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Thank You for Sharing! How knowledge sharing and information availability affect public employees' job satisfaction

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  • Fischer, Caroline
  • Döring, Matthias

Abstract

Purpose This research examines the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public sector. Following self-determination theory, the study suggests that job satisfaction is only partly affected by knowledge sharing itself, but particularly through the availability of job-related information enabling the information receiver to work effectively. Methodology The hypotheses are tested with data from the U.S. Federal Employee Viewpoint Survey (FEVS) from 2018. Additionally, results are replicated with earlier waves of the survey. Findings Results show the positive impact of job-related knowledge sharing on job satisfaction, whereby the availability of job-relevant information mediates this relationship partially. Originality The results emphasize that knowledge sharing is a highly social process in which support and relatedness play a significant role for success in addition to the diffusion of information itself. Practical Implications This study confirms that managers should provide room for social interactions when introducing knowledge management practices.

Suggested Citation

  • Fischer, Caroline & Döring, Matthias, 2021. "Thank You for Sharing! How knowledge sharing and information availability affect public employees' job satisfaction," SocArXiv nvfsr_v1, Center for Open Science.
    • Handle: RePEc:osf:socarx:nvfsr_v1
    DOI: 10.31219/osf.io/nvfsr_v1
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    References listed on IDEAS

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    1. Susan A. Brown & Alan R. Dennis & Diana Burley & Priscilla Arling, 2013. "Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 64(10), pages 2013-2023, October.
    2. Fischer, Caroline, 2021. "Incentives can't buy me knowledge: The missing effects of appreciation and aligned performance appraisals on knowledge sharing of public employees," OSF Preprints u8hfy_v1, Center for Open Science.
    3. Andrew J. Noblet & John J. Rodwell, 2009. "Identifying the Predictors of Employee Health and Satisfaction in an Npm Environment," Public Management Review, Taylor & Francis Journals, vol. 11(5), pages 663-683, September.
    4. Haesebrouck, Katlijn & Van den Abbeele, Alexandra & Williamson, Michael G., 2021. "Building trust through knowledge sharing: Implications for incentive system design," Accounting, Organizations and Society, Elsevier, vol. 93(C).
    5. Susan A. Brown & Alan R. Dennis & Diana Burley & Priscilla Arling, 2013. "Knowledge sharing and knowledge management system avoidance: The role of knowledge type and the social network in bypassing an organizational knowledge management system," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 64(10), pages 2013-2023, October.
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