astrid A. Dick, 2007. "Entry into Banking Markets and the Early‐Mover Advantage," Journal of Money, Credit and Banking, Blackwell Publishing, vol. 39(4), pages 775-807, June.

    More about this item

    Keywords

    Key Words: Business Process Outsourcing; IT-enabled services; off-shoring;
    All these keywords.

    JEL classification:

    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:9834. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.