The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
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References listed on IDEAS
- Brown, Steven P. & Lam, Son K., 2008. "A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses," Journal of Retailing, Elsevier, vol. 84(3), pages 243-255.
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More about this item
Keywords
Employee Satisfaction; Customer Satisfaction; Service Quality; Service; Hotel Industry; Internal Factors; External Factors;All these keywords.
JEL classification:
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
NEP fields
This paper has been announced in the following NEP Reports:- NEP-MKT-2012-11-03 (Marketing)
- NEP-SEA-2012-11-03 (South East Asia)
- NEP-TUR-2012-11-03 (Tourism Economics)
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