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Pengaruh Komunikasi Dan Kualitas Pelayanan Terhadap Kinerja Perawat Di Rumah Sakit Bhayangkara Palembang
[The Effect of Communication and Service Quality on Nurse's Performance at Bhayangkara Hospital Palembang]

Author

Listed:
  • Hadiwijaya, Hendra

Abstract

This study aims to determine and analyze the influence of communication and service quality on the performance of nurses at Bhayangkara Hospital Palembang. Sample of research is nurse of Bhayangkara Palembang Hospital counted 110 respondents by using purposive sampling method. The analysis of this research using Structural Equation Modeling (SEM), which is operated through Lisrel Program. The results showed that Communication Variables and Service Quality have a positive and significant impact on the Performance of Nurse Hospital Bhayangkara Palembang. Communication Variables more dominant influence on the Performance of Nurse Hospital Bhayangkara Palembang in comparison of service quality variable.

Suggested Citation

  • Hadiwijaya, Hendra, 2018. "Pengaruh Komunikasi Dan Kualitas Pelayanan Terhadap Kinerja Perawat Di Rumah Sakit Bhayangkara Palembang [The Effect of Communication and Service Quality on Nurse's Performance at Bhayangkara Hospi," MPRA Paper 90650, University Library of Munich, Germany, revised 17 Jun 2018.
    • Handle: RePEc:pra:mprapa:90650
    as

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    References listed on IDEAS

    as
    1. Hadiwijaya, Hendra, 2011. "Persepsi Siswa Terhadap Pelayanan Jasa Pendidikan Pada Lembaga Pendidikan El Rahma Palembang [Student Perception On Education Services Services In Educational Agency El Rahma Palembang]," MPRA Paper 81588, University Library of Munich, Germany.
    2. -, Marismiati & Hadiwijaya, Hendra, 2013. "Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Brt Transmusi Palembang [Effect Of Service Quality On Customer Satisfaction Service Brt Transmusi Palembang]," MPRA Paper 81617, University Library of Munich, Germany.
    3. Hadiwijaya, Hendra, 2013. "Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Pada Unit Usaha Pengembangan Dan Lingkungan Pt. Perkebunan Mitra Ogan Baturaja [Effect Of Styles Of Leadership And Motivation To Em," MPRA Paper 81483, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Communication; Service quality; Performance;
    All these keywords.

    JEL classification:

    • H1 - Public Economics - - Structure and Scope of Government
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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