Impact Of Employee Motivation On Customer Satisfaction: Study Of Airline Industry In Pakistan
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References listed on IDEAS
- Jody Hoffer Gittell & Leigh Weiss, 2004. "Coordination Networks Within and Across Organizations: A Multi‐level Framework," Journal of Management Studies, Wiley Blackwell, vol. 41(1), pages 127-153, January.
- Jody Hoffer Gittell & Andrew Von Nordenflycht & Thomas A. Kochan, 2004. "Mutual Gains or Zero Sum? Labor Relations and Firm Performance in the Airline Industry," ILR Review, Cornell University, ILR School, vol. 57(2), pages 163-180, January.
- Daniel H. Simon & Jed DeVaro, 2006. "Do the best companies to work for provide better customer satisfaction?," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 27(8), pages 667-683.
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More about this item
Keywords
Employee Motivation; Customer Satisfaction; Work Environment; Pay and Benefits; Management Systems and Organizational Vision;All these keywords.
JEL classification:
- L9 - Industrial Organization - - Industry Studies: Transportation and Utilities
- L93 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Air Transportation
- M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
- M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
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