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Effectiveness of Quality Management System (QMS) on Construction Projects

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  • Neyestani, Behnam

Abstract

Quality management system (QMS) provides generic guidance and requirements for establishing an appropriate quality management procedure, in order to lower cost, increase productivity, customer's satisfaction, and market share in the organizations since the last two-decade. In construction industry, it can assist the companies to achieve successfully their objectives, and ensure that all phases of construction project consistently meet client's requirements (need). The main aim of this article was to evaluate the impact of QMS implementation on main factors of construction projects in Metro Manila, Philippines. For this intention, the study was conducted an in-depth literature review from different books, journals, and websites, in order to understand profoundly quality management system, identify the characteristics of the vital factors of construction projects, and the findings of empirical studies concerning the effects of QMS on construction projects. Subsequently, a questionnaire was designed based on previous studies and then distributed randomly among the 37 managers with the aim of collecting data. Finally, the analysis of data was accomplished by descriptive statistics to find the results and conclusion. The findings have shown that the implementation of QMS can be affected mostly on customer's satisfaction, followed by cost, and time respectively, while minimum effectiveness of QMS was on scope (quality) through QMS implementation in construction projects in Metro Manila.

Suggested Citation

  • Neyestani, Behnam, 2016. "Effectiveness of Quality Management System (QMS) on Construction Projects," MPRA Paper 76754, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:76754
    as

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    File URL: https://mpra.ub.uni-muenchen.de/76754/1/MPRA_paper_76754.pdf
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    References listed on IDEAS

    as
    1. Neyestani, Behnam, 2016. "Impact of ISO 9001 Certification on the Projects' Success of Large-Scale (AAA) Construction Firms in the Philippines," MPRA Paper 76604, University Library of Munich, Germany.
    2. Neyestani, Behnam & Juanzon, Joseph Berlin P., 2016. "Developing an Appropriate Performance Measurement Framework for Total Quality Management in Construction, and other Industries," MPRA Paper 76601, University Library of Munich, Germany, revised 30 Nov 2016.
    3. Neyestani, Behnam & Juanzon, Joseph Berlin P., 2016. "Identification of A Set of Appropriate Critical Success Factors for Successful TQM Implementation in Construction, and Other Industries," MPRA Paper 76603, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Neyestani, Behnam, 2017. "Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement," MPRA Paper 77282, University Library of Munich, Germany.
    2. Neyestani, Behnam, 2017. "Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement," OSF Preprints u6msf, Center for Open Science.

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    More about this item

    Keywords

    Keywords: ISO; ISO 9000 Family; Quality Management System (QMS); Construction Projects; Critical Factors; Project Success Criteria; Customer's Satisfaction.;
    All these keywords.

    JEL classification:

    • L74 - Industrial Organization - - Industry Studies: Primary Products and Construction - - - Construction
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • O22 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy - - - Project Analysis

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